"Placed order for EIZO NANAO FlexScan L465 16-inch LCD Monitor on Jan 15th, 2004. After submitting payment info, confirmtation email came to me confirming my order and an estimated ship date of Jan 27th, 2004.

Fast forward to Jan 27th, 2004: My order status has now mysteriously changed to "Your item(s) has been cancelled upon your request."

I DID NOT REQUST OR AUTHORIZE THE CANCELATION OF THIS ORDER.

This is clearly extremely poor service bordering on FRAUD and I'll never ever use DELL again."

"I have had to call trch support 6 times in the past 12 months, I also have had to do my own repairs, and Dell refuses to send a tech to do the repairs, I also paid $230. extra for next bus day service agreement"

"This was my first Dell purchase and it went much more smoothly than I expected. I ordered a desktop for my mother for X-mas on Dec. 14 online. It was delivered on the 22nd! I have a wonderful customer support since then, helping her get it set up and running. I didn't even get passed around and had my questions answered by the first support person I spoke with. I would definitely buy again."

"I was surprised to see this low rating of Dell, a company I've previously had good experience with, until I ran into recent high attitude of customer and order disrespect that ruined it all.

Dell.com cannot deliver legit (Peripherals) orders placed on their website or with their sales reps for more than 73, 63, and 47 days, respectively. Customer service & sales representatives, although trying to be helpful, are incompetent and provide continuously incorrect information. All estimated delivery times have been wrong by weeks.
In the contrary to Dell's policy of notifying about a delay and providing with a revised estimated ship date, I had none of these from Nov 12, 2003 (when the first delay occurred) to date, Jan 21, 2004.

In fact, I got 3 orders canceled without my consent, or even knowledge.


From End of Nov, 2003 till Jan 19, 2004, my attempts to talk to a manager about the problems occurring with these orders have been repeatedly denied, or diverted by given wrong #, transferred to a general sales/cust service #, or at best, given an ext. #, 47530, where no one picks the phone, or calls back after my messages.

The original order was placed on 11/8/2003, order # 527719xxx, estimated ship date: "on or before 11/12/2003".
Dell would have been unable to ship out the original order any time in the following 2 months or more, Dell CSR information upon my inquiry ~ 11/18/2003.
On 11/18, 2003, that order was replaced by order # 537954xxx. ESD: 'on or before 11/21/2003".
By logging into my online Dell account, ~ Dec 4, 2004 I discovered the order # 537954xxx was canceled, for "no reason" the best a CSR could elaborate.
On 12/4/2003, a third order, # 559770xxx, was reinstated/placed. ESD: on or before 12/19/2003.

"award winning" Cust. Service Reps excerpts regarding those orders:
"I can promise you, this order will not be canceled": German CSR on ~ Nov 24, 2003, about order # 2 that got canceled in the following 7-10 days.
"You'll have it delivered" on:
1) Nov 21, 2003: sales rep, about order # 2
2) Dec 19, 2003: CSR Ella, about order # 3;
3) in a week: date: Nov 22, 3003 (order # 2);
4) in a week: date: Dec 27, 2003 (order # 3): case # 056402896, CSR: Judy.
"I'll expedite your order so Sony ships it out quickest":
1) date: Dec 30, 2003; Mike (?), order # 3
2) Jan 19, 2004, Nara, dell online chat, order # 3. (Order discovered canceled on Jan 21, 04.)
"Dell respects and delivers all orders" ~Dec 27, 2003.
Manager (finally): David: Jan 21, 2004: "We no longer carry this monitor."
(still available for order 1st week in Jan)
"We cannot offer you a substitute, because the closest model is $100 more". (actually rather $70)
"I don't know why Dell reps had given you incorrect information" for these months.
"That is all dell can do."

Summary:
Company collects orders/customer information/ credit card #s but does not ship out products. CSR & sales reps provide incorrect, at best, deceiving at worst, information regarding: 1) order status, 2) estimated shipping, and 3) contact info of management. Company is not willing to fulfill legit orders placed with their sales reps, or on thier web site.
"

"Bought an Inspiron 600m laptop computer. Came quicker than was listed on thier tracking system listed. So far everything about the laptop is great and in good working condition."

"I would like to start off by saying I have owned many machines myself and while the previous review praises the Dell corporation like it is god I do not, now now don't get me wrong this is not a review to bash Dell they are good machines no doubt but the previous review on Dell sounds to much like someone from their own company wrote it to make other reviews seem like idiots wrote their reviews where as most of them are not idiots but average computer users who's computer's crashed or hard drives failed and unlike those of us who understand what is happening and can troubleshoot and fix the problems ourselves have to call tech support where they are already angry about the problem occuring only to have tech support answered by a person with a middle eastern or asian accent which for some people is hard to understand so they get even angrier demanding U.S. tech support or someone who speaks english without a strong accent which is where even more problems occur So please do not infer in your review that everyone else on this page who vent their anger in their reviews as idiots who do not know anything about computers most of them are either tech savvy people as you refered yourself as or average users such as my family members who turn on the computer and surf the internet or use it to check email and do not use it for much more than that also in your review you state that everyone writing these reviews or complaining about service etc. etc. has broken their own machines you fail to realize that some who have expressed their dissapointment in DELL have written these reviews because their computers or peripherals were delivered late or were damaged or something came defective and they got the run around by dell's tech support which I have had many times happen to myself this is what also makes people very angry and they are not just whining because the represenitive on the other line told them they would have to wait for a part to be sent out to them or a box so they could have the computer repaired they are genuinely angry because they were either given an attitude and blamed for some mistake or told it wasn't under warranty or some other very bad excuse so they don't have to repair it or replace it so to end this rant about the previous statement Dell is a good company for certain things customer support may not be perfect but no computer companies is and as you refer dell is the best bang for your buck I don't agree with you but dell does have good computers but for specialties such as gaming etc. I wouldn't reccomend them because of limited options and apparently poor service and support
"

"Dell makes a good machine compared to other large computer manufacturers. I am a faily tech savvy person, and build my own machines, but have owned everything from Compaq, HP, eMachines, Alienware, Dell, Sony, etc, and Dell seems to be the company that has the best machine for the buck. The only issue I ever had with my machine, was a piece of the RAM died. I called up tech support, and they were very fast to help me out. They then sent me to what was called dispatch management where the tech was very nice, and ended up dispatching a motherboard, cpu, power supply, ram, video card and modem just to be sure the onsite guy that came out would not run into furher issues and make me wait longer to order/ship parts. When I ordered it the shipping was fast, and free and came from next day via Airborne Express. I would recommend Dell to anyone.

About tech support. Now, they do have a couple of large facilities accross the globe such as Malaysia, Bangladore, and India. To me, this is very understandable for a GLOBAL company to have support in GLOBAL locations. I once spoke with someone from the Dell Trigger team that calls back on eSurvey's, and he was apt to tell me that this is the reason you get India is b/c it was a global company, and instead of making customers wait 2+ hours in the America queue, they ship it around the world depending on who is not the busiest. I have talked to the India tech support, and every one I have talked to have been college graduates, and have known how to fix my issue the first time, and to get me off the line as soon as possible like I wanted. Another issue the Trigger individual spoke with me about was long hold times. As he says, people call in wanting to know little things like which mouse button to use, and will call in 15-20 times just to very each person was telling them the right thing. He said it is to the point where Dell is teaching each individual that calls in everything they need to know about computers that each tech has spent years learning about. As he says, the only way they are going to cut out the India tech support would be charge for tech support so hypochondriac individuals will stock calling. Lastly as far as tech support/customer care goes, Dell is like any company that has phone tech support. I have worked on the phones as well, and I know that they cannot keep help. I am sure they treat their technicians right, but would you want to stay on the phone while someone is calling and cursing you out because they made a mistake on their own machine and have an ego trip with no one else to blame?

Next, as far as the software goes. The software is not "preloaded spyware" as people on here keep on speaking of. Dell installs a couple of things on their machines. For one, they use 100% non-modified OEM version of Windows. Secondly, they install all the drivers you need. Thirdly, they install their help and support tools to keep you from calling to want to know where the "Q" key is on the keyboard. And last but not least, they install some programs on the machine that are trials that YOU customize when you purchase the machine. "WELL WHY DO I HAVE TO INSTALL EVERY DISK WHEN I HAVE TO REINSTALL THE OPERATING SYSTEM???". EVERY Dell computer is a custom computer. EVERY Dell computer has different software configurations. It is 100% IMPOSSIBLE to create a restore disk that does it all for you with each computer being different. Take it like it is. You have to install the OS, the drivers, and the applicaitions YOU want. Someone else does it for you from the factory, so just deal with it.

From my experience, and the experience of others I know that are not big winers about everything in the WORLD that cannot be satisfied, Dell is the best bang for your buck. I don't think I would buy another type of manufactured system. They use above standard hardware that is upgradeable, they use unmonidified software, they have great shipping/lead times, and whether you like the accent on the phone or not, the people do help you.

If you would stop cursing out the people on the phone due to you breaking your computer, then they could hold more US employees. By the way, a manager of a large corporation like Dell is a PEOPLE MANAGER, not a tech savvy person."

"Quick turnaround, excelent price. Will definately recommend to friends and family.

7/15/2005
ordered some desktops for the kids. Great price, and I wasn't concerned about speed, so when they had to delay shipping for a week, it was no big deal.
I had ordered some wireless cards, but they were the wrong ones, so I figured I would get to see how Dell handles reurns. But I didn't. They credited my account immediatly and told me to keep the cards. I guess it's just not worth dealing with $50 of merchandise."

"Service diverts to Malaysia which presents language problems."

"I'm extremely disappointed, like almost every other post, about Dell's now-horrific customer "service." My laptop ordering experience was fabulous - U.S.-based sales representative Greg Giangrande was extremely helpful, and was very straightforward with me and gave me the best deal he said he could. I tried to bring the price down some more but he wouldn't have it. That's ok. That's business. Then the nightmare started. I told Greg 5 times I needed the computer shipped to my school address, not my billing address, yet, the package was shipped to the billing address anyway. I had to drive 100 miles on 3 different occassions to try and retrieve my laptop but I could not get it because it stayed on the UPS truck until closing time. After some problems with getting UPS to just keep it in the office, I managed to pick it up. I called Dell, and like everyone else, was forwarded to India for customer "care." I wanted some compensation for the madness that had been caused. After Carlos hung up on me, Rose told me she'd refund the shipping and give me a nylon carrying case and that I should call the next day to get the order number. I call the next day, and Ray (India) and Jose (Central America?) both hung up on me. I finally spoke to John (who knows where?) who couldn't spell R-I-C-E, but told me that my shipping would be refunded in 3-4 weeks, but that no carrying case order was present.
I had been lied to.
Frustrated because his english consisted of nothing more than the script on his screen, I asked to be transferred to a customer care rep in the United States. That seemed to work. Whether Ella was in the U.S. or not, and she confirmed that no case order was there and placed one for me- and gave me an order number. Finally - that wasted about 4 hours on the phone.

UPDATE - Product slated to ship 1/26/04. Checked at 4 PM, order still ok. Checked again at 6 PM, after Dell customer service closed for the weekend - Cancelled. This is very disturbing. Dell has many characteristics of the sleaziest online business companies - cancelling orders without reason, hanging up on customers, providing rude service, and the list goes on. it's interesting that their sales department is very very courteous, but they don't care at all about service past the sale. I guess that's big business. At the very least, Dell computers are pretty well made, so they don't require support all the time. That's good since Dell has forgotten what customer service really means. Be wary of being connected to offshore - asked to get transferred back to the United States."

"This machine was a lemon. It crashed sporadically. Dell support was basically useless and kept asking us to try this and that to no avail. We are a bussiness we can't afford 2 weeks to get a computer working. We shipped it back to our expense. Then they kept calling us trying to sell us more stuff. Support used to be really good a couple of years ago. Now it is crap. I probably won't buy a dell ever again. Recently a friend of mine got one and he wanted to put another drive he has in it. But the mounting brackets are custom. Support said he can't get a bracked unless he buys the device from dell! This is ridiculous."

"Horrible technichal support with hold times that have, on multiple occasions, exceeded 30 minutes in order to speak to an indian citizen reading a script.

Bad hardware. In six months I have seen my machine replaced twice, as well as two power adaptors and a motherboard replacement. Without exception, all these replacements have stemmed from the same issue."

"Dell to busy for the home user? I recently purchased a Dell 8300 as a Christmas gift. This was my third Dell PC purchase in the past four years. After the initial set-up, the system went to the “blue screen of death”. After a reboot, it worked for a short period but was unstable. Soon, it just stopped working (would not load Windows XP). I attempted to contact Dell by phone, but could not wait forever on hold. After a second attempt, I eventually connected with a Customer Service Rep. Unfortunately, for some unknown reason, he could not authorize an exchange for a new 8300, so I was transferred back into the queue. After aging a while, I decided to try the email route. I started with Tech support, in the hope that they could authorize an exchange (my assumption was a faster response). Almost two days later, they redirected me Customer Service. I emailed Customer Service, and got a response from Tech Support, saying they were sorry, but I need to email Customer Support! (Yes, I did send it to Customer Support). Next I tried the web route, hoping that the form on the web site may work better than email. After four attempts, the form finally worked, and I received an automated reply indicating that they were experiencing a high volume of email and would get back to me in the next few days! I had lost my appetite for an exchange, and shipped it back for a return. Just purchased a new ABS Ultimate M5. Great customer experience, I am looking forward to a long relationship! Dell seems to have lost interest in the consumer market."

"I ordered $5000 worth of monitors and it took 11 calls to customer service to get them to re-ship them to the RIGHT place. I kept calling to give them the correct address and each day I would see that they haven't done anything about it. They tell you to hold and say they just talked to UPS but its BS. Every day I had to read them the right address all over again. They won't even let you talk to a supervisor. They have outsourced their customer support and they hardly speak english. They do not understand how things work in the country and are of no help if you have a problem. Stay away from DELL!"

"i ordered a plextor px-708a. the retail box was smashed. there was no rebate form. after 10 minutes i got a human on the line who claimed that the $30 rebate never existed. i then found the rebate on their site myself via a link from techbargains. "