"I ordered a studio 15, with as much extra spec as i could afford, including full hd screen etc. Total about 798£ uk money. Estimated date delivery was 9th march. Today (4th march) i check the status and it is cancelled! No e mail or phone call, also noticed that my credit card money that they had pre authorized has been given back to me.
i feel angry that they havnt told me anything, i feel that i dont want a laptop from them anymore now."

"Dell has some of the worst costumer care I have had. Don't order from Dell. On December 16, 2009 I ordered a Dell Studio 17 laptop, upgraded with most of what I could get. ~ $2400.00 worth. After getting a order delay on 2/11/2009 my order was delayed. On 2/18/2010 It was delayed again. When I called Customer Care this time I was told there was no back ordered parts and assured that I should have my laptop by March 1. 2/25/2010 I get another delay. This time when I called their customer care I got shifted around to tons of people. Each time having to give them my Order # Name & Address (Annoying). No person was able tell me why the delay. Only that the next estimated delivery date and that there should be no problems. My problem not solved. Avoid Dell. They Suck!"

"I purchased a DELL Studio XPS 16 a little over a month ago. The laptop looked sleek and fresh. Almost everything about it was great..until the hard drive crashed and now needs to be replaced. Everything gone. I call up tech support, and just to get this up front right now--absolutely the worst customer service I've ever experienced. Ever. Sincerely. I strongly recommend just calling support before you purchase a product and pretend to get help just so you can get a feel for what you may need to experience should the product fail. Equipment fails all of the time, I don't pass any judgement over dell for the costly data loss, however severe, but my experience to fix the problem has been harsh. Each phone call results in a minimum of 5 people I need to talk to. Each one. "can I please have your service number? Can I please have your full name? Thank you, and please hold while I transfer you to a representative who can help you. can I please have your service number? Can I please have your full name? Thank you, and please hold while I transfer you to a representative who can help you.
can I please have your service number? Can I please have your full name? Thank you, and please hold while I transfer you to a representative who can help you. can I please have your service number? Can I please have your full name? Thank you, and please hold while I transfer you to a representative who can help you.
can I please have your service number? Can I please have your full name? Thank you, and please hold while I transfer you to a representative who can help you." I am so not kidding. After talking to Mary, Billy, Sally, Joe and Karl (in India) for over an hour, I eventually get to someone who at least has a 'cheat-sheet' of questions to ask me, none of them relavant to the problem I was experiencing.
I purchased the laptop custom, with a 500 GB hardrive and 8 GB ram. The woman first told me that I may not be eligable for a 'software' warrenty but am with my current ($400) hardware warrenty. She had the gall to ask me if I had installed any software on the computer. ... ... Close your eyes a moment and ponder the absurdity
of the question. WHY ELSE WOULD I PURCHASE A HIGH-END LAPTOP?

I would like to bring attention to this idea: It would be easier for me to throw my laptop against a wall and get it replaced than it is to get it repaired. I am not writing this review to vent, I hope it gets to the attention of the DELL share-holders who's profits are dependant on experiences such as mine. As an American, I feel that when I find a good product with decent customer service( please note, I say decent not Amazing), I will continue to purchase products from the company. Other companies have treated me amazingly well, so well in fact if their products cost more than their competetors, I'll GLADLY pay it, because I know they'll take care of me.

Dell has in fact done the opposite. I now will never purchase another dell product, and I'll make it my mission in life to tell anyone and everyone that I meet who's thinking about purchasing a new computer to steer well clear of DELL.
"

"Dell, where do I start? Oh my God, cancel your orders and run away!!! Don’t look back, don’t think twice.
On 1/25/2010 I ordered my son a Dell Studio XPS 16 Notebook, i7 processor, 8GB memory, upgraded the video and everything. At around $2000 this notebook was no slouch. Dell gave me an estimated delivery date of 2/19/2010. I had chosen the 3-5 day shipping option so when it hadn’t shipped on 2/17/2010 I knew there was a problem.
On 2/17 I receive my first delay email from Dell stating new delivery date of 2/26 and to call if I would like more information, so I did. I ask specifically if there are any components holding up the completion of my laptop. I am told no, I have ordered the most popular notebook Dell sells and they have so much business they can’t complete the orders on time. I am assured there will be no further delays.
It’s 2/24/2010, guess what, DELAYED! I call back again… Conveniently get disconnected five times… During my six calls I am able to ascertain that the HD display for my notebook is not available and I need to cancel my order and place a new order. I check online and see that I can still order my exact notebook with an estimated delivery date of 3/31/2010.
So at a month after I ordered my son’s laptop, we have nothing! Where do we go now, Best Buy I guess?
Over the years I have referred COUNTLESS friends, family and co-workers to Dell, steered them away from the likes of Gateway, HP, etc. To all of you, I am sorry. This is not the Dell of the past. There was a day that you could count on Dell to deliver a quality product and quality support, those days are gone!

Update,
It’s March 1, 2010…
I sent off some emails last week and Dell did contact me. They have indicated that my order has priority and will monitor its progress. I now have an estimated delivery date of March 5 with an estimated ship date of March 2. They have offered to ship my order overnight so I am still trying to figure out the math… Today is March 2, so let’s see if it ships.

After speaking with Dell’s Executive Customer Service, I am told it is a global LCD availability issue. When I asked about the need to cancel my order and reorder, I was told that was a mistake I never should have been told that. I was also assured that there would be follow-up on the issues I addressed in my email. Yeah, I’ve been around a while, it’s nice to hear that but I don’t expect much to be done.

Aug. 18, 2010
In order to be fair to Dell, I am posting this follow-up.
The laptop was delivered on March 4, 2010 so they did follow thru with that. Yes, this is a VERY nice laptop, I am quite impressed. It is just too bad that one has to go through so much hassle to get what they have ordered.
Dell does build a nice computer; it’s just unfortunate that the customer service sucks until your situation escalates to the Executive Customer Service level.
DELL, PLEASE FIX THIS NOW!
"

"I am really sick of Dells' Support over the phone. I bought a Latitude E6400 thru my company purchase program. I had to speak to a few people in getting an order placed-WOW!. Can't imagine ordering a laptop was so hard. Then ater I had the laptop for awhile, I wanted to order an extra hard drive. And I told the sales rep I needed the bracket that holds the hard drive in the laptop. Well, I get the hard drive in the mail with no bracket. So it took a week of phone calls and emails to finally get a human being on the line that could order the part.
This latest episode is now for a wbcam and the LCD bezel that allows a webcam to be installed on my laptop. Well I get the package in the mail without the webcam. So after another week of email & phone calls, I still cannot get a human being intelligent enough to order a seven dollar part. The ignorant reps say I got the wrong part. I say NO I DID NOT GET THE WRONG PART, I simply didn't get BOTH parts.
DO NOT BUY A Dell COMPUTER
"

"Bought a 320 GB USB 2.0 eGo II Portable Hard Drive - Midnight Blue. It arrived in 2 days, and worked great---for a week. it then died. I tried to call Iomega as the dell website kicked med to their site, I chatted online and then they told me to call Iomega. After getting through, I find out you have to PAY to talk someone at Iomega. Then I called Dell, After 20 minutes of waiting on hold, I spoke to someone in India who told me to talk to tech support, which they said they would transfer me to and actually hung up. 30 more minutes of waiting on the phone and 3 more Indians they finally gave me a RMA and 100% refund. lesson learned don't order form dell, the customer service is nightmarish, approaching insanity."

"This order for "TurboTax Deluxe with State Ty2009" was made on line and confirmed by e-mail. What was delivered was "TurboTax Deluxe Federal [only] Ty2009". When I complained of incorrect delivery, I received an e-mail telling me that my order was for the "Federal only". Calling their obviously outsourced customer service I was given the same answer despite telling them I had an order confirmation for the correct item in front of me. I then demanded a supervisor who told me they no longer sold the item I ordered but that they had "TurboTax Deluxe with Federal and State TY 2009" but the price was subtantially higher. The supervisor claimed this was a different product from the one I ordered. In fact, it is exactly the same product, only the wording used by Dell is slightly different. When I suggested this appeared to be an example of "bait and switch" the supervisor told me "..oh no we must have run out of the item you ordered, that item has been taken off our web site...there is no bait and switch". I am not convinced. Even if the original web offer were incorrectly priced any company with any respect for its reputation would honor a confirmed order even if it meant shipping the same product with a slightly different description on their web site!. I will certainly never buy from Dell again"

" I first made the order in November 2009 for a Dell Zino for a christmas present. I was told the order would arrive on Dec 14th. My order was delayed 4 times until it was abruptly cancelled because I did not confirm vis email that I wanted them to send my order after the delays.

I then had to place my order AGAIN. and was told that my order would be expedited and get to me by February 9th. I emailed customer service and asked how I could ensure that my order would not be delayed anymore than the two months it had already been delayed, I also asked for the reason of the delay. Customer service emailed me back giving me a shipping tracking number that had already been available to me and told me that they couldn't do anything else to help me. They never gave a reason for the delays.

They then cancelled my order without asking me or ever giving me a reason for any of the delays on February 16th. I never received my computer and will never attempt to buy a dell again. I warn you against shopping from them. I have never received such terrible customer service or had such a poor shopping experience anywhere."

"Two main problems... both occured with two seperate orders... the first was an XPS laptop ($1000 - 7 months ago) and the most current order 2 monitors ($1000+).

1) Orders from Dell can NOT be sent on a timely basis... NO matter how many times you call after the order on the same day to verify order shipment, you can NOT be certain they will ship overnight. This company can't ship in stock items on a timely basis no matter how much you are willing to pay.

Shipping of a product from Dell is very likely to be a very disappointing experience... be aware, do not trust overnight service... Overnight shipping to Dell is anything within 5 days. In this sense, Dell is re-defining the concept of overnight delivery.

2) Customer service is DEAD... and, has been for a loooong time... Dell is but one more company that proves this. Outsourcing of customer service to individuals who only speak English but do NOT understand English only adds more frustration to the process when buying from Dell. Dell is a classic example of expecting to get something for nothing in exchange for outsourcing it's customer service. The limit of Dell's outsourced customer service is to repeately read to you what is on their computer screen and totally ignore the problem. And... worse yet, they think if they are nice to you then your problem will go away.

On the otherhand, Sales is a hit or miss proposition... in fact, CALL THE SALES desk and you are most likely to get some decent (at best) after sales service and questions actually answer beyond what can be read to you from the computer screen. It appears that "Sales" has a beter grip of what customer service is about.

If you are buying from Dell..., don't expect anything beyond a product that may or may not get to you in a timely fashion... and, heaven forbid if ANY little thing goes wrong with your order. If anything goes wrong... then, lower your standards... I mean REEEALY lower your standards in your expectations and be prepared to spend hours on the phone accomplishing absolutely NOTHING. If you put your mindset on a very low expectation level... everything will be fine.

Update: 3/5/2010 I Had to return one of the monitors... Now get this: I timed this... so...it is acurate. It took three phone calls (2 disconnects) and 3hrs. and 10 mins. to get the authorization to return an item. I recieved the new item "overnight" (which is actually 2 days in Dell terms... but, still faster than I have experienced with Dell in the past). Received a new monitor with NO postage paid return label as promissed.... but, this time... I let one of my staff members deal with Dell's customer support. As a result, that person has been on the phone for 45 mins. and is still trying to get a solution to this simple problem obtaining a return postage paid label... UGH!

What a mess... I should send Dell a bill for the hrs. wasted dealing with their idea of customer service."

"Placed a "Fast Track" Inspiron laptop order and got order confirmation. 2 days later received email with "Order delayed" notice with a revised delivery date on Feb 9.

A day later on Feb 4th received an email and voicemail with order delayed notice that said "Your order has been delayed again and we need your permission today to continue processing your order or it will be automatically canceled (as required by the Federal Trade Commission)." Revised delivery date is now Feb 10th. Confirmed by email that I intended to keep the order and got a confirmation email from Dell. An hour later got an order canceled email.

If Dell ran out of inventory and had to cancel the order, how are they still selling the same Inspiron 1545 model on their website?

If a company as large as Dell cannot implement a live inventory management, may be they should STOP selling online and sell through retailers only.
"

"This order was given to me as a gift for Xmas from my father. It was a Dell Inspiron 1545 Laptop. I started to have charging issues with this laptop, so I emailed Tech Support. After exchanging 10 emails with these people, I was finally given an RMA to be repaired down in Texas. The laptop was received back 2 days after the received it with no repairs made. I then sentr another email back to tech support to which the rep said someone would call. Well they called last week, 2/3/2010. And I asked him if I could speak with someone who had command of the english language, and he said there was noone else or something to that effect. believe he called from India or Iran, as I couldn't understand what the h*** he was saying. Finally after dealing with this moron for almost 1 hours trying to get my issue resolved, I yelled into the phone "forget it, I'll just sell the laptop on ebay and get my money back (which I did)". I have never had a good experience with Dell. I had to file court papers against them concerning a 22" wide flat panel monitor in order for them to honor their warranty. My father just placed an order with them and when he got it there was 2 laptops (only ordered one), 3 backpacks for 1 laptop and they charged him for 3 laptops and 1 backpack. So if you like dealing with someone who can't speak english, and loves to screw with you, then by all means order from Dell. But you have been warned!

UPDATE: @SATISIFIED2010, why would you ask someone to go to Dells forums to check out what people say? I have had a dozen post edited or removed on their website for using the words Attorney general, BBB, attorney and lawsuit. Just wait for your product to fail and you will understand. Also if Dell is such a great company why have several cities taken Dell to court over their camera systems? Google Dell and Texas, and LA, and MS and you will see the stories on them. Also if you would like for me to email you the pics I took of the laptop after it was sent back to me, with WATER inside the box and wet packing materials (which you can clearly see) I would be more than happy to."

"Dell is playing games with consumers. What a bunch of crooks.
I bought two laptops from them on Feb 01, 2010 for a decent price. They put something up for sale and cancelled it with a lame excuse "oversold".
Their main purpose is baith and switch (trying to get more traffic to their website and up-selling you something else with higher price).
I will file a complaint to the Texas BBB and Attorney General office about this as well. I'm sure that I'm not the only one with this issue"

"It was by far the worse online shopping experience.
I placed the order on 12/29/09 using dell’s discount coupon.
After countless delays I cancelled it on 02/10/10.
Actually, by time I called it was already cancelled. They do not waste their time…
It is most unprofessional online store I have been dealing with.
It seems like they really could care less about customer’s satisfaction.
It was my first and the last attempt to buy from Dell.
"

"I ordered a laptop 12/7/09 and it is today 2/9/10
and I have still NOT received my computer.

Everyone at Dell, that I have talked to, has given a different reason why I have not received it, and some have said there is no reason that they can see why I have not received it yet.

I have talked to 3 Managers, one said all parts are available, and there will be no further delays, the next one said, after 2 additional delays, a part is out of stock, and transferred me to another department who he said would be able to help me - their help was to say that there was no reason why it should not have gone out and told me they would get back to me within 3 hours and then DID NOT, and a third Manager said today, that I should just be patient and wait some more - also, that he was the highest level representative that I could actually talk to, and he is saying to just wait... as if waiting more then 2 months already should not be an inconvenience and continuing to wait should be no problem for me...

I have been promised, during all of this, multiple times that the representatives I was talking with, would get back to me personally to follow-up, or that other departments whose job it is according to Dell Policy, to get back to customers within 24 hours, and I never received a follow-up from anyone.

I have written emails to Support and have NOT received any replies...

DO NOT PURCHASE ANYTHING FROM DELL IF YOU DO NOT HAVE TO!!! "

"What's a SHAME Dell. I had placed and paid for my order Nokia E75 Unlocked Smartphone - Red. Today, I check my order number #147405323, and surprise it said that my order was canceled. I do not know what happen. Call their Rep service in the morning they said their computer was down,can I call back later. Afternoon, after letting me wait for more than half hour and surprise they was hang up. Late afternoon, After transfer my call to a few department with appropriately half hour too, they asked me to call back tomorrow. I want to buy a gift for my wife on Valentine day Fed 14,2010.. but what a shame DELL."