"Ordered a 120 Zune Home Bundle as asvertised. Received a confirmation that it would be shipped in 3-5 working days. At the end of the 5 days I received another E-mail stating it was out of stock and would be shipped in 7-10 days. At the end of the 10 days I checked the status on line and found out it still had not shipped. I contacted the phone number listed and found out that Dell had cancelled the order. I had to talk to 3 peoople to find out the reason and was finally told that it was because the promotion item was out of stock the the new shipment was substantially more expensive--a whopping $120 more. All they would do was offer $20 off and free shippintg,if I would place a new order. We parted ways and I ordered from another internet provider and received the item within a week."

"Ordered an Nvidia graphics card the evening of the 02/12. Received an email saying that my ship date was delayed on 02/13. Immediately replied to the email address as instructed and asked to cancel. Got a generic form letter back which didn't say anything about my order being cancelled.

Assumed my cancellation request fell on deaf ears. Called Dell support and explicitly asked for my order to be cancelled. Told it as cancelled and I would receive an email saying so. No email. Used 'repeat issue' form on customer service website to try and get email cancelled.

Today I got a shipment notice for my order. This level of gross incompetence is just unacceptable. Dell apparently wants to try to compete with companies like newegg (who I should have just ordered from in the first place, made the mistake of trying to save a few bucks) but they are so busy trying to ship my order after telling me it was delated that they ignored the fact that I WANTED TO CANCEL IT. Now they are wasting their time AND mine. I wont make the mistake of ordering components from Dell ever again.



"

"I am very happy with my recent Dell experience. I ordered a refurb Latitude notebook on 12/11/08.

Shortly after ordering I realized that I should have purchased the laptop with the P9500 (low power) processor instead of the T9400 processor which I bought. After using the laptop for a few days I realized I had made a mistake and really wanted the P9500-based laptop.

Dell Customer Service was outstanding throughout my purchase / return / new purchase transaction. Though I expect that they were based overseas, they were freindly, helpful, and easy to understand. They accepted my return without charging a restock fee, and even paid for the return shipping. My new Latitude notebook was just what I wanted and in excellent condition, with just two tiny nicks on the underside to indicate that it was not a brand new unit.

Perhaps my service was better than others becuse I purchased a business-class notebook rather than a consumer model, but in any event I couldn't be happier with my new notebook and Dell."

"there is no customer service @ dell. save yourself alot of frustration and avoid them like the plague they are. i received a dead computer from them and entered dell hell. once they realized i wouldn't be willing to keep an expensive paperweight around my call was routed to india. this is a black hole but i'd much rather be in a real one. i was put on non-ending hold, sent from person to person and disconnected many times. it took hours and i felt helpless and completely ripped off. it's called the dell run around. i asked for a supervisor and that was refused. finally told one of them i'd be disputing the charge on my ax since they weren't interested in providing any customer service. they said go ahead. i did. funny how there was lots of customer service when they were trying to sell their junk. the agent at ax tried calling for me and she got the same treatment. now i'm going through more time wasted disputing the charge. i'm having to pay out my pocket to ship the piece of junk back. also, the bar code on the bottom of the dead computer had been rubbed off with an eraser. it was pre-owned and sold as new. save yourself some grief and buy from compaq, hp, ibm, or apple. funny but i help people by fixing their screwed up computers. i don't charge them as i feel sorry for them. most people are clueless. when a computer is unsalvagable i help them buy a new one. i use to use dell. ha. not anymore. i have a 90's era cheap little HP laptop that's still working great. i got it for $25 at a thrift store. just needed a little work. guess i'll be recommending them from now on."

"I used Dell's website to order a new computer in late October of 2008. I received an acknowledgement e-mail from Dell after making my order but two weeks passed and I heard nothing else from them. I called and learned that my order was not in their system -- it had been lost somehow. I ordered via phone on November 12th, and was given a shipping date a week or so after the order date. To make a long story short, they delayed my order three times and yesterday (when I received an e-mail about the third delay) I had had enough. Two months is more than enough time to put an order together and ship it. I called their custserv and was bounced around for a while. I made it a point to tell everyone I spoke to that I was upset, but not with them personally. I hoped that something could be worked out but then I caught one of their custserv people in a lie (she told me not to cancel my order because it was post-production and on its way to shipment, and later I spoke to two others who told me that it was PRE-production). I finally spoke to a very polite young woman who sent an e-mail to the person I had originally ordered from (her boss), who did not get back to me. Having had enough of Dell I let my order cancel itself and have gone to another company. I will not ever order from Dell again -- what a complete waste of my time."

"When I ordered a Dell Inspirion 1525, the first problem was the notice that the computer would be delayed 9 days beyond their original estimate. Once I finally received the computer, it wouldn't even turn on. Pressing the power button would just start the fan.

Due to a weather related shipping delay that caused the computer to arrive 9 days after it left Dell, I already called them and they said they were sending a new computer. The next day the original arrived, but when I had problems I called Dell and they said to just let the 2nd computer come as planned and return the first when it arrived. I then got a phone call this morning that since the first computer had arrived, the replacement order would be canceled. When I told the rep that I had already reported my problem with Dell she just said that I would need to call back to set up the return and replacement.

With that I decided on only doing the return and buying a laptop elsewhere. After getting bounced around between at least 4 reps when I called, once I said that I wanted to set up a return for a full refund, I was then put on hold again, but this time it was probably 1.5 hours before I finally got through.

Finally Dell informed me that getting a refund would take 30 days. I'll be calling my credit card company to dispute Dell's charge. I will never order from Dell again and advise anyone looking for a computer to steer clear. "

"I DO NOT recommend shopping at DELL.com and I do NOT recommend DELL products. I had bought an Inspiron laptop. I had to return it for replacement. Switched to XPS, and again had to switch it. So that was 4 new computer set ups within a span of 4 months, and between 8 -10 complete computer re-installs... very time consuming. The last XPS went AWRY one day beyond the 21 days... and continued to breakdown and malfunction. I cannot recall all the gory details now. Because I had so many problems, Dell sent a repair person 2-3 times to my home, under my 4 year warranty. The company was INCOMPETENT. They were out of boston. They forgot to reinstall the fingerprint reader. They broke the keyboard. My computer NEVER closed properly after the motherboard and other components were replaced. This home repair company DISCONTINUED my service because they didn't like my apt. I refused to KEEP this 2 month old Dell without home service.
After anguishing months of trying to contact DELL corporate, I finally got someone to authorize return and refund of this laptop. The quality of Dell products is so poor I cannot believe that people rave. I bought a sony vaio as a replacement and had no problems whatsoever...was up and running instantly and have had no problems with networking or machine since. What a contrast. This was what I expected from my Dell, which had top components. So beware. Don't buy a Dell. Contrary to what others have said, I thought their tech support was pretty good and responsive, and available 24/7 pretty promptly w/o long wait times (but I had the XPS upgraded support.)
"

"My daughter needed a laptop, she had broken the darn computer her mom bought her last Christmas. I got some flier in the mail, some special deal for discover card members. I never look at them mailings, this deal looked too good.
I called the phone number on the mailing, and stayed on hold for what felt like an hour. I hung up and placed it on dell.com. My daughter had the laptop in 3 days. "

"Well, After a few years of a problem with Dell in Christmas 2008. I still have a Dell older laptop and the hard drive is quite small.

On 5/27, ordered a Western Digital Portable hard drive. Est. Delivery was 6/4/10. I checked order online and the part of shipping address and tracking and it's carrier are always temporary unavailable. Well, today is 6/10/10. No items. I have emailed and called, no response or help. I went to chat online and was told they cannot help me but will have someone email me as they wont' response to my email messages i sent. Waiting on the phone for nearly an hour each time is impossible when i have a young kid and an infant. Not to mention getting a CS who cannot understand what the problem is. Overall, stay away from DELL. Not just for Dell computers and other items, but for anything they sell. Man, they oh-so suck...!!

Right now?? no items, no response or call...and of course, no email from them."

"Ordered a flat-panel wall mount from Dell and the website showed estimated shipping within 7 days. I received an email confirmation that had an estimated ship date of almost 3 weeks. I called to cancel the order about 24 hours after making the initial order, was placed on hold for 30 minutes before finally speaking to a guy that could barely speak english, but he seemed capable and said that the order was cancelled.

7 days after the original order date, I got an email saying that the item was shipped and my credit card was charged. I informed customer service that I didn't want the product but I was told that because it already shipped, I needed to accept delivery and then contact Dell in order to get a return authorization (which I'm sure will involve more hold time and frustration). It is now 6 days after being told that the item shipped and Dell still can't show me an invoice or a tracking number and they can't identify the carrier. Customer service is being completely unhelpful and says that they can't credit me because I need to return the product. . .which I haven't received and they can't tell me where it is! I'd still consider Dell for a PC but that is it. They are too big and customer service sucks."

"Ordered a digital camera Christmas eve after the sales rep called to follow up about whether I had made my purchase locally as had been previously discussed (I had asked her to call my cell phone so I could make the purchase without letting my wife know, but she called the home phone anyway). During the ordering process the sales rep told me that she had told my wife what the call was about when she answered the phone, so my wife knew that I was trying to purchase a digital camera for her. I made the purchase thinking that even though it was no longer a surprise it would still be a nice late gift. My wife told me after getting off the phone, she did not want a digital camera.
The nightmare began, I tried to call Dell back that night (Christmas Eve) but could not reach anyone by dialing the number back that Kristel had called me from. The Christmas party was so loud that I dont think they could hear the phone, I could barely hear her when she spoke to me. After working through the night I made the second call Christmas day, I was told by the customer support that the order was in process,(Hard to believe that the warehouse was working on Christmas day) and could not be stopped, that this was a third party. I called back again on Friday the 26th figuring that maybe I could reach Dell instead of the service they use over holidays. I reached another customer service lady that told me she had a small window of opportunity to cancel the order. That it would show the cancelled order on the Dell online order status within a few hours. Went to work that evening, when I arrived home, much to my horror when I checked the online status it said SHIPPED! I tried calling customer support, they are not open at 4:00 AM, so I immediately called my credit card company, informed them of the situation. I was told that after Dell charged my account and it posted I could file a dispute. Which has now been done as of this morning the 28th. The package still is sitting at Dell because UPS shipping doesn't run on Sunday and it still just says the Billing Information Received for UPS tracking.
I will never do business with a company again that cannot give a person the straight truth.

Update Jan 4th 2009!
Thank God for American Express!! I just received notice through email that the dispute was settled and my account has been fully credited. Sometimes it is better to let the pros handle the tough situations."

"This was my first time buying from dell.com but I saw an offer to buy an xbox 360 with a 15% coupon that I just couldnt resist. I purchased a 60gb Xbox 360 Holiday bundle with kung fu panda and indiana jones for $271.94 shipped after taxes. My order was placed on November 28, 2008 (Friday) and it was processing for about 2 days (Saturday and Sunday) then they sent me an email on Monday saying that my order might be delayed because it went out of stock after I placed my order even though it was in stock when i placed my order.

One day later (Tuesday) they sent me another email saying my package was shipped, I received the package on Friday so it took about a week to receive my package which is about average for most online retailers.
"

"Ordered a 22 inch flat panel monitor (S2209W) on 13 Dec via the internet. Monitor was shipped on 15 Dec and arrived in VA on 17 Dec. Fantastic monitor, fast service, great price. No problems at all. "

"It's December 19. I ordered a digital camera on their website. The only reason I ordered it from their website and not another with the same price is that unlike other retails they were not out of stock. An hour after placing the the order I got the ususal confirmation email as with all retailers - so far so good. Then in the evening I wonder why I haven't received a shipping confirmation - all other retailers I have dealt with ship same day if you order early enough in the day. That's when I read through the "fine print" and see ESTIMATED SHIP DATE: 12/23/2008 !!!!!!!!!!!!!! I call to cancel the order: offices closed. I call the next morning: they say I can't cancel because the order has been shipped from somewhere within Dell to somewhere else withing Dell. Has it been shipped to me? No. Can I cancel? No, it has been shipped. When is it going to arrive? DECEMBER 30!!!!!! - There goes the Christmas gift for my mother - Never ever again Dell. They screwed me. Hope they won't screw you."

"I order a monitor on Dec 10 online, but I change my mind and I call back the very next day as soon as it open and cancelled it, the Dell personal (likely from India) told me no problem and cancelled it and reassure me that it's cancelled I should have noting to worry about, I was a little sceptical so I asked for his Extension # (72157).

The next day I got an email say that my order was "SHIPPED", I called Dell again and spoke to another (likely from India again) person he told me that the order was not cancelled and it has been shipped, and so I explain about the situation, he told me to call back in 2 day so that they can call the shipper to ship it back to them with out any hassles to me.

I called back 2 days later and spoke with some one else (likely from India again) he told me that the order needs to be in Canada first before they can call the shipper, he told me to call back the next day.

The next I call back again spoke to another person (likely from India again) this person told me to wait until I receive the order and then call them back and they will processes the return, this is where I'm at now, TO BE CONTIUE.........this is not something I or any one have to go through it's ridiculous, Dell's customer service is HORRIABLE!!! and this is not the first time something like this has happened to me and I'm not the only one with problems like this, I will never order anything from them again, DON'T BUY ANYTHING FROM DELL, you will regretted like many people have.

In the mean time the first guy did my cancellation order, won’t return my calls even though I left about 4 messages so far, and yes he was in the office.
"