"Our dishwasher broke and we were in the market for a new one. I went to my computer, was browsing and Russell came online. He answered all my questions and then when we were ready to buy, he made himself available by phone. Russell was efficient and most pleasant to deal with - made our purchase easy."
"Super fast, quick and polite. Thanks!"
"I worked with Peter out of the Montclair store. He is fantastic! So patient and very knowledgeable about the different product lines. Gave me great advise and was able to help me pick out everything I needed within my budget. Had a small glitch with delivery and Peter had it resolved within 30 minutes. Now that is what I call customer service!!"
"Our oven broke and we needed a fast replacement. Russ was very knowledgeable about the product, looked up all the dimensions, and was super to work with. Thanks Russ for a great job!"
"Highly recommend!!
Joe Cocuzza in the Little Fals location was so helpful and easy to work with!
He made sure we got the best appliances to fit in our kitchen at the best prices!
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"Purchasing my replacement Miele dishwasher was easy and efficient. Russ was very helpful/knowledgeable, and he made the transaction effortless.
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"I had a great experience dealing with Russell Berta. Initially I used the chat function and then switched to the phone. He was very polite, patient and knowledgeable. I left a message which he returned in five minutes. I called him a few more times while looking at the Miele dishwasher models to see which one was best for me. He did not try to upsell me. He was honest and upfront. Placing the order was easy - just a credit card number. "
"Have ordered my Samsung 4-Piece Kitchen Package working with one of Sales Associate team players, Susan Fine.
She was knowledgeable, courteous, professional and easy to work with. Now can't wait that long to receive my appliances.
Overall great experience. Would rate 10/10!!"
"Found desired appliance on website, chatted online with agent and received a great price, was called promptly for order placement and transaction completed in less than 5 minutes! Highly recommended!"
"I was called back right after I left a phone number, and received excellent help. Online shopping can be rather frustrating, but if the washing machine I purchased is half as good as the help I got today, I will be a happy camper. Thanks!!!"
"I PAID FOR MY ORDER 02/06/2017... WITHIN A WEEK AMTRUCKING CALLED TO MAKE THE DELIVERY ON A FRIDAY BETWEEN 4-8.00PM...
I SOLD MY EXISTING REFRIGERATOR TO MAKE SPACE! i TOOK TIME OFF WORK TO BE AVAILABLE FOR THE DELIVERY... WE WAITED & WAITED, NO DELIVERY, NO CALL FROM ANYONE FROM AMTRUCKING EITHER...
THIS WAS 2 WEEKS AGO,I RECEIVED A RETURN CALL 4 DAYS AFTER THE FAILED 1ST PROMISED DELIVERY,THEY DIDN'T REALLY HAVE ANY EXCUSE EXCEPT THAT THEY COULDN'T COMPLETE THE ARRANGED DELIVERY & THEY HAD NOW FIRED THE DRIVER.... THIS WEDS I GOT A CALL WITH NO APOLOGY TELLING ME AM TRUCKING WERE GOING TO DELIVER THE NEXT DAY I.E THURSDAY (24HRS NOTICE) I SAID NO,IT WAS TO SHORT OF NOTICE AS WE ARE OUT OF TOWN...I ASKED IF THEY COULD DO FRIDAY,NO WAS THE ANSWER..YOU WILL HAVE TO WAIT ANOTHER WEEK!
I CALLED THE SALES OFFICE OF DESIGNER APPLIANCES AND EXPLAINED THE SITUATION FROM START TO FINISH ASKING FOR A DELIVERY DAY/TIME THAT SUITED ME,I ALSO TOLD HIM WE DID NOT HAVE A REFRIGERATOR AND WERE USING A CAMPING ICE BOX!
THAT WAS WEDS OF THIS WEEK (2/22)..... NO ONE HAS GOT BACK TO ME,I HAVE NO IDEA WHEN I WILL GET MY 4 APPLIANCES WHICH I PAID $6372.46 IN FULL!
I HAVE EMAILED MY SALES REP (JOSEPH COCUZZA) AT DA 3 TIMES, NO RESPONSE!!
THE SERVICE DA HAS ME PROVIDED IS DISGUSTING!!!!!!!!!!
Follow up 03/08/2017:
I did eventually get my delivery of 4 GE appliances; dishwasher was badly damaged,i have called DA 3 times to see when this will be replaced, their response is thier working on it.... Q:when can I expect my replacement? A. "we are working on it!" but when? A. we are working on it!!!
Seriously the customer service really is bad!!!!"
"I had to phone this company several times before making a large purchase and they were very helpful and friendly. I am very confident that the item i ordered will be delivered on time and in good condition. I will update this review after delivery."
"I thoroughly researched appliance prices online when replacing our washer and dryer, and Designer Appliance had the very best prices of all the retailers I could find. I called Designer Appliance customer service to get answers to a few questions before putting in my order and they were very helpful and professional. "
"Designer Appliances has outstanding customer service. Russell Berta, a sales associate at Designer Appliances was so helpful and gave us a great deal on our purchase. We highly recommend this store."
"Spoke with both Joe and Susan to order a range and fridge. Both are very knowledgeable and friendly. We were able to find the best pricing from Designer Appliances. They answered all our questions and provided good recommendations to meet our needs. Would definitely recommend them."