"I had good experience with Dell.com. Needed to purchase a case and because I had some Dell dollars from a previous desktop purchase promotion, went with Dell. Prices for their accessories are OK, not the cheapest but in line with other online vendors. Case arrived promptly, but was missing the cpu air guide (not in the box, manufacturer's mistake). contacted customer service by e-mail, they replied next day and shipped me a replacement case. Everything went smoothly and customer service was very responsive. Note that I bought this through Dell EPP program, customer service might be less efficient for Dell home. Overall, I was pretty satisfied with the purchase and with the customer service."

"Purchased the Logitech Z-5500 Surround Sound speaker set. Dell.com had the best price at the time and free shipping. The product shipped the following day of the order and arrived at my doorsetp 2 days later. Product works great. No complaints here."

"07/02/2008-Place order for XPS M1530, Status is "in production. Will update review as info and computer comes in"

"I will say that I have had no problems with shipping or the products I have purchased from Dell. My problem is with their DFS. For those unaware, Dell Financial Services is worse than any credit card company I have ever dealt with.

My problems started when Dell raised my credit limit by $2000. I felt uncomfortable with this much credit so asked if they would reduce it by $1000. Well, the person I emailed got confused, I got confused and the credit limit ended up being about %10 above my balance. I called someone to ask if they would straighten this out and was told they would need to run a credit check to raise my credit limit. This made no sense considering they had just raised it $2000 without my knowledge.

This new limit was not a problem until the "fees" day came around, the finance charges put me overlimit. Since I didn't realize this, and did not pay extra to bring my balance down before the 1st of the month, I also got accessed an overlimit fee. Now the past two months, they have been raising my monthly payment. I have been paying on this account for almost 2 years without reviewing my statements each month. All I did was check every few months to get my balance so I could figure when I can have it paid off or when I could purchase another item.

Another item will never be purchased from Dell again. They have charged me late fees because I did not pay the full amount last month. This also added an overlimit fee. If this had happened with one of my credit card accounts, they would have said yes, we will remove it this time. And they do. NOT DELL! It is not their policy to remove a fee even if the customer apologizes and says they will be more careful.

Do not finance anything through Dell. The customer service will just repeat the same thing over and over. Apparently they have something in front of them that they read, and even if it does not pertain to the moment, they will keep repeating it. They are NOT customer friendly and will never get extra money from me again, NOR will they ever get an order from me again. As soon as I receive my government rebate check, I will be paying them off so they won't make anymore money from me.

BEWARE!"

"Called Dell customer Care on Tuesday afternoon to request a refund on the warranty service since the terms of the contract had not been met. (Next business day service NBD)
Was told by the agent that I did not have NBD but only nights and weekends. (agent was unable to explain that to me). Told me that her group did not handle refunds and that I needed to call tech support to order my parts???? (Parts had already been ordered)
Gave up on that agent. Looked on-line to determine that I did have NBD + nights and weekends through July of 09.
Called Dell Customer Care on Wednesday morning. Spent 20 minutes explaining everything again to the agent. Was told there was nothing they could do for me. I requested to speak to a supervisor. I was transferred to Tech support. Asked to speak to a supervisor in customer care and was transferred to another tech support. Asked again to speak to a supervisor in customer care and was transferred to a customer care agent. Asked a forth time to speak to a supervisor, who I was finally transferred to. Went through the whole thing again, to be told that the parts had been ordered and the best they could do was expedite my case. (the parts had already been shipped and the tech was in route. How could you expedite that further???) Asked to speak to a manager. Went through the whole thing again, forth time) and was told they could do nothing for me. Was told that since I had had the service contract for 2 years already that they could not refund the money paid for the service even though their techs had screwed up multiple times resulting in a multiple day delay in getting my computer repaired. Didn’t matter that I paid for next business day service. Since I had the contract for 2 years it was OK for the delays. Since I couldn’t work Thursday, Friday, Saturday, Sunday, Monday, Tuesday and most of Wed, it was not their problem. Even though I sat home waiting for the tech to arrive who was never dispatched because the parts were never ordered, it wasn’t their problem.
The manager finally started to see the multitude of errors that had happened each day and how much of my time had been wasted. Hours on the phone, days wasted waiting.
I was offered $25 whole dollars for my trouble since I was such a valued customer.
Yeah, you could say I am dissatisfied with Dells service.
"

"They bill you and ship fast but hard to get support, had problems when they double shipped items to me 2 times. In which I had to somehow return to them."

"I placed an order for a XPS M1530 laptop on 6/11/08 and was originally given an estimated ship date of 6/24/08. As I had ordered from Dell in the past and had always received the items before the estimated date I didn't worry to much about having a ship date two weeks away. On 6/24/08, I received an email informing me that the ship date had moved to 7/1/08. I called customer service to see if there was any additional information I could get to determine if the new ship date was realistic. Unfortunately, the customer service rep was pretty much useless. The only information he could give me was that the delay was due to "high demand" and he didn't leave me with much confidence that the new ship date would be met."

"I very recently "built" my own laptop on dell.com -- I went with the XPS M1530 -- I added extra memory, a better video card, a better HD monitor...spent close to $2000. Now, i am not so upset that this product ordered on 6/19/08 will not be SHIPPED OUT until 7/8/08 -- a little surprised, but not that upset. No, what upset me was; 3 days after i ordered, as i was checking online for my order status, I saw that for the same XPS system, but with less bells and whistels ($1400 system) Dell is offering a free upgrade from a 6 cell battery to a 9 cell battery. I emailed customer service to find out if this offer could be applied to my order -- afterall, i'm paying more but getting less? The reply email said "there is nothing that can be done" -- except, i could cancel my order, then build another computer with the promotion, thus starting the 21 day order-to-ship process all over too. I thought that this was rediculous. I then jumped online to chat with a customer service rep, as instructed on the reply email - even provided with a clickable link -- the guy i was chatting with said "there is nothing that can be done..." But, not only did he not have a solution, he was flat out rude about it -- He told me that I was chatting with the wrong sector of customer service -- but DELL provided the link?!?! - I asked for his manager, was told he would tell me the same. while i was waiting to begin this battle of wits, i did get on the phone with dell -- and waited and waited and waited -- meanwhile the chat rep tells me, no foolin, "if you just call that number, you would have been done already! What more do you want me to do?" First of all, He didn't do anything, so more of nothing is still nothing. Second, as i told him, i was on the phone but "i havn't even gotten started by now" -- I emailed a letter of complaint to his manager -- but wait, there's more!! Finally, a woman answers the call. After i calmly explained my situation and dissapointment, i was told "nothing can be done" I am starting to think that "Nothing Can Be Done" is Dell's new slogan. I asked to speak with her manager. Who, no foolin, told me nothing can be done AND he was going to disconnect the call so that "we could answer the calls from our valued customers"-- and he disconnected -- I have never been so disrespected by any business before...not even in White Castle! I canelled my order and bought a comperable HP , saving $$ and will receive it within 10 business days -- Not only that, and not like it will do anything, but a well composed letter, telling this story, has gone out to EVERY executive at DELL including the man himself, Michael Dell -- not to mention, Ny Times and Newsday -- my friends in the newspaper business are gonna help spread the word -- "Dell...Nothing Can Be Done""

"I ordered a canon xti from dell useing the preferred customer plan. After the gave me a line of credit I made a purchase. The item I was told was out of stock and would be shipped at a later date. Later I called to check on the order. I was told they canceled it. I was told they needed some info and that it would take 30 days for a letter to come. I ask why they could not take the info while talking to me. They had no reason. So I ask to speak to a supervisor and was told they would just tell me the same thing. I said then let them tell me. I was put on hold for long time and had to tell the same thing to 5 people. Still I got no help. I was a fan of dell untill this. That was the worst customer service I have ever seen. They have no respect for the customer. And I for one will never use dell after this. Never spend your money with people who don't treat you well."

"I had nothing but a great experience with this order. I shopped around and Dell happened to have this camera I wanted and its not a Dell brand, so I was surprised not only that they sell it...but it was on sale for $40+ less than other sites that are typically the cheapest. PLUS there was a deal for free shipping. I saved almost $90 because I happened across their site.

It was not in stock at the time and I called and had no wait time to ask when it would be shipped. Unfortunately it would be 2 weeks or less. I didn't mind because as a non-Dell product, I wouldn't expect it to be in stock all the time.

I was shocked to receive an email not a week later saying its shipped! I received it today (which was the day it was supposed to be SHIPPED from Dell!).

I have nothing but praise for Dell!"

"I have a very unpleasant experience with dell recently.

I called dell to order the silver Canon Rebel XSi digital camera kit with lens on May 3rd by using the 15% off coupons advertised in the dealsea.com. The representative helped me to place the order although it showed the status of temporarily out of stock in the official website at that time. The representative told me it would take 10 business day to ship out the
camera. However, the camera was delayed twice. And the latest shipping date was June 3rd. When informed by the delaying again, I called dell several times and the presentative Stelyn Invena told me that she would help me to monitor the order and would send me an email as soon as the order shipped out and she also upgraded the 3-5 days delivery method to the next day delivery. At that time, she told me that the silver camera was not available, but they did have the black same camera kit in stock. I insisted on
buying the silver one at that time. Only several days after that call (not until June 3rd), I
received the email from Invena telling me the order was cancelled due to the reason that "the manufacturer won’t be able to fulfill the order request anytime soon because of shortage on that particular itemand." The only choice I had was to buy another camera from dell's website. However, I checked the dell's website at that time, dell was still selling the silver camer kit as well as black one on the website(with a price higher than I ordered previously and the status is not out of stock). I tried to call Invena through the extension number she gave me on last Monday afternoon. But nobody picked up the phone. I could only reach the voice mail. Then I tried to call dell's other represetatives. One guy named Chase (I am not sure if the spelling is correct) helped me. I told him that my order was delayed for one month and suddenly got cancelled and I was very unsatisfied with the way dell dealing with their customers. I asked if I could buy the black same camera kit with
the same price as I ordered on May 3rd. He asked me for the coupon I used and I found the coupon in the old coupon page in dealsea.com and gave him the coupon code. He said it seemed that the coupon was still working and he would contact customer care department to see if he could place the new order for me and he promised to call me back with the cell phone number I left him (I double checked with him about my cell phone number). I waited the whold afternoon, but he didn't call me back. I tried to
call him by the phone he gave me, but nobody picked up the phone and there was only voice
mail. Then I tried to call Invena to see if she was back on business. However, I still
could not reach her and I left a voice message on her phone to ask her to call me back. On
that afternoon, I called Chase and Invena several times, but could reach neither of them. I left voice messages on both of their phones and nobody called me back. It was already
something happened a week ago. I was totally disappointed by what those representatives did
and by the fact that dell disrespect their customers. Finally, I gave up and ordered the
camera from somewhere else. Overall, this experience is horrible!!

Some words for dell: Please respect your customers. If you can not sell the products to your customers with a low price, then don't play with them with that price!! If you can not fulfill your customers' needs, please say no as soon as possible, don't pool around with your customers and waste their time. For your representatives, if they really would like to help the customers, please do respect every call from them, don't ignore the messages or play any tricks with them!!

"

"Horrible experience. I ordered the Canon Digital SLR xsi Camera with 18-55mm lens, an additional 100mm lens and a ring flash. I added two stackable coupons for 15% and 10% for a stacked savings of 23.5%. Dell shipped the lens and the ring flash within days of purchase but never sent me email notification or tracking number. DHL left the packages outside my back door in the rain and 90 degree Florida sun over a three day weekend. I called Dell and complained about the horrible shipping service. The guy that I spoke to was well mannered and handled it well. The camera was then delayed week after week after week. Each week, the same rep would call me and update me on a new ship date. I began wondering if they just didn't want to sell it to me because of the stackable coupon situation. Eventually, I get a message left on my answering machine from a different rep saying "I'm sorry, your order has been canceled." I don't understand why it has been canceled if I have been confirming it every week over the phone with the first rep.

I hate dell. Once, long ago I bought a desktop computer when the company was in it's prime... but now there is nothing but horrible service, delay and inevitable disappointment awaiting consumers.

Please don't buy from them. I don't care how many coupons you purchase and stack together, they'll try and shaft you in the long run. Good luck"

"I ordered an additional AC adapter for my Dell XPS M1330 laptop back in November. This morning it stopped working (the second AC adapter for this laptop which has broken in the 10 months I've owned the sysem). I called Dell to replace it, and was informed that if Tech Support couldn't fix the adapter, Dell would not replace it as it has been more than 90 days since the date of purchase. Tech Support told me it simply was a bad adapter, and that they couldn't help me.

So apparently the message conveyed by Dell is that they will not stand behind the quality of their products for longer than three months. If it breaks afterwards, you're out of luck. "

"I ordered a laptop from Dell. It was shipped promptly and arrived in excellent condition, and is working well for me."

"I bought a notebooks and an 17" from Dell's outlet. Both items were bran new and they work perfectly!"