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Verified
1/5

2008-02-28

"Compatible toner cartridge for HP3200 failed after 100 pages. Returned the cartridge and they claimed it was not one of theirs and denied a refund. Very slow customer service responses requiring multiple emails to get them to respond and then they deny responsibility. Shoddy business practices and to be avoided."

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Verified
1/5

2008-01-11

"I paid about $10 more to buy the cartridge from Databazaar because they claimed to stand behind your products so well. The laser printer toner cartridge was ordered as a replacement spare and sat on the shelf for about 6 months. When installed, the cartridge left splotches of toner down the center of the pages. Databazaar refused to replace it. I have ordered over $400 from them over the last 4 years but they obviously do not appreciate it. I will never order from them again."

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Verified
1/5

2007-11-14

"If you think shipping is free, wait until you hit the pay now button and see the outrageous shipping cost. Try to contact customer support and they will give you an excuse such as too many emails and phone calls to reverse the mistake and then all you get is sorry your item has already been shipped. Never shopping there again!"

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Verified
1/5

2007-11-02

"DO NOT BUY FROM THIS COMPANY!!!
PLEASE LIE!!! TO SELL THEIR PRODUCT!
I ordered waste cartridge on 10/25. Since I have experienced 2 weeks delay due to out of stock issue with this company, I called them on 10/26 to make sure availability of item and check estimated delivered date. They said item is ready to shipped out and estimate delivered date will be 10/31. I asked them to change shipping method to 'express shipping' because I needed earlier than that. However they could not change the shipping method because item is aready packed and ready. I undertood the situation and decide to wait until that day. I did not received item until november second so I called them again. They said item will be delivered on november 7th. According to them, Item has been shipped on OCT 31st.
They lie to me that item is ready to be shipped even they dont have product.
I still didnt get the product and our company printer is stopped for a week.
TRUST IS MOST IMPORTANT THING TO DO BUSINESS!
"

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Verified
1/5

2007-07-17

"Buyers Beware! This store has implemented a policy that they will charge 10% for any cancelled order even if they have not shipped item out! I ordered a USB cable for $8.65 & cancelled order before it shipped & was told of this policy. They confirmed it via email. I have been a long time customer & am apalled at this decision & will never shop with DATABAZAAR."

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Verified
1/5

2007-06-20

"Purchased 2 ink cartridges. The black worked for 1 printed page. The color never worked. Cust service would not refund or reship them to me. Told me 60 days had gone by, and they would not do anything. Even though both cartridges are full of dry ink. STAY AWAY FROM THIS COMPANY!!"

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Verified
5/5

2007-04-04

"Good product, fast delivery, free shipping, no complaints,
absolutely will buy from them again.
"

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Verified
5/5

2006-06-12

"Ordered 7 Epson ink cartridges on Thursday night. They shipped Friday for free and to my surprise were delivered Monday morning as they had been sent next day priority.

Not only did they have the lowest prices I could find, they delivered them for free next day! You can't ask for better than that. What a great way to keep customers!!!!!!!
"

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Verified
1/5

2006-06-12

" The price and shipping cost were the reasons why I chose to buy from Databazaar.com. However, I will NEVER purchase from them and advise others not to as well. I purchased TWO ink cartridges, C1823D / HP23D. The first cartridge fit into my printer but tore up the pages as they were being printed. The second one fit, did not tear the paper right away, but the ink was not the correct colors. The ink had a pinkish tint and did not get any better. After the first try, the cartridge ended up catching the paper, forcing it to get caught in the printer. I was sent out a replacement only to have the same thing happen with the ink - bleeding colors and catching the paper. I would recommend buying from another company; quality is horrible."

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Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
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Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service making decisions on their own
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Verified
1/5

2006-05-05

"When (eventually) I opened the Canon ink cartridges from Databazaar, ink flew everywhere. Databazaar refused to replace the cartridges (by declining to return my polite emails).

I contacted Databazaar about this problem. (a) my online account has "disappeared", so I had to search PayPal records to get order info, (b) having complained to Databazaar via email, and supplied them with PayPal transaction info, I never heard from them again.

Is it a cold day in Hell? No? Then I won't be using Databazaar.
"

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Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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Verified
5/5

2006-04-25

"I bought a black ink cartridge for my Lexmark X75 printer. The price was low and free shipping made me even more happy. The item was delivered in a timely manner. I’ve had an issue with delivery (my mistake) – customer service was helpful and friendly. Recommend! "

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Verified
5/5

2006-02-03

"Product was slower than I thought coming which led me to a nice surprise: customer service. Not only did I get a response quickly but also helpful and then a follow up on their own to make sure I had gotten it days later (I was impatient).
There was nothing wrong with my order, I misunderstood what the information shown meant.
Good experience, will shop there again without hesitation.
"

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Verified
5/5

2006-01-25

"Excellent prices on aftermarket ink cartidges. I have a Canon Pixma 4000 printer, these cartridges work flawlessly. Fast shipping. Fast email response. No need to contact customer service."

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Is trustworthy
Is consumer focused
Is committed to quality products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Verified
1/5

2006-01-11

"Hp Premium Glossy Paper C6979 Was ordered on 1/2, shipped on 1/3 and received a few days later. Upon Inspection this produce had a date of 2002. An Email to them was not ever answered. No where on the website was it said that they sell OLD Stock.

Shipment was Prompt.
Price was good
Product inferior to exessive age
Service was poor due to lack of response to email to resolve issue.
"

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Verified
5/5

2005-12-29

"First time shopping at this store. They had a good price on the item I wanted and free shipping made it even better. My order arrive at my door less than two days after I ordered it. I don't get shipping that fast from other stores that charge for it."

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Is consumer focused
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Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
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Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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Overall web site
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