"I had no interest in shopping online. I tried to Dinodirect. Many discounts and promotions! Free Gift for every order! Pleasant VIP service. Not one site I could find such a variety. Large selection of different products. Many explanations for the goods! I was very taken aback when my order came to me in 13 days - it was convenient small bag! I ordered more goods Dinodirect and all advise."
"As a unhappy customer, I am here to share my story.
I saw the wedding dress of my dreams and decided to take the chance and order the dress. It was http://www.dinodirect.com/ball-gown-wedding-dress-tulle-sweetheart-cathedral-train.html. The dress came and it was not the same. As you can see the dress in the picture came with feathers. I got one with flowers. Since my fiance ordered the dress, I asked him to speak with customer service. Now began the horror.
First we tried over the phone customer service. Their English was poor so my fiance have great difficulty understanding her. Next, he was instructed to email photos to show the difference, which we did. Then they have the nerve and said "The dress is very nice. You should wear it to your wedding". I got so angry at this time. The dress was tacky because it was big flowers on the chest. I was thinking to myself, we aren't going to get our money back. That made my fiance very upset because we felt that have just been ripped off.
We argued with them profusely for another 2 hours. They want my fiance to be responsible for the shipping back to China. I found out and got angry and I called them. I said "I am not going to pay for your mistaken in making the wrong dress". I got irritated with their bad English, and decided to speak to them in Chinese, since I am Chinese too. However, they continued to speak in their bad English. The customer rep is Sharon. She told me to email her the problem.
Again I email her. I called again. This time was a man named Michael. He spoke better English. He then sent my fiance a return address and said they are going to refund us, but we have to pay the shipping first. After they get the item and will refund the shipping along with the purchased item value. We felt unsecure with that offer he made because what if he gets the item back and not refund us. When my fiance checked his email, they offered us $20.00 dinodirect gift card and for us to keep the item. I was enraged because of what they are attempting. The next day they offered $30.00.
As of now, they gave us an insufficient address to return the item. We can't print the shipping lable. We will attempt to set up paypal dispute now. We are so stressed out. "I am sorry for your inconvience" won't cut it for me!
3-23-2012 5:15pm
As of this moment nothing has been refunded. My fiance is flaming me because I have given him false hope.
After reading the response from Louis, nothing was done on paypal in refund. I'm still dissatisfy. I will post update to the situation to let buyers be aware of the situation.
We did get paypal instruction to return the item. However we don't want to be responsible for the shipping to China, it is a wedding dress and it is very heavy. I guess that is one of the cons for shopping on this website.
Another thing is they ask you to declare the value of your item to $10. That is against the law in the US for not declaring value of ship goods. I heard they will confiscate your item. :(
Update 3.26.2012
Fiance shipped the package back to China. It cost $65~ /sigh!
"
"An excellent online store. First, after reading reviews, store did not inspire confidence, but still decided to order.
All the orders I was pleased with the
Maybe I'm so lucky.
In the near future will have to make an order, I hope everything goes well ... adequately ...
Thank you very much.
Good luck"
"I was worried about my order after placing it with DinoDirect. I placed the order without hesitation then i read some reviews. The reviews said things like DinoDirect was a scam company with inferior products, very slow mail service (if you received your product at all) I was ready to accept the loss. What others said was WRONG! WRONG! WRONG in my case. My order arrived to the United States in 7 days after placing the order. The product was excellent quality. It was professionally packaged. And everything works and is still working. The bad review may or may not be true. My experience was great and I will order from DinoDirect again."
"Re: After Sale Customer Service
Background:
DinoDirect has a nice website and offers many interesting, inexpensive items. Purchasing experience is smooth with good feedback. For maybe most things purchased you'd be fine and you shop DinoDirect again and again.
Post Sale Experience:
DinoDirect is quick to answer e-mails sent to their customer support. After I had initiated a request for help on finding a replacement part DinoDirect referred me to a place on their website that has replacement parts listed for like items. I went to the site but got confused for I could not find a match. So I e-mailed DinoDirect back telling them that my part apparently is not listed (available). I requested help with information how to obtain replacement part. In a prompt response from DinoDirect I was then asked for SKU number (part number) of replacement item. OK - now the part number is technical. It is my understanding that the consumer would have no resonable way to obtain such information unless consumer had a service manual or online means to obtain such info. I feel comfortable in saying that DinoDirect would have to agree with me that asking for an extraneous SKU number is not a good business practice. One can help but think that DinoDirect does this to get rid of customers it can't help. I then wrote another e-mail requesting senior customer support and again if they could just say straight out that they cannot help me. Prompt response again with the message that it was a "very long time" ago that I had ordered the item and that they apologize and are sorry. Well - it had just been a tad over a year since purchase.
Conclusion: Again, DinoDirect may work fine for you for most products. The last thing I want to do is smear DinoDirect. In my case though in a post sale situation, where a simple, inexpensive replacemetn part for high tech item was requested things became frustrating. DinoDirect needs to be honest and learn to admit that it sells products in the hundreds of dollars (PC tablet in my case) but that it may NOT in all situations be able to help its customers getting simple, inexpensive parts that are crucial for the functioning of the product. Hope this helps.
Mylda"
"I bought on DD "Multi Function Baby Bottle Warmer". I'll get it 3 week later. Its a good quality item. Work perfect and help me to warm baby meal.
Support on DD is OK. They are almost everytime is online and can help you with you questions. Prices on DD with coupons - is the one of the best.
If you will be a iDino club member - you have a some more!!!"
"Im very unhappy that dino direct hasnt yet posted my order.
on there preparing time information my order should be prepared in 2-3 days so I wait 5 days and it is still not prepared.... still on order approved... :(
I hope that it gets shipped here in Australia soon before next Saturday when I need it the most.. pls ship it soon- ive live chat for costumer service to urge order ... still no action.... :( very sad
"Update"
Though its a shame the uniform was delayed
Dino direct gave me a phone call and is in the process of refunding me
thanks"
"I shopping products on different sites, but only on Dinodirect I found a great variety of goods at a reasonable price. I have used discounts system iDinor and got their purchases to order and free gift present in it. Sending come to me for 3 weeks! It's incredible!"
"I will never do business with DinoDirect again. I purchased a set of binoculars for $85. They shipped 3 weeks late (from China and were apparently held up in customs - I had no idea they were shipping from China or I could have been prepared for a lengthy shipping cycle) and when they arrived, the hinge was broken so they were completely useless. Worse yet, they were a gift for a family member. I submitted an RMA with DinoDirect and the best they have offered is to give me a $20 gift certificate to their site...and then they're so gracious as to let me keep the broken binoculars....so I would have paid $65 for a set of broken binoculars. Such a hassle and not worth any cost savings you may think you're getting."
"not very pleased on the most part..some transactions go smoothly..others go horribly wrong..CS is quick to offer gift cards but asking for a refund for a product that they do not have (after you order it and it's in stock) takes weeks and multiple contacts with CS..prices jump daily and they double prices for their anniversary sale..not ethical practices and sometimes outright devious..not worth the hassle to play their games.."
"great service. solution quickly, friendliness and accuracy. Thank dinodirect."
"Good day
I orderd a item at excellent price and I had a excellent service. you must trust them they deserve a very good reputation.
Thank you DinoDirect."
"I Purchased this item from Dinodirect.com. At first I was apprehensive that I was ordering a product from so far away with regards to the time it may take to receive the item.
I ordered this item direct from the website and paid using my paypal account which is a great feature. Within the space of 5 Business days i have the item in my hand (I Live in the UK) which in my opinion is a very quick turnaround
When i ordered the item i was concerned that i hadn't had an order confirmation but that was due to my inpatients as although it took a day I did receive the info..
The item is exactly what i ordered and it works 110 % !! It was also VERY well packaged.
I have tried my Spektrum DX6i and all channels work perfectly with Phoenix Flight Sim V3.
This is a great site to order from, with simple processes and no messing around. you can track your order every step of the way and I will certainly be ordering from this site again.
Great product, Great Website, Fast turnaround and Good communication through the customer support and live chat facility.
Well Done DinoDirect !"
"I ordered things from DinoDirect several times at very good prices. They offer many items at competitive prices and shipping is free. You can find discount coupons as well as on their websites are special discounts and special deals. They have also very good and helpful customer service. If you have any questions regarding the items you can obtain information via live chat or e-mail. Shipments arrived quickly and well packaged. The quality of items is very good. I will certainly buy from them and recommend this seller."
"All expenses paid Trip to China Cancelled! A Promotion held over Christmas-New Year 2011/12 for customers and facebook 'likers' was a scam. It was designed to make more money and gain global investment.
The reviews about late deliveries, no stock or incorrect stock sent and poor customer service is true...
This however was a new low!
BUYERS OF DINODIECT BEWARE!
CHEAP CAN ALSO BE NASTY!"