"I received this Dell Inspiron i3647-1233BLK Desktop (Windows 7) on August 28, 2014. Keep this date in mind as you read the events that followed. This PC had Bluetooth problems right out of the box. I tried to work with Dell tech support, but they have proved to be ineffective, bordering on incompetent. To make matters worse, Dell has farmed out their tech support and all front line contact (sales or service) to India based companies. I understand the cost benefits for Dell doing that, but the level of service, the competency of the techs, lack of escalation channels, depending on the tech, language barriers and just plain poor customer service have dropped Dell from a world class OEM and support company down to worse than average. I have had so much of my time wasted by this company. Endured no less than 6 Indian tech support folks who all say they will absolutely take care of the issue and none did. Dell sent out 3 different technicians to my home to replace parts. It never got fixed. I have tried every avenue possible to find a way to get to a live American Dell manager in Austin, TX to stop all this stupidity, but Dell has absolutely locked out access to any domestic contacts. India is all you get. The owner of Dell may be the only employee left in the US??? They finally gave up and said they would just replace it and would arrive in 2 weeks. As you can guess, at the two week point they call and say that did not work because they did not pay attention to the fact I bought it with Win 7. So they say will take another 2 weeks if I want as I originally purchased. I made one last futile attempt to get back to Dell corporate in the US, but was just routed to another India contact with an American name. He claimed he will escalate higher and better than the previous supervisor, who said it will ship by Oct 10th. But after no updates, I emailed Shawn yesterday and his update was, “Order 701205920 is now scheduled for build. I have it added to the factory escalation list . . .” which basically means it sat idle for the last 4 days. At this point, I doubt it could even possibly ship by the 10th and who knows if I will ever get it! I almost returned it to Amazon for a refund, but when the 1st supervisor said he was replacing it, I trusted him (my mistake). By the time he finally admitted two weeks later nothing had happened and would be at least 2 more weeks, I was already past the Amazon 30 day return window. So it is now Oct 7, 2014, 40 days since this nightmare started and still sitting here with a PC that does not work and missed commitment after missed commitment from Dell. I can tell you for sure . . . it’s not the same Dell you remembered and trusted. If anyone has any doubts of the accuracy of this review, I have all the emails back and forth with the various Dell India contacts to substantiate it. Buyer beware. "
"Hello Guys,
Any one planning to buy Dell Inspiron range of laptop, please do research well about this product within your friends, family or colleague before you buy it. A genuine case that has recently occurred with me, with highest of the regret I have to post this on the social network. With only 120 hrs of usage over a year, battery of my laptop Inspiron 15R has worn out, not working any more. On contacting Dell support I am just been answered that your product is out of warranty (it is 60 days past warranty date) and if you purchase a new product we (Dell) cannot guarantee that it will work!! So why should I buy a new one?"
"Biggest pos on the planet dont buy these things will never own another one customer service sucks fix break fix break over and over wil not replace after fixing 6 times"
"I called Dell to order a $3,000+ TV because a web search and their website showed that they had the TV available. The sales rep recommended a different TV that was on a better sale, I agreed and placed an order, opening a Dell credit account to save another 10%. The conversation and ordering was painful, the English-as-a-second-language Dell reps were very hard to understand, the phone connections were bad, I had to repeat my information several times, and I had to continue credit authorization the following day, at least two hours on the phone. I was told that it would take one to two weeks for the unit to be shipped, but that I would probably get it sooner. I emailed to get status after one week – no reply. I emailed again at two weeks – no reply. I then called and was told someone would get back to me. Someone did get back to me hours later to tell me that the TV was no longer available and that they suggest I replace it with one with a smaller screen for $600 more – bait and switch. I was outraged, and requested a better alternative at a better discount after putting me through a two week wait just to get a bait-and-switch offer – they offered nothing for my trouble. I went to Amazon, found a better alternative which was not available at Dell, and ordered and scheduled delivery online in 5 minutes, to have delivered in 4 days. Cost $100 more but worth it. I am cancelling my order and credit with Dell, I want nothing to do with them. However, now they are telling me that it will take at least 3 to 5 days to cancel, refund and close out the account. By the way, I own a business and spent over $100,000 for Dell servers and laptops over the past year, I will not be buying Dell again. The people I dealt with at Dell on this matter include: Abhishek Parikh x4163120, Wajid x4161488, Emith x4161398, and Manisha x2125570."
"I had to work with many Dell laptops (for absurd company policies) and I have never, ever found a decent one. My current one (Latitute E7240) is probably the worst. Crashing down an average of twice per day since new, a lot of latency in keeping 2 pivot open (!!!!!), overheating after 5 minutes (fan always on, etc).
Dell also loves saving in wires, so it happens that I have to live a meter away from a plug, because the battery is already worn out after 6 months and the wire is only 1 meter long....
This is not a laptop, this is a joke."
"worse automated phone system ever; when I finally got a human he was even worse. I ended up not buying a computer here 100% bc of those 2 experiences. "
"The worst online buying experience and the worst customer service I have ever experienced. As I write this I am on the phone (currently 47 minutes and counting) trying to cancel and order and process a refund for a TV, that instead of 3 days to arrive is now scheduled for 2 weeks. Do not make the mistake of ordering anything from these guys. "
"I spoke to a guy from dell today about problems with my alienware 17 and he was very helpful we even talked about games and had a laugh together i liked talking to him and i love my alienware "
"Clown college or what? Dell tech support is absolutely worthless. I have a B1160w and I am unable to get the most basic level of support. That's after waiting an hour on hold. 4 times.
Buy anything but Dell."
"I am currently at an APO address. I understand that things get lost when you try to ship to military bases. My problem is that they gave me billing number for USPS. USPS never received any package from them with any number that they provide. Dell pretty much said they shipped it. Eight weeks later, nothing. USPS still hasn't received anything from them. Dell says is must have got lost, by USPS. USPS never received it.
Dell...Dell...it is your lack of logic. If nobody received the package and you cant even give me proof that you did, apart from a number that doesn't exist in the USPS data-base, then you never sent it! I just don't like getting the run around that I have been getting for the past six weeks. If you ship a $1500 computer, you should know where it went. Not say "We don't know." And then try to ship it to my home so somebody else can pay for it to be shipped to me. You agreed to ship it to My APO, not my house...where I am not."
"Dell is horrible, this is my first experience and last. I wish I would have read these reviews before I made my purchase. I have had the same BAD customer service issues as in the reviews. Don't do any business with Dell, you will regret it."
"The worst customer service i have ever seen. They never respond to your calls or emails. "
"I bought a Dell Inspiron 620 2 years ago. Since it got very slow, I had to re-install the windows. Then I had a difficult to get the internet connection. The driver DVD came with the computer did not work. There are also complains online with the same issue. Dell support would not help any. Asking $260 for either one time service or a one year extended warranty. That is incredible for a 2-year old computer that I bought for less than $500! Actually all I need was to go Dell.com, install an "Adapter" under Network connection, for free! It took my friend 2 minutes to show me this information!!
The person from Dell's support was just so bad!!!!"
"I just called Dell to ask them which monitors they sold with a thin bezel that also supported 3D. The dell employee said "you cannot adjust our bezels". This confused me, because it makes no sense whatsoever. So I replied: I'm confused, of course you can't adjust a bezel. Then she asked "what do you want?" so I repeated my question... assuming she might not have heard it right the first time or would ask for clearer clarification. Then, thinking it would be nice of me to add more details, I added: I'm looking for a monitor of max. 24" that supports 3D, can do 120 Hz and has a reaction speed of 1ms or uses circular polarization and preferable 2160 horizontal lines, if possible, AND that has a very thin bezel. She said "we do not currently have any monitors that support 3D" and disconnected me without waiting for an answer! This was a life chat; I tried to reconnect and she had banned me, because no longer i was able to start a chat. Never, ever will I buy something from Dell."
"Not reliable. Mine failed out of the box. This company has no quality control. When I called the company I was asked if I had some screw drivers to make repairs. Finally company agreed to replace computer. Problems include memory, networking and sound cards. Techs no speaka da english. Beware of this company and their products - poor quality and non existent support even with on site warranty. Expect the run around with no answers; they figure if they transfer you around enough you'll just go away. Despite a firm promise to deliver replacement with expedited speed I have yet to see it. Calls have determined it is "in production" but no one can tell me where or when to expect delivery. This is understandable since techs are in India and have only a vague idea where the United States is much less exact location of states.
Can I change my review to reflect negative numbers?"