"I always dreamed of a beast for gaming and when I contacted digital storm they helped me to build the best computer for my budget. The customer service was awesome and I now have the beast I dreamed about! "
"We got this for our son. He had saved up for his part of the price and it was a neat experience. We got emails with every step and always knew what was going on. "
"Something went wrong with the computer and I was absolutely floored by the way they took care of it. By far the best customer service experience I could ever hope for: diagnostic updates through each stage and clear expectations at resolution"
"I bought a Hailstorm II computer from Digital Storm back in 2016. It has been a rock solid stable build. I highly recommend Digital Storm to anyone who wants to customize their own computer. And there Customer Service is second to none. I am a very happy and satisfied customer."
"I have absolutely no experience when it comes to pc tech, I’ve always been a console player. But the pc I got from digital is an absolute unit. And the customer service is so good, there so communicative and willing to help. If I ever had a question or need to change something there where right there to help. I would absolutely recommend digital storm to anyone looking to buy a PC"
"Complete and utter disaster. We ordered a PC beginning of March, waited 3+ months patiently for the PC to come in. When it finally came in, it had non stop blue screens happening out of the box. We then sent it back to have them attempt to fix it, turns out the brand new motherboard needed to be replaced. Once they did that (took weeks) it was then sent back to us. Once again once received, we started having blue screens all over again.
At this point, I was done. I asked for a refund, which was denied, and we were offered a option to have a “restocking fee” and the rest would then be refunded. That was originally at $750+ restocking fee. Read that again.. a fee, for a PC, that doesn’t even function properly. This company runs off pure greed and money, they could care less and will give you the runaround over and over. Just read some of the nightmare stories out there.
We ended up doing a charge back on our card from SEVEN MONTHS prior to get all our money back on this flawed product. The cardholder sided with us after giving them all the email exchanges and problems we had. Again, this is a 3-4k build and at the end of the day, and it didn’t work right at all. They DO NOT stand behind their product what so ever. I highly advise you to go with another company or build your own rig. This was seriously the worst experience of a company I’ve ever dealt with and I never even do reviews, but I had to share this one.
Do yourself a favor if you don’t want your money to go to waste, look elsewhere please!"
"This is the second computer I have bought from Digital Storm and they both work great."
"From start to finish my buying experience with Digital storm was amazing. They custom built me my dram gaming PC. It took a little longer than the date quoted but that was always a possibility as they state before you purchase that it may take longer because they do not rush things and will only ship out your order when is is complete and exceeds their expectations and mine. It took me a while to be able to finally pull the trigger on such a large purchase and I was nervous about what the end result would be since I spent about $3,000.00 but the folks at Digital Storm kept me in the loop at every stage of development and were there to take my calls 7 day's a week! Yea they work on weekends! Crazy I know..lol But when I opened the box and saw my new beast because that is the only word that comes close to describing this machine I teared up not really but I came close! Everything from the wire management to tempered glass panels that encase this amazing hand crafted wonder of engineering is just beautiful. You can see the love and dedication that goes into these machines. This is the best gaming computer I have ever owned and quite possibly the last one since there is so much room for expansion and upgrades, this thing will keep me current in the world of gaming for the next 10 years or more! My machine was delivered spotless, not a spec of dust or even a smug on the glass. It fired up and purred like a kitten! You guy's at digital storm should really pat yourself on the back! You deff have a customer for life! And incase you are wondering ahh this review was just too good to be a real customer Let me stop you their. My name is Tim Hayes and I am a %100 disabled US ARMY VETERAN FROM GA! And this is my honest opinion of these masters who have built one of the most aww inspiring product of engineering since the Hover DAM!"
"I Have had my new Lumos desktop for few weeks and is working and looks awesome. Can't be more pleased so far. This is my 2nd DS desktop and my 1st was a Apollo in 2015 and it's still working great just needed some upgrades so I bought a new DS pc. The online ordering was a breeze and the free 3 day air shipping was great, thanks DS. The Guys and Gals at Digital Storm were great to work with. The online helpers do a sweet job answering all my questions. If your looking to buy a new pc or laptop go with DS, do not go to big box stores they can't compete with DS."
"My son wanted a high end PC so we researched many brands before deciding on Digital Storm. The excellent Customer communication on the build progress was amazing. The PC was packaged very securely and we had no issues with start up. The quality of the PC was stellar.
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"I purchased the most expensive “Lynx” that they had, which was still majorly affordable compared to other prebuilt brands… it was also “ready to ship” - I didn’t realize how fast shipping was! Within three days I had a top-of-the-line gaming pc paired with my 1440p 170hz monitor on high-ultra settings with ray tracing on, at 100-120fps on most games… all for under $2000, which came out to around $80 a month! $40 per paycheck is a lot easier to handle for people like me, who are active duty military with less than optimal savings… so much so that a few of my buddies from work are looking at getting one too! If they didn’t offer financing I wouldn’t be playing my games right now so thank you!!!
For reference the system has an RTX 3080, Intel 10700F, 16gb of DDR4, and it can run at 1080p with ray tracing on around 250ish FPS, 1440p with RT at around 160fps, and 4k performance is about 60-100fps with ray tracing…. phenomenal performance. I couldn’t be happier! It even came with full RGB with a remote for free; I didn’t pay for any extra lights and still got a beautifully colorful system!
10/10 shipping as well, delivery was swift and came a day early, and the pc ran flawlessly out of the box- no driver updates or anything necessary! Also I’ve seen some reviews mentioning the lack of Bluetooth…. I’m not sure what they’re talking about because mine came with a WIFI + BT card already installed… so it does come with Bluetooth! "
"I've been a Digital Storm customer since 2008, and I purchased 3 custom gaming PCs from them. I would highly recommend them! Their PCs are fast, beautiful, and well-built. I won't buy a PC anywhere else.
Their customer support is great too. My last Digital Storm PC had a power supply that failed. When it failed, it caused damage to several other components. Digital Storm took the machine back for repairs, replaced all of the damaged parts, and gave the machine back to me quickly. I truly felt like a VIP.
If you are shopping for a gaming PC, you can't go wrong with Digital Storm."
"Their machines seem to be flawless. I was hesitant to buy a PC after being out of the market so long, but their machines are really great and I have nothing but positive things to say about their hardware."
"Great price customer service and product "
"I'm on my 2nd purchase from Digital Storm as of September 2021. My oldest desktop I have from them is about 8 months old and still running great. Both purchases, I've had a great experience with support and greatly appreciate the updates during the assembly of my units. The computers are packaged extremely well and you can tell they take great care in ensuring your computer arrives safely and undamaged. "
"Bought 6+ computers from Digital Storm over the years now, they've always performed well and lasted a long time. Not loaded with bloatware like many other retailers. Customer service (the one time I needed it) was responsive and resolved my issue easily. Will be returning to them again next time I need a computer built. Obviously you could save money by building a box yourself, but their assemblers are experts. Cables are properly tied, all components are secured. Definitely the best company I've found to by custom or pre-built computers from."
A rep from Digital Storm, digitalstormonli, has responded:
“We're sorry to hear about your experience. If you've had hardware issues with the PC, you are entitled to a full refund. This is not how we would like to treat our customers, there apparently appears something was not done correctly and we would like to learn from this situation. When you have a moment, could you please kindly email (alex@digitalstorm.com) with your order information so may open an internal review to see where the miscommunication was?”