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Verified
5/5

2018-07-25

Service. Service. And more Service!

"The art department did an outstanding job in helping me with my design. Small space. Big impact! Plus fast, real fast delivery!"


Verified
5/5

2018-07-24

Everything turned out great!

"Everything turned out great!"


Verified
3/5

2018-07-24

Good customer service, products came dented

"Some came dented cars and it took a lot of back and forth communication to get everything finalized. But I appreciated the dedicated customer support."


Verified
1/5

2018-07-24

Bait and Switch

"Ordered bottle openers for an event. Needed them in a little over a week. Went through website and my cc was charged. 3 days later, I get an email for a “Balance Due” on a rush order, it’s more than the openers themselves! After contacting customer service, I’m told “Oh, that was a mistake” and then the guy chops 25% off the rush shipping. I explain that I’ve never put in an order online (which included a field for the date I needed them) and been billed and then re-billed later for a higher amount. His reply was “That’s how we do it.” Cancelled my order and will not only never use them, but will do my best to see that nobody I know ever uses them. Deceptive company. "

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Verified
5/5

2018-07-24

Appreciative

"I was really appreciative of the help received from InkHead customer service. The product we ordered and received was printed nicely and feedback from customers was good as well. We needed product pretty quick and they delivered on time!"


Verified
5/5

2018-07-23

Water bottles

"Great to work with; very happy with the product!"


Verified
4/5

2018-07-21

Good product, minor communication errors at order time

"Product arrived in good quality and time length for delivery. Had minor issues using website to place order and when placing the telephone order some of our information was lost and had to be re-submitted on another day which delayed our delivery time. Clerical errors on their part. After it was all said and done though we did get our product and it was as advertised and the print quality was high. "

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Verified
5/5

2018-07-20

This was my third time ordering from InkHead and I'm still extremely happy.

"I've ordered from InkHead before and have loved the service and products. They are easy to work with, provide excellent advice and help with graphics. The graphics for my latest order included a very old scan of a school crest for a 30 year class reunion (we can't find a decent digital copy). They cleaned up the image and made it look great.

They say the measure of a company is not just how well they perform, but also in how well they deal with problems that arise. Because having a problem or issue is not unheard of. It happens to the best of companies. I experienced how well InkHead dealt with an issue and they went above and beyond.

My order arrived early, but there was a printer error. I contacted InkHead and received a very quick response. They were very apologetic and had a replacement shipment out to me very quickly. Through the whole process they kept me informed on the status of the replacements and they arrived fast. I still had plenty of time to meet my deadline and was very happy.

Not everything goes right 100% of the time even with the very best companies. But how well a company responds when something goes wrong gives you a true sense of service. I am very happy with my purchase and have shared with the others on my reunion committee. I've recommended InkHead in the past based on my previous orders and will continue to do so - with an even stronger recommendation after this experience.
"


Verified
5/5

2018-07-20

Excellent work!

"Everything I have ordered from Ink Head has been professionally done and delivered on time! "


Verified
5/5

2018-07-19

Great product, great service!

"Quality product for a great price! Service was exceptional and items were received sooner than expected!"


Verified
5/5

2018-07-19

Always perfect!

"We've ordered from InkHead many times and each transaction has always been handled professionally and we've never had an issue with quality or timeliness. Will continue to order from InkHead for our promotional needs."

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Verified
5/5

2018-07-18

EXCELLENT SERVICE, EXCELENTE SUPPORT

"I HAD A A+ EXPERIENCE, THE WEB INTERFACE WAS SO EASY TO USE, THE CUSTOMER SERVICE WHEN I NEEDED IT WAS GREAT, I´M SO CONFIDENT TO BUY AGAIN AND AGAIN. "

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Verified
5/5

2018-07-18

Great experience!

"Great all around! Highly recommend."


Verified
5/5

2018-07-18

Fabulous!

"Great experience from design to delivery!"


Verified
5/5

2018-07-17

Great service & quality product

"InkHead impressed me with their customer service and dedication to getting a product delivered that we would like. They were concerned that a part of our logo might not print well on the canvas bag we selected due to the small type on the tagline at the bottom of the logo. They quickly sent us a finished sample to ensure our satisfaction. Not only were we happy with it - the logo was hardly compromised. We appreciated their attention to detail and making sure we were happy with our order. Would highly recommend and will definitely use again."

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