"Placed order for an XFX 7900 GTX on 3/28/06, as a birthday present. A few days later estimated ship date changed to 4/12/06, on 4/12/06 estimated ship date changed to 4/25/06.

Dell is the worst place to buy anything online if your expecting to get it on time, they charge taxes + take over a month to ship a video card everyone else can ship within a week.

Will have a hard time placing another order here."

"This is the worst company I have dealt with. After 3 hours on the phone being shifted from department to department I am told my orders were cancelled since I purchased too many of an item. I purchased 5 graphics cards for my company and was then told I am a reseller and my account suspended. There is no way to fix this and everytime you ask someone at dell the long wait plus the aggrevation is not worth the time to figure out what can be done to fix things. I hate dell. No more purchases from them for me."

"Ordered a XFX 7900GT card on 3/29/06 initial ship date was 4/12/06. Initial website indication was 1-2 weeks shipping time. No notification of additional delay, no card on 4/12/06-- checked the status, Now the ship date is 7/18/06. What gives?? This puts this ship date for the graphics card nearly 4 months from order date. That is bad business, selling product that cannot be delivered in a timely fashion. I have been a big dell supporter but this really taints my view of this corporation now!"

"Ordered on 3/28/06, est ship 4/12/06, then without even emailing or calling, changed ship date to 4/25/2006. A whole month to wait on a video card, how stupid is that. Selling stuff you don't have in stock is low down dirty, and no respect for their customers."

"I bought two Fuji camera finepix 700 from Dell. It was a terrfic deal. It was incredibly cheap. Dell was very nice to honor the contract. I am very happy.

Over the years, I ordered several items from Dell. I must say every time things worked out pretty well. I am surprised the score of Dell in this place is this low. I don't know if I am very lucky or what. If you ask me, Dell seems to be a very good place to shop. "

"Dell Home, despite it's popular brand name, is an absolutely awful online seller. My order was delayed several times and did not leave the warehouse for 3 weeks! Every week was another email to warn me of an "unexpected delay." Horrible customer service. I will never make a purchase from Dell again."

"I ordered an Inspiron E1505 with a lot of upgrades. I received several emails updating me on the status of my order and shipment. Their order-status online is very helpful, but I feel like the delay between order and build was too long. However, I have no experience of buying other computers from Dell, so I can't complain. I've also chatted with Dell on many occasions (extremely recommended over calling) and my problems were solved promptly. Highly recommended company."

"I ordered a CD RW drive and floppy drive for my Inspiron 8500. I told the guy who took the order no less than 5 times to not send it to the first address on the account because I hadn't lived there in 2 years. They still did. It took me about 6 hours of phone work to get them to reship the darn stuff. I still dont have the CD Rom drive, though they say they'll ship it today.

They're reps are not easy to understand and I dont hear well so it makes talking to them frustrating.

I wont be buying any more computers from Dell. I may have to buy a few more peripherals from them to keep this machine running. I certainly hope not though."

"Ordered Tripp-Lite Smart Pro LCD 1000va UPS from Dell on 3/31. Received e-mail within 10 minutes advising me that my order was being processed. Received another e-mail advising me that my order had been shipped (all within a 4 hour period} My order was shipped on Friday 3/31 and received on Monday 4/3. Outstanding service."

"Buyer Beware of Dell Financial incompetence and refusal to resolve issues related to their incompetence. They misappropriated our payments and then refused to correct it but preferred to hassle us by turning us in to collection when we had made the regular payments."

"BIG FREAKING SIGH... This has been an ordeal. This story starts with the terrible treatment and bad experiences by Ritz Camera (see my review of them) who sell stuff as though in stock though they don't even stock items, they go through another reseller, so I was told! I had to fight hard to get my money back.

Now Dell: I couldn't find any other dealers that would take a split payment, I don't have a very good income and I needed to use the $50 visa gift card I recently got before it went out of date. Well, the USA based Dell rep was super compassionate when I told him of my ordeal with Ritz Camera, and he got me a great discount on the logitech g15 keyboard, but guess what?

It "arrived today", uh, then again, NO, IT DIDN'T! What arrived was a box of some crappy, obviously repacked/used/whatever el cheapo 2.1 speakers, ones worth about $25 online, if new, in a MANUFACTURER'S FLIMSLY BOX, no other packaging, and the box was freaking OPENED/seal had been opened. WTH?

Now, in favor of Dell, they HAVE treated me well in the past, and when I called to complain, after waiting on hold for 1/2 an hour, I *did* get a caring, USA based CSR. He has assured me that they will fix it, but he refused to do anything for my trouble, and, further, told me I have to wait until they get one for me!!! Jeez! There is a time limit on that gift card, so they won't be able to refund it after a certain time period.

Someone at Dell is playing games, or they are knowingly sending wrong, used items hoping people will keep them and not complain.

If I didn't need to do business with them I wouldn't have. I wish there was a better way to find companies that do split billing on order (I don't have wheels so I cannot drive to the stores one hour from here, anyways).

I will report the outcome of this if there is a way, I sure hope that they fix this fast.

UPDATE: Well, Dell has been courteous of voice, at least, HOWEVER: Instead of me getting a keyboard which is IN STOCK from their warehouse, for some IDIOTIC reason, on orders like this where they mess up, they order the product from a different location, and it isn't in stock, so they are waiting on the manufacturer to ship. JEEZE already! That is ABUSE of a customer, to not let them have one in stock when you can do it, AND you have messed up. The freaking LEAST they could have done was give me a coupon or something as an apology.

I will update as time continues.

UPDATE 2:

Well, I am happily typing on the keyboard. They never emailed me about the status of the replacement, but while I was working around the house outside, DHL pulled up. THIS TIME the package was packaged properly. But there was no information, just a packing slip. They had assured me that info would come on how to return the other stuff, but it didn't. Clearly Dell has some big company problems.

I guess I will wait to see what I am supposed to do, they told me no need to contact them again, that they would do it, so...

All I can say is: Dell isn't the "worst" out there, but they certainly don't come anywhere close to Monarch, Newegg, FrozenCPU, etc.

Oh, BTW, this IS a cool keyboard.

Next update: Well, I STILL haven't hear from Dell, I have the keyboard, but I guess they want to give away stuff too?"

"1. Computers don't come with a system restore CD anymore. Instead you get a piece of cardboard telling you to contact customer support.

2. Customer support is in India. Took me half an hour just to change my address over the phone. Told her I wanted a system restore CD. She thought I said the CD DRIVE was missing. Almost funny...

3. They won't send me the system restore CD that should have come with the computer in the first place, because my warranty has expired.

Here is the email where they tell me to either buy an extended warranty or go to hell:
--------------------
Please understand that Dell Systems do not ship with the restore CDs and the
same can be shipped only on request within the warranty period. I hope that you
will assist us in resolving your issue with the Dell system by purchasing ex
warranties by calling 1-***-***-****.

Respectfully,
Suchitra Practoor
AHYD020
Case Manager
ABU Customer Care
Dell, Inc
"

"Purchased a 2001FP LCD computer monitor from Dell's website. As soon as I connected it, it was obvious it was defective. Bright light shining from the edges and especially the corners and left side of the screen. Bright "X" pattern across the entire screen.
Dell's customer service was terrible, it took two hours to get a person on the phone, email and "Chat" via the Dell website got no response at all. Now I have to worry about being charged a "restocking fee" even though Dell will probably sell this piece of junk to another unsuspecting buyer.
Today I have been informed by Dell that even though I only had the monitor for one day, I would only be allowed to exchange it for a REFURBISHED unit. 21 day "Total Satisfaction Return Policy", three year warranty? Totally meaningless, just ways to get your money. "

"I've recently bought a digital camera, CANON PRO1, but it has a fatal bug on the lenses. I've to refund it. "

"I bought the dell 2405FPW 24 inch. monitor about a month ago and love it. I paid $799.00 for it on sale and can honestly say that it is by far the best monitor for the money if your looking for a large monitor. The support for Dell is not the greatest mainly due to the broken English (India) support but all in all Dell is still best bang for the buck in my opinion."