"all went fine my wife and I are happy with the new appliances"
"Ordered via website,and it indicated that the unit was in stock. Called 8 days later to check order status, as there is no online option. Rep. told me that the unit was actually not in stock, and that it would be an additional 10 days before it would be "in stock" only to wait another 24-48 hrs before it would be shipped out. I was given no indication that the unit was back ordered. The website indicated "in stock". I was also not notified via email (they seemed to be able to get my order confirmation to me) that the unit was on back order. Cancelled the order and spent more money elsewhere on the same product, but i am getting it sooner than i would have through this company. DONT ADVERTISE "IN STOCK" WHEN IT IS NOT. Wasted eight days of my time, i needed this appliance right away."
"I dealt with Metin for my range hood purchase. All I can say is AWESOME. the transactions were smooth. The delivery and pickups were quick. They are very responsive and it was a pleasure. Definitely recommended."
"I had to order a new range for our vacation rental home in Cape Cod. Designer Appliances assisted me in making sure that I had a gas hook-up (not common here) and worked with my schedule for a timely delivery between tenants during the season. I felt the service was specialized and they cared more than a big-box store would.
I’d definitely recommend them!
"
"Bought a full package for my kitchen, and laundry room. PC Richards messed up my order and could not arrange for delivery. DesignerAppliances came through on two days notice and saved me a lot of hassle with my contractor."
"Ordered an air conditioner, which showed up promptly from their distributor, but turned out defective. A call to their customer service person resulted in an exchange of the unit in a reasonable amount of time, and am happy with the result. Thanks."
"Will NEVER use this site again. Ordered a trim kit for a microwave and then special ordered the microwave from another site. NEVER received anythign from Designer appliances saying the part was not available. Now I own a microwave with no trim kit. No offer to help try to find a replacement and NO phone call EVEN THOUGH THEY HAD MY phone number with the order. Great customer service...NOT. However they did take the time to update their web site. I guess picking up the phone was too much trouble."
"I ordered an air conditioner from Designer Appliances. I did not have the unit installed until the summer, about 1.5 months after I ordered it, and I notice a huge dent in the side of the unit that prevented it from being installed. The shipping box was not damaged, indicating that the damage to the air conditioner happened before it was shipped. The damage is clearly the fault of Designer Appliances, yet they will not accept a return or exchange because it is outside their return window. I have spent a great deal of time calling Designer Appliances and the manufacturer, and I will now have to buy another air conditioner. This is infuriating and a complete waste. I will never buy from Designer Appliances again. "
"I placed my order over the phone with the help of a salesman. A customer service agent then called to inform me that the unit was on backorder. From that point on, their team continued to monitor my order and provide updates before scheduling a delivery appointment. While my range arrived four days later than expected, the personal service that I received reassured me and left a great impression. I plan to recommend this company to friends and family!"
"Ordered Electrolux range, refrigerator and dishwasher. They delivered it within 10 days. I should have measured my door opening before ordering. Delivery crew went above and beyond their call of duty and spent about hour and a half removing doors from the fridge and my kitchen. I paid for their time and effort. Happy with the result."
"Placed an order for two ac's by phone which were listed as in stock and verified by the salesman on 6/6/12. Have had to call back three times because they keep promising to deliver it and it never shows up. They have already charged my credit card.
Why do I have to chase them down to deliver my product as promised? Its a waste of time to buy from them.
Do not buy from this company. "
"Terrible communication. Extreme delay in getting the product in stock. Placed an order for the Friedrich YS10M10 on 5/10/2012. 3-weeks go by, emailed customer service to see what was going on. No answer. Called a few days later, lady says that they should be getting it in any day now. Another week goes by. Coming on a full month now w/ no updates. If the item wasn't in stock, they should have said so on their site instead of allowing people to order it and then stringing them along.
[Update:]
Tried to give them another shot when I found out the model I ordered was being phased out. The site stated that they had the new model in stock (10+), I guess every other iteam that doesn't have #+ in stock means they are listing the item, but they don't have any stock?
Had a chat w/ a representative, chat took almost 30 minutes and constant prompts from me to get the guy to respond. Merely replied w/ strange. Then I'd prompt him again and then he stated, for the life of me, couldn't figure it out. I got more information just Googling during the time I spent w/ him than from the rep himself."
"As a craftsman, I have to order a great variety of tools, materials, and other supplies from a large number of vendors.
My experience with this outfit was first-rate.
The salesperson gave me excellent advice, and guided me to the proper product for my needs, and upon inquiring about my specific use, offered to include some useful attachments free of charge!
Service was excellent, and I had my new appliance in two days.
I wish all my vendors would study with these folks!"
"Wonderful service and quick turn around. Could not be more satisfied. Great product - great service."
"Good prices, fast shipping and great customer service. "