"Do not use this site. Ships from China or another Asian place. I have not received my shipment after 45 days. You may be the lucky one to get yours in 7 days and I am bitter. Have had many things knowingly shipped from china, this one conceals it. Use eBay for a country near you for about the same price.Guess I should have ordered more, then there would be tracking. Even then, screw this.
Update: a reply to DX reply
I have a ticket open, it takes forever to get a response from customer service. According to your email traffic, my items Shipped 8/4/2014, It is 10/5/2014. I have asked for a refund and got a reply to verify the correct shipping address and to check the post office to see if they have it. I have done both and am waiting for a refund.
For anyone looking to buy, look at their response, please wait 2 months. "
"i tried sending you email. called you to your New York and California numbers. well no answer. i got a mail that my items were shipped on august 13. well i haven't received it yet. its more than a month. if it is such a big company or site why don't you have a proper customer contact medium. my first order and this is really bad. well i thought i was the only one but there are many. I really hope you solve my problem as soon as possible. i can wait no longer. "
"My opinion of DX (dealextreme) and it is a very good website.
with a wide range of parts, gadgets, and electronics. The very reasonable prices, free shipping free monitoring add to the attractiveness of this website.
One package they sent did not arrive. When I contacted DX, they responded quickly, indicating that the package had been sent back because it was refused by Canadian customs. DX readily refunded my money in the way of website credit for the items I did not receive.
A suggestion to DX: It would be helpful if they informed customers when they receive returned packages so we don't have to go searching.
I found customer service to be very responsive and friendly. The hardest part about contacting customer service is finding the information to contact them.
Overall, I hope DX continues the business because there is great value here.
DX did not ask me to write this review."
"I have ordered some photography items. The ones i have received were well packed and the quality is correct. But for one of the item, i have received only half part. I have opened a ticket End of July, they have asked for some pictures, all the ticket was complete on begin of August, since i do not have answer: the latest reply was "We need to check the product in our warehouse (confirm the reason and confirm if it's correct) to avoid sending wrong product to you again. Please come back to us 3-5 days later.""
"I order from this store twice each month and very fast shipping! Once I have a problem and took care of it right and sent me a new product without charge. I highly recommend!"
"The product I ordered was an mvp product and they claim it will ship within 24 hours but that is a total scam they will give you a shipping number in 24 hours but that's about it right there.
They sent me an email on how to track the order but the link they gave in the email is invalid so I thought lets track it from their own website and they have an incorrect link for tracking the order.
On my own I was finally able to track the order but to my disappointment the item is "pre-advised" that means only a label was printed and the shipping company has not received my product and the shipping within 24hrs by dx is total garbage.
Like other customers I have no idea if or when I will receive my product and their ticket system does not speedily reply as I left a ticket but haven't got one reply yet.
My order was placed 9/6 and here it is 9/24 and the order is still pre-advised so shipping within 24hrs seems deceptive to the customer.
Update: My order has finally got some movement and no longer pre-advised and the ticket I left was also responded too by email with a website you can track all china type mail. (same one I found on my own)."
"This is the worst overseas shopping experience I have ever encountered. DX simply does not have a reliable shipping channel for small item purchase, and DX choose to carry on business without revealing it to the unscrutinized customers.
The information provided by DX is misleading, dishonest and in my opinion, rather deceiving. It first stated on the web site the estimated shipping time is 7-10 days with Super Saver, then on the confirmed order eMail it prolonged to 15-20 days , then after issuing an inquiry ticket and wait for 10 days for a standard reply, it finally confessed that it might take 10-30 WORKING days or LONGER to deliver.
I soon found there were many similar shipping delay complaints related to small item purchase which lead me to conclude that DX clearly knows the serious shipping problem, yet decides not to reveal it out in the open. This is very poor business practices.
Order placed on 8/22, as of 10/17still a no-show."
"No problem til today. good products,"
"Very good service in refounding a not arrived parcel."
"Hello DX, my order 140816001015092327 is not received yet after 36 days. I have send a ticket about this 6 days ago (40A1420742CD4567BCCD61C9B7BB9543) but didn't receive a response yet. Can you look into this?
# Edit
The order was received after about 4 months to an address in Belgium. In Spain they seem to arrive in about 3 - 4 weeks. I guess it depends heavily on the local postal services.
Anyway: they always seem to arrive. I have no complaints about DX.com and will continue shopping!"
"DX is a place second to none
Great products (most of them are almost exclusive), great prices and a great service as well. Free shipping is wordless.
Ought not being easy to dispatch from China worldwide, tracking, support, and service during warranty.
Act as customer for 5-year I can not envision a month without receiving a DX parcel al home. As soon I get it I cur pack and relax with my little (and great) DX products "
"i ordered my product more then 15 days ago.i talked their customer service lots of times.They offer changing the product.i changed by their ticket service.i am bored of all their excuses..their names are too bigger then their services..they are working like as an small market.so do not buy anything from DEALEXTREME !!!"
"I was pleased with the product and delivery time. Batteries are high quality and original box. Affordable price complements a good feeling from a good purchase."
"DX IS HORRIBLE. Bought a tablet for family members birthday and its DOA. Birthday is in 9 days and DX haven't even responded to ticket which was opened 5 days ago! I want my money back right now you scammers!! Why should my family not have a birthday present because of you DX???!!
"
"Absolute worst experience with company ever. I have been waiting 4 months for my package.. and it still has not arrived. . Trying to contact someone in customer service is practically impossible. I have never been able to reach someone with the supposed "live chat", and no one has EVER answered any of the phone numbers. You have to jump thru a series of loops to open a ticket ..this is the only way to communicate. I have wasted more time with this company than i have !"