"Customer service is terrible. They have outsourced the department to India, so good luck getting a clear English speaker. The reps are hard to understand and they never understand your problems. Very ineffectual. I ended up cancelling my order within a day because of their incompetance. If you do call them with a problem, prepare to hear "that is not our decision"....many times."

"I ordered a new modem for my system. I was not only given the wrong price but was sent the wrong item. It took me 90 min to straighten it out with the bad customer service at dell. No one speaks english!!!!! They kept switching me from one department to another because no one could understand what I was talking about. Bad bad bad customer service and it's getting worse."

"The worst customer service outside of Microsoft. I left 5 messages for customer service to return my call within a 2 week period and not one of them returned it. I sent back 4 desktop computers and disputed my credit card charge for $4000.00. I will not do business with Dell again and would not recommend them for their poor customer service."

"I purchased a new printer from Dell that was inoperative. Dell customer support told me it was my computer not the printer. I purchased a new computer, a HP computer, and I still had the same problem. At this point I was 1 week past the 30 returm policy. After speaking to several customer care reps and a supervisor I was allowed the privladge to return the defective product. Now it became interesting. I get calls now almost daily fron Dell collections, an India based call center. They tell me I need to strighten things out with Dell Customer care and Dell customer care tells me that I need to strighten things out with Dell Financial. Today after speaking to Dell financial , again I am told that they have no information on the account and they reported to the credit buro that I am 90 days late. I have now contacted my states consumer protection agecies and WABC, WCBS, WNBC in reference to this matter. Dell is very poor on customer service. They care about the sell and that is it."

"I have just received my first bill in the mail after buying a laptop from Dell nearly 4 months ago. When I was contacted by customer service after a month, I immediately asked them to change my billing address to the same as where the laptop and my rebate check were mailed to (I don't know why they were different to begin with).

I made a payment a couple weeks ago over the phone, only to get slammed with a $10 phone payment fee. I had originally thought I was on the "No payments until June 2004" since I had not received a bill ... only to find out I had accumulated late fees and overlimit charges because the bill was being mailed to the wrong address. I showed my faith in Dell by making a payment of $103 over the phone, and they told me I should receive my bill that was mailed out on Feb. 2.

No bill ever came until the one I just received dated March 1 and the phone calls are starting again hassling about making a payment. They call at all hours too ... 10pm on a Sunday night ... 8:30am on a weekday morning while I'm trying to leave for work and being very pushy about getting me to stay on the phone.

Overall, my experience with Dell has been nothing but pure hell. THEY screw up and you wind up paying through the nose for it. The motto of big business in the USA. Oh, and speaking of the USA ... I could barely understand any of Dell's reps due to the fact that they speak English very poorly.

This is the first, and most definately my last experience buying anything from Dell. I'd like to end with yet another bull quote straight from Dell's website.

"" Thank you for contacting Dell Financial Services. It is truly our pleasure to serve you and we look forward to getting back in touch with you."""

"My 19 inch monitor had decided to burn out on Friday Feb 27th. After many hours of researching which monitor to buy, I had decided to get the Viewsonic G90FB 19 inch crt monitor. I reviewed many different sellers and Dell was the least expensive out there. I was able to purchase the monitor for only $239 with NO tax and FREE shipping. When I placed my order on Friday Feb 27th in the late evening, I wasn't expecting to receive my order until a week or so since I choose the free ground shipping option and the package weight over 65 pounds. To my surprise, Dell actually filled my order and shipped it on Saturday Feb 28th. There aren't many companies at all that fill orders on a Saturday. I was even more surprise when the delivery man came that Monday afternoon to drop-off my new monitor. Now that’s what I call great service. I make hundreds of purchases online thought the year but this has been my first one with Dell. I was completely satisfied with the entire process and I will definitely shop with Dell again."

"When a part such as my Samsung SD-616T fails under warranty, one is not furnished with the same DVD-ROM drive. Aperson cannot even purchase that drive. I'll never buy a Dell product again. They send out substandard LG Electronics HL-DT-ST GDR8162B drives. They vibrate the computer and the video and audio quality is dismal."

"Worst company to do business with, hands down. Avoid if you want to keep your sanity."

"I wanted to buy a Sony Cam from them - no notice about not being able to deliver. Two days later the estimated shipping date changes to a week later. When this date is due it changes to 1.5 month (MONTH) later. I can't believe how this company ever got a good rating... Never again.
"

"Chapter I
1)I ordered a dell 9100 and remote with my credit card.
2)Credit card went over the limit, thus canceling the order.
3)They mail me the damn remote anyways.

Chapter II
1)Ordered notebook again with dell financing.
2)Order was put on hold.
3)Called customer support to resolve this, but was transferred from one department to the next by people who couldn't speak English if their lives depended on it.
4)Cancelled the order.

Conclusion
Ordered a Sager from pctorque.

Moral of this story:
1)DELL=DECEPTIVE SALES TACTICS.
2)DELL'S CUSTOMER SUPPORT IS A JOKE."

"
I ordered a NEC/MITSUBISHI MultiSync LCD1560M-BK 15-inch Black LCD Multimedia Monitor -- at the excellent advertised price of $368.96, shipping included. This seemed too good to be true. Apparently it is -- Dell is delaying shipment, possibly in hopes that I will cancel. At first, Dell gave me the shipment date of February 25, 2004 (six weeks!). Six weeks ticked by without a word from Dell, and precisely on February 25 I received an automated e-mail saying that my order had been "unexpectedly" delayed, and the "revised" shipping date is now April 7, 2004 -- precisely another six weeks to the day. Clearly there is no logic or reason for this ship date, it is merely a carrot which gets further at time goes by -- an automatic excuse on Dell's part.

I called Dell Customer Care and asked them, specifically, at what date, at what time does the practice of advertising a product at a good price, establishing a customer relationship, then refusing the ship the product become a deceptive trade practice? Is it twelve weeks of delay? Is it six months? A year? Ten years? Never? How long can a company delay an order of a "price too good to be true" product in good faith, and not be engaged in a deceptive trade practice? Not surprisingly, the customer service representative refused to answer my question, instead offering me a pathetic $35 discount on a future Dell purchase. Why would I want to give Dell MORE money after this insult?

According to the Federal Trade Commission, a business must have reasonable grounds to believe it can ship in the stated time. I do not believe Dell does have a reasonable belief that this product will be shipped on that date, and I anticipate another six-week delay. At some point, I will be forced to cancel the order -- however, broadly, in that time Dell has benefitted from the appearance of offering a wide range of products at a low price, and having discount offers, and narrowly, of establishing a customer relationship with me. Perhaps Dell hopes that I will "cave in" and buy a higher-priced product that actually exists in their inventory, as many naive and trusting individuals would do. I will not. I have given Dell over $4000 in the past 4 years, but because of this insult and pernicious form of "bait and switch" tactic I will never purchase anything from Dell again.

"

"Ordered Dimension 8300 on 2/19/04,. Specs are: Intel 875P chipset, P4 3.0G HT 800 FSB 1M L2, 256K DDR3200, Floppy, 16X DVD, 48X CD-RW, 120G Maxtor SATA, ATI 9800 Pro w 128M, XP Home, 17" Flat CRT and WP suite. Price to my door including 8.75% CA tax was $806. System arrived via UPS on 2/25/04 in perfect shape. On the 27th I unpacked it and loaded my programs. Next day it was extremely slow to boot and I wouldn't run programs. Called Dell tech Supt. Within 3 minutes I got Arnie in the Philipines. He ran me through some diagnostics and determined the HD was bad. Tuesday Dell sent a local tech to my house with a new HD. Loaded it up and it is purring. I can't say enough about the tech support I received. The techs were very cordial, knowlegeable and professional. I've been following RR for several years and was aware of Dell's Ratings. Although we have always had good luck with Dell systems at the office, I was reluctant to buy from them. I give them excellent marks. "

"Save yourself months of headaches: never buy
from this reseller. See:

http://www.signaturepage.com/dellhell/"

"In the past, the company I work for has purchased computers from Dell. We typically make one large bulk purchase (35 to 40) computers at once, but we also purchase individual items like laptops from time to time. This particular time, I spoke with two of Dell's Sales Reps regarding pricing and features for 10 Dell Dimension 4600s. As is standard, they mentioned Mail-In Rebates for the orders. We ended up purchasing the computers, and submitted the rebates. Here is where it starts to get messy. I was only able to locate one Rebate Redemption Form, but it was for Home Users rather than Small Business. On January 6th, I called the phone number on the form ***-***-****) and spoke with Sarah (notice how they don't provide a way to identify themselves other than first name?), who said there was only one form available. She claimed she would watch for this rebate, to make sure it went through the system. I submitted the form along with the proper paperwork, and waited the allotted time. Eventually we received exactly 50% of the rebates. I called the number again on February 17th, this time speaking to Ashley (no id again!) who said I should resubmit the form along with MY name (rather than the company's) and personal address. Sounded odd, but I did it anyways with the assurance from Ashley it would be processed quickly. Ashley also claimed I would receive a phone call within 7 days from someone from Dell regarding this error. I did not receive any phone call. So, today (March 2nd) I called the number again, and this time I spoke with Lisa (ID#9311). She said that the Rebate Center was unauthorized to submit more than 5 rebates per order, but she would provide me with a number to Dell Corporate to speak with them. She said to call ***-***-****, options 1, 66966, 1, 4, 3. I called this number, and spoke with Bridget, who said I had called the wrong number (imagine that), and that she would transfer me to the correct department. She said I would want ***-***-**** ext.68938. After being transferred and on hold for 10 minutes, I spoke with Richard (ID#323292, 4 years experience, Customer Service Rep Level 2). I briefly explained what the problem was, and that I was unable to locate anywhere (Dell's website, the rebate form, the rebate website, the invoice, etc.) where it states a maximum of 5 rebates. He said he would go get a copy of the rebate form (I even explained I had one in front of me), and he read from his form which was different from mine. Wait, what's that? His form was different from mine, but Sarah had stated there was only one form. I asked Richard about this, and he stated he knew of at least three different forms. We proceded to go round and round, debating over who should be responsible (I believe Dell should be responsible for all the rebates the sales reps offered, and that Sarah neglected to tell me were not valid). Richard explained that there was nothing he could do about this matter, so i asked to talk with Level 3 support (if there is a level 1, and a level 2, there must be a 3, right?). He placed me on hold for 5 minutes, and came back saying no one was available, but he would put in a request for them to call me later. I then asked for that name and phone number so I could call them instead (after Ashley claimed I would receive a phone call in 7 days I decided it would be wise to call them rather than rely on them calling me). Richard's response is typical for CSR's, he said "We are not allowed to give that informatino out". I then asked who would be calling me, but he could not say that either. He said there are too many managers in different call centers to know who would call me back. If he really had attempted to pass the phone to a manager earlier, wouldn't he at least know one manager? Eventually, after much persistance on my side, Richard said his immediate supervisor was Noel, and I would be potentially receiving a phone call from Kimberly. The level above these two people is "strictly administrative, and do not take phone calls". So now I sit and wait for Noel or Kimberly or some other unknown Dell rep to call and tell me yet another story. I did suggest to Richard that all people are trained on the policies he was so ready to spout in his defense. I don't think it is very smart for a Sales Rep (or even two, in my case) to say we would recieve 10 rebates, if Dell's policy is to only accept a maximum of 5.
I doubt I will ever receive the rebates, but I fully intend to make it known to as many people as possible that the sales technique used by Dell is unacceptable."

"Whatever you do dont buy a Dell, you may be able to get worse support but I dont know where. I used to buy 200- 300 machines a year from them, we buy Compaq now. They truly have next day support and English speeking technicians"