"Received two light fixtures that were nothing like representation. called company for two weeks before I was told to take photos of them. We did and after a week we were sent return information. In the meantime they shipped the SAME fixtures! Called for two weeks " send photos". A week later received return label for the second set. No refund, no credit, no response. Called 3-4 per week for over a month. Spoke with Sam who spoke broken english and was of no help. Sam would tell us how to return the items. Explained to Sam multiple times the items had been returned for months. When I would ask to speak with the manager Sam would put me on hold for a few minutes then answer "this is Larson". It was Sam! I said "Sam, I know it's you and I want to speak to a manager". He swore he was Larson. After 30-40 minutes of arguing the story "Larson" said "I told you last week how to get your refund". I said "this is the first time I've spoken with you LARSON". Sam hung up. I called the NJ Better Business Bureau and was told this company is no longer in business. I called back and again spoke with Sam. Sam now informs me that the light fixtures were never returned so no refund. Thank God for UPS tracking. I was able to get all the information on both returns. Called back and Sam said "no return, no refund". Asked to speak with a manager and Sam becomes Larson again. I asked for the companies address and operators number through NJ and he refused saying "I cant give out that information" I told him the NJ BBB said this business was no longer in operation and Sam/Larson said "thank you". I told him I needed his companies name and information and all he would say is "thank you, thank you" then hang up. After doing research online, I was able to find the company that DecorPrice had ordered the lights from in Koppel Tx. I called them and was able to verify that the lights had been returned and this company had refunded DecorPrice for the returns. I asked if they would contact DecorPrice so we could get a refund as well. I was told by the operator that she would have to talk to her manager. She called back and said her manager didn't want to get involved in this and that all we needed to do was send DecorPrice our UPS tracking information. I advised her we had already done this and DecorPrice still wouldnt refund us because "the merchandise has not been returned". The operator told us she would talk to her manager again. The next day we received an e-mail that was CC'ed to DecorPrice stating the items had been returned and DecorPrice had been reimbursed. A week went by and no contact nor refund from DecorPrice. I called back went through Sam and Larson and was hung up on multiple times. E-mailed them and was told "you'll have a credit on your Visa tomorrow". Days later no credit. Called Visa who requested a copy of all e-mails. Once Visa got involved it took about 2-3 days before my account was credited. This took approx 3 months. DO NOT do business with this company. Contact the NJ BBB and check them out for yourself and you will be told "this company shows to no longer be doing business".

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"These guys so me fans even though they weren't all in stock which was a real pain; I went to their site because others were explictly out of stock. They notified me of an incomplete order and asked what they should do. I asked them to wait and told them within 12 hours to cancel the whole order. I even called and left messages. They shipped the items anyway, and after I paid for return shipment, they charged me a 10% restocking fee. They sent me fans they should not have and charged me to return them. I'm very dissatisfied and do not recommend them."

"After ordering the above light, I became a little concerned because it was several hundreds of dollars less than other sites. I immediately contacted the company just to make sure that they could meet my expectations. There were several communications, but they did get the product to me as required. When my electrician was able to hang the light, he opened it and there was some minor damage. I thought I was doomed because I was past the return policy date. I immediately sent an email explaining the situation. In the mean time, we were able to fix the damage and nothing was evident after the crystals were hung.

Sure enough, I did receive an immediate reply and I was asked to send pictures of the damage. Of course I didn't need to arrange for a return since the damage could be fixed, but I was pleased that the company was willing to look at the damage even though I was past the return policy date.

I would definitely order from this company again."

"I ordered a Murray Feiss FM396ORB Bluffton 2 - Lights Flush Mounts In Oil Rubbed Bronze, which is a beautiful, high quality flush mount light for my outside entry way. DecorPrice was significantly cheaper than any other online competitor by a large margin, and their customer service was excellent, in terms of packaging and shipping. Item shipped quickly enough and without damage."

"I love my new fan from DecorPrice - it really makes the whole room "Pop". The color is just as pictured on the website. Prices were great and the shipping was lightning fast. I will definitely be shopping here again."

"I purchased a Blanco single bowl sink from Decorprice and there were a few small scratches on the inside. I needed to get the sink to my fabricator and I thought I could live with the scratches although I did not want to pay for a sink that was not perfect condition. Since I did not have time to send it back they did credit my account some to compensate. I think it was a reasonable resolution and I really appreciated their prompt response. I am overall very happy with the item I purchased too, it will work well for our new kitchen. "

"3 Acclaim Lighting Acorn Collection post lights were ordered. When the 3 packages arrived, one of them had clearly taken a significant hit. Upon opening all 3 parcels, 2 were ok, while the third was damaged with the clear plastic globe dented. The damaged globe shattered when I tried to push the dent back out. I then contacted DecorPrice.com and a replacement was soon on its way to me. The replacement arrived in satisfactory condition. I would recommend to DecorPrice that they use stronger packaging materials as the cardboard that the original 3 items were shipped in was quite thin and flimsy."

"Great Prices on products and an authorized dealer. I would definitely recommend DecorPrice."

"I ordered from DecorPrice and had a great experience. They had the exact fan model I was looking for and the price was the lowest on sale. The Hunter fan was on backorder, but it arrived 2 weeks sooner than promised. Everything went smoothly for once. My shopping experience was excellent. 5 stars (and I don't give stars easily). I Highly recommend using DecorPrice."

"I was extremely happy with the prompt delivery and access to customer service"

"DecorPrice is a shopper friendly online website home store. I bought an affordable high quality crystal chandelier for my dining room from DecorPrice. My purchase qualified for free shipping, was delivered on time and was fairly easy to assemble/hang. It looks beautiful! I also received excellent customer service, from DecorPrice, via email communication, for some crystals that needed to be replaced. I highly recommend DecorPrice.com online home store...I know I'll be a repeat customer."

"Bought $500 worth of chandelier but totally different than the description and pictures. Called customer service told to email then refused return. Finally returned costing $150 including 20% plus shipping cost for not my fault "

"I was searching for a quality outdoor pendant light after being disappointed with local big box choices and came across DecorPrice. I found a large selection to choose from along with detailed info on each light. I made my selection and submitted my order. Within days I received my light sent by UPS. Very satified!"

"I am very happy with my lighting purchase. It was shipped quickly and packaged extremely well. The fixture has some very delicate details and arrived with no damage. We are building a new home and I can't wait to install it. It is beautiful and the price was the lowest among several sites I searched. I would definitely recommend DecorPrice.com to anyone looking for great deals on quality fixtures. "

"I am very pleased with my experience purchasing from DecorPrice. Great style and quality pendant light at a reasonable price. Fast shipping. "