"Dx is a good place for shopping some cheap gadgets and gifts. Not all the items that you but there are of good quality but dx.com will refund or resend the item if it is proven defective or broken on arrival or even missing in mail. "

"It used to be nice before they introduced the security check where I have to send them a photo of my credit card, ID, driver's license, etc.
I am not feeling comfortable with this, especially considering the fact they have lost customers' personal data before.
I don't want to discover one day there's a company somewhere in China registered under my name, and I am not buying their story about "we just want to make shopping safer for you". Making it safer is bank's/PayPal's job.
Oh, you PROMISE not to expose my personal data to third party? Good, a PROMISE is all I need when I am giving you my credit card info, ID and driver's license, a promise is sufficient."

"Not only was I given the wrong number & told in an email that my payment didn't go through even though on my bank statement I had been charged. So I spoke to Customer Service & eventually got the right order number by giving them the Paypal trans. ID. This order number had been shipped on the 14th of Jan 2014. I waited until 7 weeks before I contacted them again asking where it was & I was given a link to open a ticket. Which *surprise surprise* did nothing until I opened a dispute with Paypal, then I got a response fairly quickly. Coincidence? I think not. I was told to wait another 10 days. Um, no thankyou. In 7 days it will have been a WHOLE TWO MONTHS since it was supposedly shipped. That's ridiculous. I won't ever be ordering from here again & am thankful that it was ordered through Paypal otherwise I'm sure I would've been ripped off."

"Hello Everyone,

I Had a very bad experience With Dx.com,
after Payment with paypal i received a mail asking a whole lot of informations,

* a screen of my paypal account
* a photo of My ID Card
* a Photo of my Credit Card

At first I thought it was A or A Phishing attempt, but no it was real !!

https://cs.dx.com/Ticket/Sample

Just Read Paypal Rules Dx.com ; you Can NOT ask for that informations, Paypal does that for You, did I ask for you private informations??
Do you know that with that kind of informations DX.com can take over your paypal account?? any time it see fits, and any other account on the net to be honest!

Did you know that even if Dx.com doesn't really want to do that, someday it may be hacked and all that Private Informations will Be in Bad Hands or Public?

I totally reject your request,
It is a clear attempt on my private life!
Not only that but it may even be considered as a phishing attempt,
Those informations can be enough to take over any of my accounts,

The main reason of using PayPal is to not communicate such informations,

Paypal had verified my identity few times already and it provides protection for both seller and buyer,
And you wanting to have even more informations is at the very least selfish!

I am Very angry at this Kind of Behaviour and i WILL Militate to stop it.
You can send me the orders i PAID for or make me a refund and i will buy everything elsewhere.

Thank you for your Understanding.

P. S: i only heard the word "cooperation" you used in your mail in Hollywood films and it is said by hostage takers and Evil Cops."

"Unacceptable order delay. DX does not meet their promised terms.
I purchased 3 Lenovo mobile phones on February 10th. Payment was processed on February13th. To receive the items ASAP, I selected “expedited shipment” ($19.98). The expected delivery should have taken place no later than February 20th.
DX sent notification reporting “completed shipment” on Feb 17th. The shipment data supplied by DX (DHL Express) had an invalid waybill number, so there was no option to do tracking. The DX web page for questions was not available for several days, and then the Chinese New Year celebration took place.
On March 3rd, DX sent a new email, supplying a new Waybill, this time is a valid number, and I can track in DHL Express site. But DHL says that even though they gave a waybill number, DX has no yet supplied the package.
When contacting customer service at DX, I get nothing different that a “you have to wait” answer. This is the worse experience I ever had e-shopping. First and last deal with DX
"

"I ordered a small electronics from DealExtreme. Price was reasonable, but their shipping is horrible. It has been more than a month and I did not get the item yet. They says that it is still in transit! Avoid this company."

"I have been waiting for an item I ordered for 4 months, the first 2 months I waited and waited, opened ticket and was told every time to wait another 2 weeks. Finally they asked for more money to obtain tracking number and reshipped. It's been another 2 months and nothing. Tracking information shows that the China Post Office has not received the item from Deal Extreme. I have asked for a refund, but I'm being told to wait a bit more.
This is my tracking number of the second order with the tracking: RS210581226NL and this is order number: 150115001024472784
I have updated my ticket many times, but now they don't even bother responding to my queries.
This is totally unacceptable. "

"NOT AN HONEST COMPANY - UNHAPPY CUSTOMER

I paid for my order and never received it. After numerous emails back and forth this company did not help!

Ref: 2CE206C12D5C40D5B822C572283A0D4F
I placed an order for a camera battery & followed up with them approx 10 days later on delivery status (they said to keep waiting). I contacted their service department again some time later and was told again to keep waiting 8 more days to see it will arrive. After another considerable time waiting the company sends me an email stating that the file is closed.

I still have not received anything till this day and I feel cheated… The product I ordered is not expensive or anything like that… It’s just a matter of principal now. I now see that there are many bad reviews online and I now understand why. I do not recommend dealing with them."

"This place is a joke. I ordered some batteries 3 months ago and I have yet to see them. I have been back and forth with them for months and still no help. After ll this time they are just now offering a refund or resend. Last response took over 2 weeks because of a Spring Festival. Seriously!? Never again!"

"I have been waiting 6 weeks for a small item. All customer service says is "be patient". I am starting to feel like the site is a scam

My address was confirmed previously - its not complicated you failed to deliver the item and it is lost or never shipped. You need to credit my account.

Total scam - they have never solved the problem or offered a refund. Have to do it at the credit card level."

"I have ordered few things from DealExtreme few times and had trouble in the last two times: 1. ordered a memory card and card reader, never turned up and never tell me they were out of stock until I call them a month later, I emailed them and asked for no refund and no reply until I called them.
2. ordered a mobile broadband modem battery over 2 months ago, emailed them couple times and just telling me it is on it's way. I have asked for the refund but never organised it for me. never shop their again"

"Great selection, expedite shipment, the costumer services helps you before, during and after the sale"

"i ordered 2 orders from dx.com. the first one on 17 dec 2014, the seconf 22/ dec 2014. the second arrived and the first is still didn't.
the Annoying issue is that the support staff, all times send me Service and Empathy messages, but the problems is still open and i still dont have my goods after 2.5 months. i still wait for refund."

"I honestly expected better, the quality is average.
Overall: 8/10"

"I made an order consisting from more items. Even though I choosed to send it all in one package, the order has been sent in 2 packages. One of them hasnt even arrived, but this doesnt look to be DX's issue. I made a ticket and they resent me the missing order again (it hasnt arrived yet, but I beleive it shortly will :) ). I appreciate their attitude, the way they communicated with me and the overall service as well.
In one one word: Im a satisfied customer :)"