"Very bad experience. Company providing 3 different shipping numbers. After 6 weeks item delivery still in progress. Nobody in the company knows where is the item nor care to find beyond proving the same doggy tracking site. No response from manager. Totally wrong customer service attitude. Will move this purchase to my credit provided for fraud, get my money back and never will see this company again. Avoid!!!!
----- edit: DX had time to response to my reviews yet when comes to managing my order, nothing is done. What a joke customer service! Information provided by DX its only partially factual, to fit their damage control strategy. As the item is not delivered after extensive delay I asked DX to cancel my order, return my money and deal with their shipping company to find their parcel and retrieve it. Purely by failing on basic order management they deserve to loose business. Unacceptable. Consider this as customers exposing doggy companies. You just lost most in missed business then you get for this shabby transaction, exactly zero once my credit provider chases it. Good luck DX."
"took 11 days for order to ship. Unable to track order from number provided. Thank god I used paypal. I'm not sure how this company has such high ratings I would advise to avoid it. "
"Waited 3 months for my order - nothing. Contacted customer service and got the run around."
"My experience of buying the DX are excellent.
I bought more products, they are all duly arrived without any damage.
With products'm very pleased and the price you pay.
I would particularly highlight the kindness and customer care team members dx.
I have ordered the product and it is misplaced, and dx is immediately taken care of how to solve this problem and offered me more options. I chose the same product, and we sent the same without additional paid.
Buying on DX is safe and good quality.
All praise for workers DX and it is a pleasure doing business with you.
Thank you exist :)"
"I ordered from dx various things. Only one time had a problem with shipment (somewhere lost), but after contacting the customer service, everything solved. I had two option: get the money back on my dx account, or resending the order. Fair treatment."
"I recieved a broken display for my raspberry and after a couple of e-mail with DX-services I send back my part and I've good back a new one a few weeks later. Just fine. Thank's"
"*BUYER BEWARE*
Ordered a wireless mouse from them over 4 months ago and never saw it. Emailed customer support who sent out another one to a verified address and same result. I will NEVER order from them again. Thank God they only robbed me of 7$"
"Very good, everything was as espected."
"Overall I have nothing to complain. I have made several purchases from DX and overall I am very happy even though sometimes the quality of the products isn't that great. But that quite often goes hand to hand with the price itself.
Buy cheap -> get cheap.
Pay more -> usually you get more.
Customer support is also very helpful (most of the times at least) and fast acting.
Shipping is quite slow sometimes YET you gotta keep in mind that it is free. I have no experience about the priced one."
"Many orders proceeded, but only one didnt arrive. I think it is a great score. Many products are cheaper than in my coutry, so buying still worth the try."
"Multiple orders over the years 10-15 or so. Always delivered quickly and well packed and never broken. 100% satisfied."
"I have purchased 5 light bulbs from DX. These items were quite fragile and delicate so that they can easily be broken during the freight but the bulbs were really in good condition when I received them. Only 1 of the bulbs had a defect but it was most probably caused by the manufacturer since the filament was broken. The issue handled very professionally by the DX customer services team and the amount of the bulb was fulfilled as a store credit. I will definitely shop again from the site. "
"I can't contact DX anymore.
This is the worst company I have ever buy sonething from the internet.
They are cheating me and I can't take my money back!
Please somebody can tell me how I can claim my money from mastercard, or a way to get it back?
Always saying give us 2 weeks because the items are not back and fail the security check!!!!!
PLEASE HELP"
"Extremely slow shipping. Said package was sent, then changed tracking number and carrier. They claimed express shipping with a max of 11 days (ship plus transit). It has been 15 business days and "customer service" is telling me it will be another 2 weeks. I cant imagine how they would handle broken items or other non shipping issues. Also, they wont cancel my order or provide any credit.
EDIT: It seems that my experience is similar to what others have experienced when ordering from DX. I trust that readers of my review and the comments from the vendor can judge for themselves how helpless they actually are.
I'm sure it'll be of the form: "Sorry we failed on our expedited shipping and in-stock promise. Even though we ship our junk worldwide all the time, we sent it through a carrier who doesn't allow it for security reasons. (Honestly, no lie!) Please wait some more weeks!". "
"APESTAN!! HICE UN PEDIDO A PRINCIPIOS DE DIC 2015 Y HASTA LA FECHA NO ME HA LLEGADO EL PEDIDO... SE ESCUDAN Y PIDEN QUE ESPERE 1 O 2 SEMANAS PARA QUE ME SEA ENTREGADO Y OBVIO NO QUIEREN REGRESARME MI DINERO, LA FECHA ESTIMADA DE ENTREGA ERA PARA EL 08 DE ENERO Y SE HACE PENDEJOS CON MI ORDEN, "QUESQUE" LA UNICA FORMA DE DEVOLVERME EL DINERO ES SIE EL PEDIDO SE PIERDE.... PARA MI ESTA PERDIDO POR QUE HAN INCLUMPLIDO EN LA FECHA DE ENTREGA QUIERO MI DINERO.... DEJEN DE SER RATAS... COMPAÑIA DE MIERDA. NO COMPREN EL DEALEXTREME. NO MERECEN NI UNA ESTRELLA HDP"