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Verified
5/5

2003-12-11

"Ordered 4 shrouds this time around. They're pretty sweet looking. As always, DD has top notch customer service, the products are of high quality and their shipping is always prompt.

Invoice:105750
"

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Ease of checking delivery status
Delivering products on-time
Delivering products damage free
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Ease of checking order status
Ease of ordering online
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Verified
5/5

2003-12-10

"Just ordered a Verge case. Had a tough time using American Express, but the sales support staff was very helpful & able to get my order through."

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Verified
5/5

2003-12-09

"my 2nd order from DD and it's still best!
Fast shippign with reasonable price!
Thanks very much I'll defenitely buy it from here again!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
N/A
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-12-09

"Most items are affordably priced. The occasional and seasonal discounts are nice to have, making the price even more attractive. The handling and shipping are very very fast indeed! One more thing, the oversea shipping charge is reasonable. Surely I'll come back for more in the future."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being easy to reach
Overall web site
Speed of web site
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Verified
5/5

2003-12-09

"i always buy my water cooling blocks from dangeden.com over the 2 year history i got ordering from there not 1 product was defective
or malfunction

spimly an A++ store



"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

DTS
Verified
5/5

2003-12-08

"Dangerden has great products and customer service. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-12-08

"i ordered the verge from danger den and i could not be happier with the performance"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-12-08

"These guys do great service. Great customer support too!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-12-07

"Danger Den is a 1st Class company. This being my first experience with them, I made an order for a complete water cooling kit which included their new RBX P4 waterblock as well as the Z-Chipset waterblock for the Northbridge chip. Instead of placing my order online I called their phone order line and spoke with a very knowledgeable sales woman who answered all my questions and steered me in the right direction as to what exactly I needed to make my kit complete. I placed my order on Tuesday November 18th around 2:00 p.m. Mountain Standard Time and it was put together and shipped that very day. That evening I received a tracking number via email and 3 days later on Friday the 21st it arrived at my doorstep. I leak tested the kit and it all ran as it should. Perfect working order. The kit was missing one small part that wasn't needed for it to run properly and when I emailed them to let them know the part was missing from my order, they responded on a Sunday to address my concern. Talk about customer service!

This is a small company that takes what they do very seriously and that is evident in all my contacts with them. In the future I will buy all my water cooling needs from Danger Den. They get a A+ in my book for both products and service!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
4/5

2003-12-02

"GOD !!!! I live in sweden i i dident have eny problem :)"

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Overall product shipping and delivery process

Verified
5/5

2003-11-26

"Just to give you an idea of the incredible service you will receive at Danger Den, here is what happened to me...

On Saturday Dec. 13 I placed an order of 10 feet of 1/2" ID 3/4" OD Tygon tubing and 8 plastic clamps to go along with it. I thought I had ordered clamps to fit the 3/4" OD tubing, but I had, in fact, ordered clamps to fit 5/8 OD tubing.

Now, any other company would have just shipped out what I had placed an order for without any questions, but not Danger Den!!!

On Monday morning I promptly received an email from a wonderful individual named Kathi who asked me if the clamps that I had placed an order for were what I really wanted as they would not fit the tubing. Looking over my order again I realized that I had indeed ordered the wrong diameter clamps.

I called them back and told them that I really appreciated letting me know of my mix up and that they were right in assuming I had ordered the wrong size clamps.

They fixed me up in no time flat and my order has already been shipped out!!!

I cannot stress enough how awesome this place is. For all your watercooling needs, Danger Den is the ONLY place to order from!!

Thanks to Kathi and all the folks at Danger Den for everything!!!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-11-25

"Dangerden has continued to improve the products they offer over the past three plus years I have been water cooling and or thermoelectrically/water cooling PC's. I find the site informative and service requests promptly considered."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
4/5

2003-11-21

"their page for inputting shipping address needs a little work. it wouldnt take my order after about 5 tries untill i finally noticed i put a ' in my address. and then it worked. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-11-21

"Grade A++++ service second time i am buying from them"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-11-14

"Excellent retailer. I have dealt with Danger Den 4-5 times and each sale was met with excellent customer service, quality, and speed. I highly recommend Danger Den and will continute to do business with them in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use