"I ordered this printer about a week ago and its not anywhere near ready to ship out yet. I would expect a faster process from this popular company. I ordered from Dell several times now and they always take over a week to ship out your orders, whether its a digital camera or a printer."
"Extremely unpleasant experience:
- long waiting times
- untrustworthy representatives (said they'll call back after finding out the necessary info and never did so; e.g. a girl, Nima, or something like that)
- orders cancelled without any explanation
- I had to order several times the same part (order numbers: 965678320, 968234311)
- the order didn't come til this day!"
"Warning!
Dell is worse than dealing with a thrid world government.
Dell is worse than dealing with an insurance company.
Dell is worse than dealing with the Army.
Over 6 years, and many purchases, I have found that Dell is consistently the most horrible customer service and tech support experience in the mainstream tech industry!
Dell gets everything wrong and tortures you with:
-tech support that is excruciating
-employees who can not speak english well enough to be helpful
-long wait times
-inefficient or non functioning email and chat systems
-frequent phone disconnects after long wait times
-constant passing the buck between department
-a history of making a mistake on an issue whenever possible
- if you persevere, and get to speak to enough upper management employees they will eventually do the right thing...but its not worth ordeal."
"Based on PC Mag and other ratings of Dell over the years, I thought I was buying from a technically savvy company. No so. I purchased a new Dimension 4600. It arrived late 9/20/04, and I sent it back on 9/22/04. Here's why.
The OS in this system was WinXP-SP1a. I started setting it up the morning of 9/21, and for two hours, all software installed perfectly, and I transferred my working files from the old computer. Then happened to see a banner on Dell's Web site about downloading the latest update for XP... SP2. So I did. Major mistake.
First thing I noticed is that I could no longer connect to the Internet. Called Dell tech support (TS). While on hold, messages streamed thru the phone about downloading SP2. When I finally got a live (Indian) rep and told him what happened, guess what he said? "We do not recommend installing SP2; it's an untested program with which we've had a lot of problems!" So the first letdown is the UNBELIEVABLE disconnect between Dell's Web site and phone messages on the TS line, and what Dell TS says. He told me that I should use the WinXP disc that came with the PC to reinstall XP-SP1a. I am NOT a computer novice, and protested that I had never seen the install of an OLDER version of an OS over a newer version work. The new version invariably alters or replaces files that wind up being incompatible with the older version. But he insisted it would be OK, so I did.
Another big mistake. Now my e-mail was totally screwed up; identity properties were blank; mail from the main identity were in the secondary identity, and that identities mail was nowhere to be found. Could not send or receive e-mail. Called TS again. This time the rep confirmed that you cannot install 1a over 2, and that I would now have to delete the partition and reinstall everything. So I did. WinXP installed fine. Then came the drivers. You have to install them from your "ResourcesCD", which is supposed to contain the drivers for your PC. First driver, OK. Second driver, OK. Got to the video driver, and got the error message "32-bit module has encountered an error..." and it wouldn't install, despite rebooting and trying a second time. Mind you, this is a CLEAN hard drive on which nothing existed but WinXP-1a. At that point, I disconnected everything, put the computer back in the box with all accessories, and told UPS to pick it up.
It's too bad. The machine was compact and quiet. But it obviously had a driver disc that was not the right one for the machine, and it was backed by incompetent TS. Immediately after sending it back, I ordered a computer from Puget Custom Computers, which cost 50% more, but with which I'm extremely happy.
I am unlikely to ever buy again from Dell. What is even more amazing is that I have not had an e-mail or phone call from Dell asking me why I returned the computer, a further indication to me that they don't give a damn."
"Ordered a new Inspiron laptop from them. When the laptop came in, the lcd screen was not flat against the frame allowing light to leak through, the speakers crackled when trying to listen to music, at times the stick mouse won't work, and the system freezes up every now and then on the boot screen. I called dell about this issue and they first told me that they are unable to replace my 5 day old defective laptop because its now not being manufactured. I asked them what they could do about it and all they said they could do is offer a refund.
I had a coupon attached to my order and they are not going to reimburse me for my coupon. After complaining to a manager about this problem, I was able to get they to send me a new laptop, but a day later i get another call saying that a replacemnt for my laptop would be too costly for them and that I would have to pay more to get a replacement. I then get transfered to two different departments and still don't have my issure resolved.
This is my first and LAST time bying from dell. Worst company EVER!!!"
"Bought the dell powerconnect 2608 8port gigabit switch. Received it a little while later. Found it to have one bad port. On October 26, 2004 I called dell, the only way they would RMA it, would be to send that one back for a refund and order a new one. UPS was out at my house the 28th to pick it up. Just received a automated call today (November 2, 2004) that the new one wouldn't be shipped until Nov. 26th!! Worst RMA ever!"
"I just bought a loaded Dimension 8400 desktop at a bargain price (30% off). The system arrived within a week of purchase and appears to be running perfectly, and everything I ordered was included all in the one shipment. I have not needed to call Dell for any reason regarding this pc.
I am a long time Dell purchaser and have generally had good experiences with them, but this may be my cleanest and most satisfying purchase yet since the price I got was truly great for the equipment I received."
"DELL product has the best quality/price ratio. I love it. I bought 2 laptops and one desktop. So far I never got any problem. Service is a little shabby. The phone line is usually busy. Maybe just because they sold too many systems."
"I purchased the delux at home warranty w/notebook but still have to endure phonetree from h*ll and long hold time to notify them and spend countless hours with ESL knownothings. They finally just sent replacement for failed NB HD with NO instruction and it was a refurb! I had to fight phonetree from h*ll again and this was 2nd problem in less than a year. If you MUST buy Dell, don't waist money on warranty."
"I loved my Axim X3 until it died 2 weeks ago and I started to try and get service. Dell is still jerking me around about "processing the request" and has yet to send me any info on how to get it replaced. I'm extremely disappointed and won't be buying from Dell again after this experience. They are probably great as long as you don't have a service issue but once you do your life is hell. It was definitely not worth the $50 or so I saved initially. Very dissatisfied."
"ordered it,Inspiron 8500, 2 ghz, 512ram, nvidia 64mg vid card,CDRW/DVD combo, took a weeks vacation to transfer my files, 2 days after I recieved the laptop the ac adapter died. Called tech support told them I needed it by wensday the following week due to being a over the road truck driver. Wensday came no ac adapter. I called again and they said it was shipped I informned them I wanted to return it, the said they would mail me the labels to send it back. Labels never came, called them again, it was more than a month before I got tired of fighting with them and said if they sent me 2 ac adapters I'd keep the laptop, they were there in 2 days. Since the first problem they have replaced the motherboard twice,once for a sound issue and the second for a pcmia slot issue, and 3 more ac adapters. Then I thought the battery went, took me calling 3 times to find out each time the order was cancelled and they never notified me. 1.5 months later I get a new battery, it still isnt charging, I call again, they say its the ac adapter, they send a new one, still doesnt charge, after they trouble shot it a third time they say its the motherboard AGAIN. they say since its the 3rd mother board they will send me a replacement system equal to or better than the original. The original was a Inspiron 8500, 2 ghz, 512ram, nvidia 64mg vid card,CDRW/DVD combo, they send me a 8600, 1500mhz, some bs 64 mg 5200 video card, 512 ram,a 3.5 drive(LIKE ANYONE USES THEM) and a combo drive, and heres the kicker, I get a blue screen of death(fatal Stop error Message) msg 20 min after turning it on right out of the box before I installed anything. I call again and they want to troubleshoot the replacement system. I informned them I wasnt keeping that system because it was not equal to or better than the original system and the tech tells me she cant handle that a manager would have to call me on a saturday night. I wait for an hour after the time, they never call I got online to fix it, I get disconnected, I send an email they never returned it. I sent the replacement laptop back to them, they never called to question it or anything, I still have the same problem 3 months after it first started..NEVER BUY A DELL"
"Got the computer on Monday, video card broke the following Monday. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. Two weeks later, still waiting for the new part.
Update: Finally got the part and the computer works fine... after several more hours of waiting for customer service. Never again will I waste my time with Dell."
"Ordered a Laptop from Dell, Got a fair price and fair preformance. I am statisfied with my laptop.
The screen failed on it, and it was replaced under warranty without problems. Time to have my unit fixed was less than 3 days including ALL shipping from the time of first contact with DELL support."
"Ordered A Dell Latitude 100L series. After One Month the motherboard died."
"CUSTOMER SERVICE IS REALLY INFERIOR! Stay away from Dell until they improve their customer service!"