"Perfect customer service. Perfect stock. Perfect prices.
There is nothing more to be said.
The only negative point that I found is the shipping time : 2-4 weeks to France with free shipping, but less than 1 week with the $1.17 shipping cost.
One time, my package was lost, I contacted the customer service, and it was entirely refund !
Also, the products have a really good quality for their prices."
"I ordered several products, and I got partial shipment.
I payed extra for fast delivery, the partial shipment which was sent first did NOT get the EMS delivery. The second partial shipment did. This is not declared. DO NOT choose to enable partial shipment when you are using EMS delivery!
edit: Seeing DX actually answered for the first time ever, I highered up my rating a bit"
"Fast shipping, good product."
"Excellent service and products! They also have a great support service and their response to the problems is quick and efficient. I have years buying with them and I will keep doing it!"
"Having ordered dozens of times over the past three years this is a general review not just regarding the last order number. Bottom line: DX deliver a great bang for your buck but you need to have some patience.
Very low prices and free shipping more than compensate for not always perfect top quality products. Ordering online is easy, payment via Paypal easy and safe. Very wide choice of items would warrant a better search engine but looking through the deals is like browsing through a candy store, worth the time it needs.
Shipment is free but orders sometimes are shipped in multiple parcels. Packaging is fair to good; smaller items are shipped in bubble wrap envelopes, larger items usually in (sometimes rather flimsy) cardboard boxes. All shipments have a green customs label on the outside with a value indication in an unspecific currency. None have caused any customs levy, possibly due to the fact I usually keep the value below US$30.
Shipments are by airmail but take a minimum of three weeks to arrive, one (the exeption to the rule?) even took over 7 weeks. One that was lost in the mail was eventually replaced free of charge, as was one DOA (dead on arrival) item. The vast majority of items arrived without problems within a month.
Customer service is fair. Questions are usually answered within one working day. Answers about late shipments tend to drag you along in the hope the shipment will arrive soon. Based on experience this is not without cause but it can be annoying if you need the items fast.
Conclusion: I'm quite happy to put up with long shipment times and a lousy search engine as the extremely low cost of items and free shipping are really worth it. I will definitely order anything else I might need whenever I can spare the time delay. Warmly recommended!"
"Good service, cheap (but good and usefull) products. Very good costumer service."
"waiting now for 4 (!) months to get repaired a defective item which i sent back in 90 day period. Tried to contact customer service a lot of times, added and queried info via ticket ... no feedback! The warranty process is not working as promised. If you buy at dx pray you get non defective sku.
edit: Even one month after writing that review no further feedback from dx.com...."
"Absolutely hopeless! Worst customer service ever.
I ordered 2 items 11 days ago and all I got was a credit card debit and a tracking number that gives me NO information. Items were supposed to be shipped 8 days ago and the tracking number shows no movement at all. Not even an initial receipt.
Contacted customer service 5 days ago and have got no answers at all. "Just wait". Have raised a support ticket 2 days ago on their site and it is just ignored. Absolutely USELESS!.
Intend to contact the bank and reverse the credit card charge on Monday if I don't get any satisfactory response."
"I'm an experienced online shopper and i've never had any problem with my purchases. Since i've ordered with DX.
One month later i still waiting for my package, and they gave me a track number that doesn't work. It was the first time i've ordered something with them, and im pretty sure that is going to be the last time.
If i can give you an advice, honestly: avoid DX and check out other similar stores with proven solvency."
"Do NOT BUY ANYTHING FROM DealExtreme - DX!!! THEY ARE RIPOFF ARTIST!! I ORDERED MY DVR DEVICE MONTHS AGO AND THEY SENT ME AN INCOMPLETE DVR THAT DESPITE ME ADDING THE MISSING PARTS, IT STILL DID NOT WORK. I HAVE MADE NUMEROUS ATTEMPTS TO CONTACT THEM AND ALL THEY DO IS GIVE ME THE RUN AROUND. THIS COMPANY IS A SHAM!! I AM LAUNCHING A CAMPAIGN TO INFORM PEOPLE OF DealExtreme HORRIBLE BUSINESS PRACTICES!! PLEASE SPREAD THE WORD AND LIKE OUR FACEBOOK PAGE DealExtreme Are Thieves https://www.facebook.com/pages/DealExtreme-Are-Thieves/103354763081603
THANK YOU,
CESAR FUENTEZ
"
"Update of my review. I ordered a battery with charger and only received a battery.
Dx sent me 4 USD on a 30USD order... did not know charger were so cheap! I made several orders which were shipped without problems except one.
Product arrived incomplete, package was open and damaged, etc... (I was not lucky this time)
What you may want to know, DX don't offer a full refund, to get the missing parts, they have to re-order the products. After 4 months, I'm still waiting...
You may also note that DX is selecting the reviews, bad review are sensored. "
"Great service, cheap products and overall good product qualities. Never had problems. Very good customer service. My only problem is Brazil's Post Mail, with a very slow for delivering, but not related with DX."
"I ordered two solar cars. 25 days later, I received them but one didn't work. I wrote an e-mail to DX.com and they sent me other car for free. "
"I like the products of DX. Never got problems with delivery. Shipping could be faster but for the prices its ok to wait a few days longer."
"I'm satisfied with prices and they send item rather fast, but I had some problems with tracking number and it was a bit difficult to make a ticket about it. Unfortunately, they don't give e-mail for contact, or I didn't find one."