"I ordered a TV from Dell. Initially said "in stock" and should arrive in 3-5 days. That turned into about a month. Terrible customer service along the way. Even moved my ship date out by two weeks without notifying me. Accidentally signed up for marketing e-mails during checkout and I have been fighting with them for over 3 months and the messages have not stopped. I will not do business with Dell again, no matter how good their prices are."

"I took a chance and ordered a small Belkin 3 outlet/2 USB surge protector when it was on sale as a "deal of the day." My order was processed and shipped quickly. They get points off, though, for missing the arrival date, but it wasn't a huge deal considering the item was only $8. I certainly won't buy a computer from Dell, but this ordering experience hasn't completely turned me off from buying an accessory from them--provided the price is right, of course."

"Save yourself and don't order from these people. You will surely regret it.

I ordered 2 hard drives on 6/18; a few days later I got a notice that the drives were backordered with an estimated ship date somewhere mid-July. I wasn't able to cancel online, couldn't log in.

I tried cancelling twice by phone, each time I was passed from department to department, and continent to continent, each time reaching someone who said they could not help me and I'd need to speak to someone else. I never was able to reach anyone who could process this simple cancellation. Each call took over an hour before I gave up.

My email to their customer service department was answered only after several days, with a template response that didn't address my issue.

I emailed their customer service department that I would refuse the package, and was convinced to let them process an RMA. However, after 5 days of not receiving an RMA or return label, I gave up and refused the package.

I had to put the item in dispute with my credit card company. I was never able to reach anyone capable of being the least assistance.

And...the package was not packed well. There was a large hole in the carton and one end was bashed in. "

"I placed an order online but the final order ended up being different from what was shown my order confirmation page. Another laptop I didn't want was added to the order. I tried to cancel the order several times. The first time I was put on hold for 45 min and gave up. The 2nd time I got disconnected after reaching the sales person to cancel the order. The third time the sales person transferred me back to the operater after it took me 10 min to verify my order information and finally being forwarded to the sales person.

The customer service is horrendous. I will have to use the AMEX dispute process to cancel this order."

"I placed an order for a monitor on May 26th, the item was listed as "in stock, ships in 3-5 days". One week later I received an email stating my order was delayed and would be delivered on the 9th. On the 7th, I got another delay email, this time until July 22nd, and I would need to call to confirm I wanted to keep the order. When I called, the CSR was very apathetic, when I told him my frustration with the delays for something listed as in stock, he simply said "sorry for the inconvenience". This sounds minor, but he couldn't have sounded less interested and offered no concession for the long delay of an item that was marked in stock.

Ultimately they shipped the monitor on June 21st, a month ahead of the delayed date. Still, I found it unprofessional to list something as in stock, and notify me that in fact it wasn't a week later, followed up by a 2nd delay. I understand things happen, but the item shouldn't have been listed in stock when it clearly was not."

"Awful, awful, awful. Called Dell 5 times today and spent over 3.5 hours on the phone. Each time the call was dropped. Their fault. A couple of times the call was dropped and started over with their automated system, while I was talking to the service person. The problem is still not resolved. This is a laptop that they have replaced the AC adapter and the motherboard. It's still not working and they won't admit it.
WTF!!!!"

"Process was relatively painless. Great product too.
Dell has always been a good company to work with."

"Saw a good deal at Dell on a Western Digital 1 TB external hard drive with free shipping. Ordered it and got a confirmation email and tracking number same day with an estimated delivery date of 4 days. I was amazed when it was delivered the following day. Can't get any faster service than that and I didn't have to leave the house. Couldn't be happier with the hard drive and the service can't be beat."

"DO NOT GET A DELL!!! my line of work requires that i have a computer and after hearing that dell had descent and fast computers i purchased a desktop, it worked exactly one week and then broke down, i tried running virus scans and De-fragmenting the hard drive and even took it to a professional here in town after, calling dell and getting sent through the loop for an hour and finally giving up. the professional told me that there was nothing he could do and that even though i paid a high price for the computer it was just a piece of junk that only ran at its best the first day and got slower and slower as it went. i now have another computer but i implore everyone reading this to not get a dell computer it is a waste of time, breath, and money and is very frustrating."

"This is my second time doing business with Dell through their website. My first was a Laptop I built with them back in 2007 and that was a pretty good experience. I'm still using the Laptop today and have had absolutely zero problems thus far.

My most recent order was for a Samsung Plasma TV - PN50C6500 - and I could not be more pleased with my experience with Dell.com. I utilized their online chat client for some questions I had and the entire chat log was emailed to me, I guess in case I wanted to review it at a later time.

Overall, everything has happened according to how I understood the process and timeframe. I've had no problems. I placed the order at about noon this past Monday. By Monday evening, my order had updated on my account page to show it had shipped and I was provided tracking numbers for the shipments I was due(In addition to the Plasma, I ordered a Blu-ray player as well as a wall mount unit for the TV) and both tracking numbers were functional as of the next morning.

The smaller units were shipped via UPS and the Plasma was shipped using a freight company called Pilot. The UPS items were delivered on or before their "expected" delivery dates and the TV is arriving exactly on time. I really could not be more pleased with Dell.com, which has been my experience both times I have ordered things from their website.

A note about Pilot shipping: I've read numerous accounts of customers having varied experiences with Pilot, usually revolving around the expected arrival dates of their shipments and Pilot's lack of communication with customers. My experience has been really good. No surprises. No problems. Dell reported my expected arrival date for the TV as 6/18/2010, which is today. On Pilot's tracking page, they report my expected delivery date as being somewhere between 6/23/2010 and 6/30/2010. So I was unsure as to what would happen, but my shipping was free so I didn't feel as though I had anything to complain about. But lo and behold, yesterday I was contacted by Pilot and by the company they subcontract with in my local area, and delivery was scheduled for today in the afternoon.

This has been a very easy and pain-free order and I would recommend Dell to anyone looking for great prices and great service. "

"I placed two orders on 30th of May for Mx15 and a bag for about $3850. After a day I checked my e-mail and found an e-mail from Dell wanted to confirm my details by replying to this e-mail during 1-business day or my orders will be cancelled. Of course my orders have been cancelled when I checked them in dell.com. Till now, 12th of June, I didn't get my refund even though I placed more than one request and called them many times regarding this issue, but every time they say: "the authorization from your credit card will be removed during 1-2 business day". To be honest, I don't know if I'll be refunded or not!!!

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Update

On 15th of Jun I got the refund. Moreover, they asked a specialist to contact me and place another order with my costumization; however, I found a better offer somewhere else.

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Update

I return back to them and use the specialist help. Finally I placed the order, shipped and delivered. He was very helpfull and the Notebook is greate."

"I used to envy Dell for its just-in-time delivery, but it has gotten worst over the last few years so I avoided them at all cost. Until about a couple of months ago. I believe they had improved their order processing system, and although their customer service are still from a different planet (why would it take 45 minutes to fix a small problem?), they are improving and I look forward to another positive experience. I am back as a customer... for now."

"I usually check review of the online retailers on site such as this before I shop, especially if a retailer name looks unfamiliar to me. I did not think to check on Dell before shopping there though. My bad. I always thought that big well-known companies, such as Dell, Microsoft, Apple, etc. would always make sure that you have a good shopping experience with them. I was wrong.
I placed an order for a hard drive on May 28. Today is June 4, and the order status says "in production" with an estimated delivery date of June 17. Seriously? I want to know how exactly Dell "produces" Western Digital Hard drive. Do they disassemble and reassemble it ad nauseam? How hard is it to put a shipping sticker on a box?

Update: I received my hard drive on the 10th of June, so they managed in two weeks, not in three. Not a huge achievement, by any measure. Box came slightly misshapen. To my surprise there was no bubble wrap or air bags inside. the small box with hard drive just laid in the bottom of the big shipping box. That's just a very bad practice for shipping hard drives. Let's see how long it lasts in my desktop."

"Not sure why there are so many negative reviews for Dell, aside from their crappy customer service, the products are actually really good (especially for business). Their outlet is also very good"

"Okay, so I placed an order on 06/30/2010 for a Inspiron Zino HD customized for $538.80 out the door price about noon. 9pm i get an email from Dell saying order was canceled and call them to have it re ordered. I called, it was closed. I called the next day and was transferred back and forth for nearly two hours with different excuses.

I called the number on the email sent to me by dell. The person who emailed me about the order being canceled was not at work. Transferred to Sales.

Sales: Your order was declined due to credit denied. Transfers me to Dell credit department.

How can my credit be denied if I paid through my PayPal balance? Not possible!

Credit Department: We can't do anything for you here if you used PayPal balance. Transfers me back to sales.

Sales (New Rep): The address to ship this item to has shown many returns on previous orders.

This is my first order ever from Dell online. I asked if he could tell me how many items shown, when, and who placed the orders. The rep could not tell me anything. Just kept repeating that nothing can be shipped to my address ever again no matter what. I asked to speak to his supervisor, but was transferred back to Sales loop.

Sales (New Rep): There is something wrong with your PayPal address verification.

I called PayPal, and they verified that nothing was wrong with address verification or the order process.

Called Dell's Order verification Department: The new rep has no idea why it was canceled. Was told to place another order, and it will be processed through with expedited shipment at no additional charge.

I placed the order, went to view order status, there were two placed. Why? The rep did a re-order placement for me as well.

I called back and cancel my re-order, and leave the one that the rep placed for the expedited shipment to hold valid.

Went back to view order status, and expected date (06/16/2010) is even longer than the seven days regular shipping. Today's date is 05/31/2010.

Don't ask me why I even bothered to try and place another order. I should have just left and got a mac mini, but I am stubborn. Stupid I know, but if it fails again, never look back at dell online or in store.
If there was an option here to give dell a 0 in review, they wouldn't even have 1 check mark on my review. Dell lucked out on that here."