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5/5

2003-08-17

"Ordered some stuff from them shipped on the 12th and arrived on the 15th shipping was reasonable too considering I'm a overseas customer ... Overall one satisfied customer here ..."

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5/5

2003-08-14

"I have not even recieved my stuff yet and I do not need to, I placed orders with three companies yesterday, the danger den order shipped the next morning, and the other two have not even processed yet. I have bought many things from them the last couple years and have always been 100% satisfied, these people live to make sure that their customers are happy!"

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Overall quality of the company
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Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
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5/5

2003-08-14

"Danger Den totaly owns. Noone could make a block for the 865/875 chipset. There was alot of demand for it too from people like myself, and these guys met it head on. My Son made an order tht I had to cancel prior to this and they were fantastic about it. When I ordered the Z-Chip Intel for 865 and 875 Chipset and 20ft of clear flex I decided to call it in. I spoke with Dennis's Wife who gave me a breif bio about their company and was very pleasant. I called it in Friday and got it on Tuesday. I was amazaed at how well crafted this block is. It was hand lapped to 600 grit and looks awesome. Thanks DD you guys totaly own."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-08-08

"Excellent customer service and very fast shipping. Although it seems like Fedex has been raising their rates to Canada lately, still better than the other guy though. "

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Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
N/A
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-08-06

"I am extremely happy with this company...Their products are all top of the line and everyhitng is always in working order.

The video tutorials are very helpful and really let you see the prduct better before buying it.

I figured that like their site said, "Your order will be sent within 3-5 business days", my products was shipped right away the same day! i ordered my stuff at about 2am on the 5th and the same day around 7pm or so i got an email saying that my products were shipped. With the great fedex 2day (only 80 cents more than 3day) my stuff is scheduled to come on the 7th!

Very nice site!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-08-04

"I ordered a Hydor L30 Pump from them because they were out of stock at D-tek. Ordered on monday morning and got it on friday afternoon by fedex ground. I got what I wanted in a timely manner (at least for the price), so I'm happy."

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Overall product shipping and delivery process

5/5

2003-08-04

"They are eifficient and quick to respond to any queries. Reasonable shipping. Received my orders in 5 days."

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nm8
5/5

2003-07-27

"I've made about a dozen purchases from Danger Den in the past year and a half and am very satisfied. The waterblocks are top quality and for the past year shipping is very fast, usually out the same or next day. I had to RMA a defective pump once and it was completely hassle-free."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-07-24

"I have never been disapointed with Danger Den. The products are amazing, they offer excellent and kind service. These guys are a model of what all companies should be!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-07-24

"I had some problems with Danger Den at first, but it was just dumb luck how it happened to work out. They had problems with their email, which happens to all of us sometimes, how many times have we all had computer problems?!? Though I had problems, they were FANTASTIC at helping me get a replacement part and also just going the extra mile to make sure I was satisfied with my purchase. Though the email problem raised my tensions more than it should have, they handled the situation calmly, which I appreciate. Overall I highly recommend Danger Den, they are the best out there. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Product Returns/Refunds/Exchanges

5/5

2003-07-18

"These guys are awsome they do order changes over the phone and in no time have the product shipped. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-07-13

"Great service and had most everything I needed. Prompt respone on email questions and problems."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
Product Returns/Refunds/Exchanges
N/A

5/5

2003-07-10

"Site easy to get through, but a bit too basic. Prices high, though on par with their competitors. Phone support for sales questions was great. Friendly knowledgable staff."

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5/5

2003-07-08

"This is my 2nd order from DD. Great products and customer service. Highly recommended."

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eb0
5/5

2003-07-08

"Ordered a complete watercooling kit from them via the telephone. Answered with a friendly voice and asked about a new water block for the radeon. Was told that the block was available for people who call (like I did) or emailed them. Ordered my kit and am very proud of it."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability