"I ordered a package a month ago and I still have not received it. The customer service keeps telling me to wait another week. My tracking number hasn't been updated and I am very disappointed on the slow service. Everyday I keep checking to see if my tracking number has been updated and I also check to see if they have responded to my ticket but they have done neither.
Update (7/23/14) : I had ordered a silver DS Lite. and it was very disappointing. I had been waiting over a month when I received it. When I got it the box was damaged. When I opened it I inspected it to see any flaws. I had sadly found many. I paid originally $59.99 and the price was cut twice in the same month to $47.99. They had sent it at the wrong time and made me wait an extra ten days for it. And I would have been happy if it weren't for the flaws. I would recommend ordering from somewhere else if you plan on playing as soon as you can.
Pros:
It works with Nintendo DS games just fine.
Cons:
The photo is inaccurate, when you open it silver not black.
The box was badly damaged.
The system has some scratches.
The buttons get stuck.
The refurbished job was done poorly.
The contact points were not cleaned.
The shell of the system is not flush.
The stylus grinds across its holder.
Delivery takes more than a month.
Customer service makes you wait and they keep saying please wait another week.
Tracking information updates slowly or not at all.
The speakers seem to be weak.
The system seems to almost break apart and the hinge seems to almost crack.
I would highly recommend avoiding this site and order from somewhere else such as Ebay or Amazon because they would be both faster and cheaper.
SKU: 21499"
"Great shop with extremely good assortment of gadgets. With good customer service too."
"Are you kidding me. Never again. You have the worst run business. I would give no stars if I could."
"Each order on DX was always correctly carried out. Even in case of problem with my orders, DX customer service often suggest an acceptable compromise (replacement or credit money)"
"Well, generally speaking, don't waste your time here.
I ordered an underwater camera in Feb for a trip in Apr. And the order hardly made it. It took more than a month!!
I've never experienced such a long delivery time.
OK, we board the cruise and found the underwater camera sold on the ship is even cheaper than this.
The "underwater" camera broke as soon as it got into water >.<
I came back and asked for refund. They asked for pics of the ruined product. WTH, who would take a black-water-dripping junk back home!? Well, they said there is nothing we can do then. Even no store credit offered. That's it."
"very good website. if you want french website go to www.deal-extreme.fr"
"So far, pretty bad experience. Ordered the products in end of May, and still have not received it. Stuck in Malaysia for all I know. Opened a ticket, sent a comment last week but still no answer back. I asked for a refund....
Two months for an order ????? come on people. This is unbelievable.. Plus too many of the complains are of the same type... Do something or else you'll lose business!!!!! "
"Well, I was expecting a lot. I had ordered a nice phone, and was waiting for it to arrive. Behold, the phone was not in the package. I immediately created a ticket, and after waiting for a while and offering reasons why I couldn't provide proof they were asking for because things go differently in the Netherlands , I had had enough. And now, I'm writing this review. Notion must be made that the deliviry was spot on within the ten days and that the service was decent as well. It's just the lack of urgency and ME STILL NOT HAVING ANYTHING that's bothering me. I would have loved to have known how the resending would work but I don't. I'm probably going to ask for a refund. "
"Every thing is Ok. Buying process and Support Answer is good. Some times we have a long shipping delay, but it is normal due to long distance. Thank You. Wanderley"
"The product alway comes as you ordered, if there is any problem they will quickly answer it. and you won´t get disappointed."
"Demora mas chega perfeitamente"
"Ordered in May, goods never arrived, given a tracking number which never updates, each request for refund met with response to wait another 7 days, after time passed, same request back to wait, been over two months and still no refund!"
"The prices are pretty good, it used to be great until recently. The products do come in 4-5 weeks to the U.S.A.. I assume delivery varies greatly depending where you are. The shipping is free! I like buying cheap items on here for myself. It is especially funny when I buy a $1 item and have it delivered to an unsuspecting friend."
"I had already bought things in 2012 and 2013 from dealextreme and until now I was satisfied. But it seems DX has degraded.
I am waiting for two orders now, one from dx.com, the other made at eud.dx.com.
The first order, 140629001076537322, was shipped 30.07.2014, which is 24 Work-Days ago. Of course, nobody is responding to my "I haven't received my order after 20 workdays" - Ticket.
The second order (140720135016589385) I made on eud.dx.com. Dealextreme claims on their EU Direct site: Handling Time: 2-4 business days, Delivery: 7-10 business days.
Seven days has passed now, the status is "backorder". All items were available on their website when i ordered, and they are now. None of the items has been shipped. No response on my ticket.
I also checked the live chat a few times, it is always offline. It seems they don't have a customer service. "
"We ordered batteries on June 3, 2014 from DealExtreme aka DX, order total $149.60. We were given an invalid tracking number and after about 2 weeks, contacted customer service regarding our order. We were told there was a problem with customs and they needed to re-ship the package. They claimed they re-shipped the package on June 16, 2014.
After a few days, they updated the tracking number to a new one (tracking #RP103232973PH ). This was also "invalid". I contacted customer service again via their "Live Chat" feature. I was told that the system takes time to update and was assured my order did ship. They requested I wait another week.
On June 20th, I contacted customer service again via their Live Chat. I was informed that security had tightened, and the order would take 14-21 business days to arrive, and that the tracking number was fine, I just needed to wait for updates, and was again assured that my package was on the way.
Flash forward to July 20, 2014, I had decided I was patient for long enough and submitted a "ticket" to the website requesting a full refund. This morning, July 25, 2014 I received a message from them to "please wait two more weeks".
Their stalling tactics took me past PayPal's 45 day limit on claims (I did not know prior to this incident that I only had a 45 day window, or I would have acted sooner).
I now have no batteries, have since had to order elsewhere, putting me WAY behind schedule, and worst of all, I am out my $149.60. This company uses deceptive practices. They are dishonest and know how to work the system here. DO NOT BUY FROM THIS WEBSITE!!!!!! They are GRADE-A SCAM ARTISTS. In the VERY unlikely event that DealExtreme aka DX makes good on my refund, I will be happy to amend my review here, but as it stands now, they are not even worthy of the one star rating I was forced to provide.
UPDATE: 10/8/14: This seller, as promised, did send me new tracking information. However, it is the same story as in my initial review. As of today, I have received no correspondence beyond the 'new' tracking number, and the tracking information goes nowhere. It's unable to be tracked. I still have no product, I still have no refund. I have never done business with such an incompetent, lying, criminal company. DO NOT GIVE THEM YOUR MONEY! SHOP ELSEWHERE! CROOKS!
"