"I bought my first Nokia e61 at Dell.com so when I decide to get another nokia e63 I went to dell.com and ordered it for $223.Next day I saw their adds at dealsofamerica.com that they went down to $198. I called and spoke with 3 customer service and ask how they can help me to get this new price.The first told me he cannot do anything so I asked to connect me to his Supervisor and same that he cannot do anything either. I was frustrated and I even ask if I cancel it and order another one will that be posible and he told me he cannot do anything.On next day I saw my order to be originally ship on April 24 and they change it to May 1 and I called them right away and upgrade my shipping for two days and willing to pay $11 for shipping. After a while I called dell.com again and spoke with one of the customer service and again I explain that I saw a $198 for the phone that I'm ordering and he gave me a case number 638998891 that they will give me $20 back.With this kind of hustle that I went through, I will never again order from them.There is nobody that will help me in case I get into a problem.I will continue buying my stuff at amazon.com and I feel secure with them.I am afraid with dell.com with all the problems I went through. How many times do I need to call them and begged them to help me on my order? This is not the store that I want to be involved.At amazon.com even the price is little high, I feel peace of ordering.I rather pay extra more than ordering with dell.com.
"

"This is my 3rd Computer from Dell. Worked 100% out of box. My mothers and grandparents worked 100% out of box and are still running good to this day. I buy high end CPU's and the other family members bought lower end. Customer service was great, and articulate, when I called to inquire about extended service plans. Top notch as always!"

"Excellent support and business partner."

"Ordered by phone, a Sharp 32BD60U 32" LCD TV on 3 April 2009. Dell price was the lowest at the time. Representative came on within one minute. I confirmed item was in-stock and confirmed free shipping per website. I only had to pay sales tax. Representative was knowledgeable, spoke perfect English, and didn't pressure me. I was politely asked if I wanted various extended warranty options which I declined. Entire transaction took less than five minutes.

Within minutes I received a detailed order confirmation email estimating delivery on 14 April. So far I'm impressed.

The next day, Saturday, I received an order tracking email indicating my order shipped and would arrive on 7 April, several days earlier than estimated. Good!

On the morning of 7 April, four days after I placed the order, FEDEX arrived with my TV, which I was required to sign for. Excellent since I don't think leaving a TV at the door is a smart idea. FEDEX also waited patiently while I checked for damage.

The TV arrived in perfect condition and upon setup also worked perfectly. This is how internet/phone ordering should be. Despite the many negative reviews here I took a chance on Dell and they far exceeded my expectations. I wouldn't hesitate to order again from them...and I'd do it by phone. "

"Ordered a 46" Sony TV on 04/06. Got an acknowledgment that it would be there by 04/15. After couple of days got another mail that order delayed till 05/04. They keep doing this every time. If they don't have enough items in stock, why sell them. In fact they are still selling the item on their website claiming that it will ship in 1-2 weeks. Dell has really gone down the drain over the years. This ill be my last purchase from them."

"I ordered a Dell in late October 2008, and I had just the worst experience imaginable. I bought a desktop from their Outlet or better yet a "refurb". Now I know at least 2 people who have bought refurbs from Dell and have not had problems, so I figured I was safe. I was not. When the original Desktop showed up, it would not even turn on. I spent hours on the phone with tech support before they decided to send a tech to my house to replace the IO panel. The tech showed up a few days later, replaced the part and it still did not work. He spent almost an hour on the phone with Dell and scheduled to have him come back and replaced the motherboard, and the IO panel(again). This time he showed up and Dell had sent him the wrong parts. o he had to come back a third time to fix it and it still would not turn on. Finally they decided to have me send the machine back and send me a replacement. I recieved the second desktop the first week of December 2008. So I paid almost $2000 for a computer on the last day of October and finally I have a machine that works over a month later. The second one turned on and ran quite well... for about a month. A month after receiving the 2nd desktop it failed to boot up to Windows and I called tech support again an spent another couple of hours with them trying to diagnose the problem and it turned out that my HDD had "burned out". So they sent the tech to my house yet again and he replaced the HDD. It worked again... for another 2 months. Then one day in early March while I was playing a game the computer decied to just shut off. I tried rebooting and it shut off again. It did that about 5 times, then I called the dreaded tech support yet again. They finalized it was either the motherboard, the cooling system, or the power supply. They sent a tech to my house(for the 5th time) to replace the 3 parts. It still did not fix the problem. The tech spent 3 hours trying to fix it and talking with Dell. They offered to send me another replacement. This time I pleaded with them that I was already using a "replacement" and demanded a refund. They wouldn't hear it, I pleaded with customer service management for hours and they had no sympathy. They insisted I get another replacement. So I had no choice but to get the replacement. The day my THIRD machine arrived I plugged it in and booted it up and got a BLUE SCREEN right away. At this point I am ready to just throw this thing out the window. I spent another 3 hours on the phone with tech support trying to diagnose this problem and they suggested a system restore. I did it and eventually it blue-screened again, and failed to boot into Windows. I spoke to Dell customer service yet again and they again suggested a replacement. At this point I was finished dealing with Dell and I went through my Credt Card company, disputed the charge and they credited the charge. I am NEVER dealing with Dell again. Never."

"I finally got a Dell 24" ultrasharp for home after having one at work for the last few years. I got it much faster than promised, and no dead pixels."

"Horrible, horrible experience. I ordered the E51 phone yesterday (3/31). On 4/1 I received an email said that the est. delivery day was 4/8. Five hours later another email said it had been delayed and the new delivery day was 4/13. I called to cancel it. CSR said that I can’t but I can return it when I get the shipment. I asked him if I get charged for “restocking fee” if I return without opening the package. He said he doesn’t know and transfer to sale specialist to give me the answer.

Well, same thing. Sale specialist said he doesn’t know about that but the CSR will give me the answer. I told him that CSR did not know that why he transferred me to you. He said “ok, let me transfer you to another department who might know the answer”, WTH.

Then the third person gave the same sh*t, no straight answer. At this time, I was so mad because they not only don’t let me cancel it, but they still don’t have the straight answer Yes or No. I told the third person why don’t you think about which department who can give me the darn answer. He transferred me to the fourth person in “different” department.

And the answer was yes. I asked him even though I return without opening it? He said because when a customer returns the item, we have to sale as refurbish. And I told him the reason why I wanted to cancel/return it. He told me let he checked. After few minutes, he told me the “good” news. The second email was a mistake. The order will be delivered on time as scheduled. After tossing me around, some how I don’t believe but I have no choice to take his words for it. Now is waiting game.

This is the first and the last order I had made from DELL.
"

"Terrible Services!!!!! Don't buy from unless you don't need any warranty/services.
I called them 16 times, They transfer me between different dept without any result. "

"I am amazed at the Dell hating...I buy from Dell all the time. Everything from desktops, notebooks, servers, storage, software...even TVs and cameras when we need them...and have rarely ever had an issue, and if I do have an issue, they are quick to make it right. They have become my "one-stop-shop" for all things I.T. related."

"In short, the entire experience SUCKED. The initial online order was great! I selected a top of the line machine, customized it to the hilt, ordered it and was done. They did say the estimated delivery date was 14 days later (important soon.) The problems began the next day when somebody called me "to verify my order", which was really to just sell more stuff.

I had discovered I had a company discount for the company I worked for. It took them 45 minutes to validate that. But then they had to cancel and redo my order, which added another week to my delivery date. They screwed up my price, didn't copy over my overnight delivery request, didn't add on my extended warranty, and so yet again had to cancel my order and redo it a third time (for now almost 1.5 hours on the phone.) This extended my 2wk delivery date to 3wk.

Then I discovered that they screwed up my delivery address. I had to call and fix that. I had also ordered a backup battery (for a total of two.) After the unsolicited customer service call, I ended up with a battery being delivered, and still TWO on order. I had to call yet again to get one of THOSE canceled.

Then after another week (I had been WAITING two weeks by now), my delivery date became 4/9 (remember--my *original* purchase was 3/10.) At that point, I called them to find out if I was ever going to get my machine, or if I was only going to be able to look at pictures of it. They could only reiterate the date I saw on the web site.

I canceled the order and went to a site that really sells laptops.

I will NEVER contact Dell again. This is a summarized version of the whole story."

"Shipping date was postponed by about two more weeks. Product back ordered. No that of a great deal to wait for it. Almost impossible to cancel your order from Dell.com. They charge tax now! My advice, if you made a mistake and ordered from dell.com, just refuse the delivery. Do not waste hours of your time calling them to cancel your order. And there is no way to cancel your order online thru dell.com website.
So far, out of three orders I made with dell.com within the last six month, I received zero! Two were canceled by dell for apparently no reason (my guess those were price mistakes and dell.com feels no obligation to honor your order if the price is not favorable to dell). The last order I had to cancel due to dell.com failure to ship the order on time. The deal was so-so and does not worth waiting weeks for your order to be shipped.
Bast advice, stay away from dell.com. There are other merchants that ship fast and do not charge sales tax!"

"Dell is out of control. I had to open a BBB complaint in order to reslove this case. I simply wanted a compatible slim form factor DVD-RW drive for a Dell XPS200 dekstop. I placed the order 4 times, and 4 times it was cancelled. Dell wanted to then sell me a compatible part at almost 3 times the original amount!! Dell has recently sent me a compatible part, though I did pay about double the original price (needed the part for a client).

BBB case is now closed, but be aware........ Dell can be misleading, just need to be careful.

GB -"

"Ordered dell mini 9 for a cruise, with standard shipping. I noticed that it was not going to arrive in time, so I sent an email to Dell asking how much it would be to upgrade, because I needed it by the 10th. Dell upgraded my shipping to overnight and also increased the priority on my order. I got it a week later, with plenty of time to spare. "

"Twice, for two totally different products (first a tv and then a desktop computer), Dell has refused to honor their advertised price. I went through all of the trouble of placing my order online with Dell, received both an acknowledgment and a confirmation email, then when my ship date came around a couple days later I get a new email that says it is back-ordered but they are "confident" it will ship out in a week. So I wait another week and instead of shipping my item they cancel my order and claim the price was a mistake, that they had set their sale too low, and now want to sell me the same item at a radically higher price! This is either fraud or gross negligence.

"