"Stay away from dell products. I bought an inspiron e1705 laptop 2 years ago from dell. After 1 year the battery gave out. I've never had any product who's battery gave up after a year. I decided to buy a SECOND battery. That battery stopped working after 4 months! I reported this to dell and they said that it was past its warranty even though I can prove I bought it 4 months ago. DO NOT BUY DELL PRODUCTS! THEY ARE CHEAP SHODDY PRODUCTS THAT THEY DON'T STAND BEHIND! How can TWO batteries be bad?!"

"I'm one of MANY people burned after purchasing an Inspiron E1705 laptop. Otherwise a great laptop, but like many, my NVIDIA 7900GS card inside fried. Conveniently after warranty expired. I've called DELL and they would sell the low end ATI X1400 card to you for $280 dollars. The X1400 doesn't rival even $50 desktop cards in 3D performance.

My dealings with DELL haven't been bad, and outside this issue the laptop is great. This can be more aimed at NVIDIA as far as fault, but my laptop has DELL's name slapped on it.

Great laptop, but how can someone in their right mind recommend DELL to someone when research shows so many others are stuck with a $1500+ door stop, with no one doing anything to make it right.

You've been warned fellow consumers."

"Absolutely HORRIBLE customer service. After 4+ hours of emailing/calling for a status and to try and get the ship date that I was told when I first placed the order, I still have had no luck. The problem is that all their customer service is off-shore and if your request lies outside of their "scripted responses" then they are confused. I will NEVER order from Dell again."

"I love my Dell XPS-One. I called Dell customer service because I thought the PC wouldn't connect to the network. Although the trouble was with my Linksys router, they still helped me resolve the issue at no charge. "

"I ordered an external modem on Nov 17,08 and got expected delivery date of Nov 21,08.Got e mail on Nov 21,08 that delivery is delayed by 10 days,after 10 days I was told delivery is further delayed by 1 week.I asked what are the chances of getting it in next week but I was told no idea.I canceled the order.Very dissatisfied "

"I've ordered from Dell a handful of times and most of my experience has been good. Prompt delivery, easy to navigate and so-so customer service. My one problem with this merchant was that not all deeply discounted items will get delivered."

"My friend's mother, Sharon, needed a new computer. She had been using a Pentium III running Windows 98 for quite awhile, and it looked to be on its last legs.

Because of Sharon's inexperience and budget, it made a lot of sense to find a Windows XP machine instead of buying something that would bottom out trying to run Vista. That presented two options: 1) Rebuild her current machine with a new motherboard, cpu, etc, and buy an OEM copy of XP, or 2) Buy a refurbished machine from one of the big boxers.

After pricing out option #1, I called around to big pc, and had a good conversation with a salesperson in the Dell Outlet. For just a little more than a rebuild would cost, I could get an entirely "new" rebuilt computer, running Windows XP Home. Option #2 would not be quite as powerful as the rebuild, but it would be fast and easy; Famous last words.

I had told the rep that I only had three criteria: 1) Windows XP, 2) At least a 90-day warranty, and 3) less than $400 delivered. She said she could deliver on all three requirements. I set up the order, and the quote would be good for 48 hours—all Sharon had to do was call in and pay for it.

During the next few days, I realized that Sharon had made the purchase within an hour of my call to Dell, that Dell had shipped an entirely different PC than was quoted, and that it was too late to cancel the shipment. Arrghhh!! They were sending a Windows Vista machine with half the memory. It would take longer to boot a machine like that than it would to be delivered by DHL.

To summarize my annoyance: Over the next month, I made dozens calls to get the misorder back to them and get Sharon’s refund, all without finding a Dell employee that gave a crap that they had screwed up the order. They even had the courage, after I expressed that I would not be buying Dell again, to try to upsell me on the returning order. Sheesh.

My Dell Outlet salesperson, Leah, seemed incapable of returning a phone call. Tom McClure, her department head, managed one return. He was going to call me back after he found out why the order had been pooched, but apparently fell off a cliff during his quest.

Dell employees were always polite, but never seemed to know what was going on with the order. Calling three time in succession would yield three different status reports. My teeth are grinding again now to think of it.

Dell Outlet should have said: "Yikes, you’re right, that order is messed up. I’m going to recall that shipment, and send you out the pc you actually ordered--today." If they had, I would be writing a glowing review about how Dell treats their customers like they want to keep them.
"

"I have been a Dell customer since 1996 and over the years time I probably have ordered some 20 desktops and laptops or so from them. When it comes to computers I have become pretty monogamous because of my overall good experience with Dell. Their products are mostly built rock solid, contain the best components available, and perform well. Dell's customer service and tech support in most instances have been very satisfactory. Cons? Prices are usually not on the low side."

"All I can say is wow, Dell has fallen really far in my opinion. This all begins with me wanting to purchase a computer that was capable of running a high end engineering solid modeling program (Solidworks). I was looking at the slim desktop inspiron 530s and specifically asked if the graphics card could be removed and upgraded. They said yes and they mentioned nothing else. It is a PCI e x16 graphics slot on the 530s, so like a normal person I figured a PCI e x16 would fit in that slot. I went ahead with the purchase of the computer. Once I get the computer here I open it up to find out the graphics card it not only too wide, but too large in every dimension. It fits the input, but won't fit in the computer. It turns out I need some miniature version of a PCI-e card if I want to upgrade.

Now there's no question, the computer has to be returned. So I send an email describing the situation and how I asked ahead of time if this could be upgraded. Of course Dell wants me to call them so they can get maximum frustration. It takes me 15 minutes just to get to the menu where I can talk to somebody about my order. Then I explain the problem and he supposedly sends me to a tech guy. But he actually hung the phone up on me. I call back and immediately say I need returns. Then the guy actually sits there and argues with me about whether my graphics card or the card he recommended is better. Are you kidding me? He says I can upgrade the card, but I know from experience there are only a few cards in existence of that size that fit in the computer. After which I ask for a refund and I'm told promptly that I'll be charged a restocking fee of 15% for something that Dell screwed up. Something that I specifically asked about before the computer came. I had to call another two times before I got them to give me a shipping label so I wouldn't have to pay for shipping. I'd rather pay more for a computer elsewhere than ever by another Dell product. Back in the day (about 8-10 years ago) there were only a couple of companies that let you customize computers. (Gateway and Dell) Dell was smaller then and probably had better quality control as well as people you could understand. Now they are this enormous corporation that's only concerned with taking your money whether you get satisfaction or not. There was no effort given to keep me as a customer and I won't be back. Goodbye Dell. Oh and yeah, I bought a Compaq.

Update 11/28/2008:
After a two week wait, Dell proceeded to refund my money. This is now six weeks after the original purchase. But instead of charging their 15% restocking fee, they've now charged 26% for who knows what. I don't think I've ever had such a horrendous, long and completely erroneous return before with a company. I'm now considering suing them for wrongful charges. I wouldn't buy another thing from Dell if a gun were held to my head. I hope your company goes into bankruptcy Dell. One thing's for sure, you won't get bailed out. "

"This is my first review, in regards to my first order from DELL and my LAST.

Do order from this company if you want ineffectual order tracking, delayed shipping, and customer dissatisfaction.

I placed an order on 23 Oct 2008, and have yet to have the product arrive. As opposed to ordering 11 separate orders from NewEgg the same day, and all arriving on time if not earlier then expected.

To date almost 1 month later I am still waiting on a DELL Monitor. Yes, 1 monitor, that for some reason had an order status of “in production” for two weeks. I think they just placed the shipped status so I can’t cancel my order.

Do not go to DELL unless you don’t mind waiting extended periods of time. You have no way to check to see if your order actually shipped, or is actually sitting in the back of a DELL truck waiting to be filled with orders so they can ship everything at once to save money on gas, which still translates to DELL as being shipped.

NewEgg, for anything computer related, they have fast shipping and a reliable return policy. I even ordered a few electronics from NewEgg a week later then when I placed my order from DELL, and they all arrived before my DELL monitor which is supposed to be “shipped” status. DELL must be using sailboats.
"

"I truly hate shopping with Dell Online. This is the 2nd order I've placed with Dell that I've had an extreme amount of displeasure with. The first was frustrating, but I dismissed it. I ordered a laptop and because my shipping address was different from my mailing address, they put the order on hold and left a voicemail for me. I called them back and couldn't communicate with the customer service agent, became frustrated and demanded that my order be canceled, which they wouldn't do...though after time, the order expired and was canceled by Dell.

This most recent order was for a Christmas gift for my big brother (a digital camera). I paid with my debit card (had sufficient funds) and had the order shipped to the same as my billing address (my folks' house). It has been several weeks and still no sign of the camera, so I logged onto Dell's website to see what the problem was, only to find that my ordered has been canceled. I e-mailed Customer Service and was told that my account had a "hold" on it and that the CS agent couldn't help me.

I will never do business with Dell again."

"My order was cancelled was ultimately cancelled by Dell due to the Federal Mail Order Rule which states that if a retailer cannot fulfill the order within a certain period of time, 30 days I think. My Inspiron 13 Notebook was scheduled to ship on the 2nd of November, and then rescheduled for the 12th and then rescheduled again for the 18th...Today on the 13th I received an email saying they'd be unable to place my order and that it was cancelled. This is ridiculous....I placed this order on October 22, 2008, why wait 3 weeks until you tell me it cannot be fulfilled. At this point I just want confirmation that my order was cancelled so I can look into purchasing a new laptop from a reputable retailer.
After my experience with Dell Billing department from my first laptop in 2004 and now this, I think I will stay away from them for a while, especially the computers that you can customize, you may not receive it for days, weeks or in my case, ever….
I also want to add that customer service is extremely difficult due to annoying voice recognition menus and service representatives that in the end “Cannot do anything for you”….
Don’t get me wrong they have at times some amazing deals…but in the end is it really worth it……I’m definitely leaning toward no at this point.
Thanks
Jason Persaud
"

"Well, I have made during last 6 months 3 orders with Dell and can not say anything bad about the service. I am completely satisfied. First time I ordered Vostro 1000 laptop and it was sent in several days and arrived promptly. Without any problems! Second time I ordered Inspiron, but placed the order rather late (I had to go for travel outside the USA) and according to the delivery time laptop should have come too late. I called the customer support of DEll and explained the situation, the guy on the phone promised me to change the method of delivery from 3-5 days to overnight just for free and the laptop arrived before my travel. It was really perfect service! Third time I made an order in the middle of October - no problems, arrived earlier than it was said without any delays. All was done on the highest level. So I was completely satisfied all three time when I made my orders with Dell."

"I rarely post reviews here, however i decided to do one for Dell because there are just too many bad reviews for this company. I ordered a cannon SLR XS EOS camera on halloween the 31st, got a nice 70 dollar discount too. On the following Monday, I got a email saying the order was delayed until Nov 10th. However, later that morning i got a call from Dell warehouse shipping asking to confirm my address. I recieved my package today, Nov 4th. So all in all, it only took dell 1 business day to package and deliver my order. The only minor problem is that the camera looks to be opened before. Everything looks new and untouched, however there was no seal or tape on the box. everything was not sealed at all. However, this is just minor. Overall fast shipping and great price."

"What can i say... the king of computers! First off let me start by saying I purhcase computers for work and have been doing so for 5 years now. I've purchased from tiger, hp, gateway, dell, apple, newegg, alienware and Dell TRUMPS them all.
Luckily they give me great liberty when purchasing computers, and sometimes they are special requests (mac or alienware). Of all the vendors, I've purchased over two dozen computers from dell, the others only a handful. From experience both ordering and supporting them, Dell have all the bases covered.
gateway and HP have good sites to purchase from and reasonable products, they just have horrible tech support. it's not that i don't know computers, it's they don't comprehend what I'm telling them! tiger has great prices, but lack long lasting quality products. Apple is a whole other beast i won't get into.
Dell, all in all, has the most even package, great prices, good support, long lasting quality, and sleek designs. :-)

I know they're reviews may not be astonding, no one's perfect. But compared to other vendors, I would choose Dell over all of them any day of the year. "