"-The purchase was easy, we were especially excited that there was not a buyer’s premium or any other additional fees.
-The pick-up went fairly smoothly: we confirmed that we could use a pickup truck to retrieve the pallet we purchased (only 10 items) but the gate guard did not want to let us into the shipping area without a dock height truck. Everything was cleared up with a phone call, however.
Still a good experience, and we’ll be back."
"Purchased a pallet from Direct Liquidation, thinking that I was receiving seven items as Manifest stated pallet arrived with four items on it. I contacted customer service said they couldn't do anything about it palette is as is. I can see by the pallet as is as long as the items are actually on the palate. Will never buy again"
"The process is easy and the product was mostly as expected. They arrange shipping if you need it. I will probably be using them more in the future. "
“We're thrilled to hear that you found the process easy and that the product met your expectations. Thank you so much for sharing your thoughts!”
"there was an issue with the route but the driver went out of his way to get my pallet to me and non the less on a friday so very happy with the delivery service and effort to get me the palleet."
“Thank you for sharing your positive experience! We're glad to hear that despite the issue with the delivery route, the driver went out of their way to deliver your pallet in a timely manner, and we appreciate your business. Please don't hesitate to contact us if you need anything else in the future.”
"I knew about Direct Liquidation just 1 day ago and I'm already won my first bid."
“When our customers win, we win. Thank you so much for sharing your feedback, we hope our business relationship continues to grow strong!”
"Customer service not to good i don’t get the help i really need "
"I ordered and picked to pick it up myself. I scheduled 3 different delivery times with two different carriers that tell me the merchandise was not available for pickup when they get there. I went in person to check on it before the third pickup and they assured me it was there, but when the carrier got there, they still left without it. I still don't have my merchandise"
“ Hello, we apologize for the inconvenience and frustration you experienced while trying to pick up your order. The carrier was turned away due to missing mandatory documentation, as we had previously advised you by email. We take these issues seriously and will work to improve our communication to ensure a smoother and more reliable pickup experience in the future. Your order was canceled as per your request, and the refund has been processed and credited back to your account. Thank you for your valuable feedback.”
"Very good products I received the same product like the manifested said thanks direct liquidation"
“Thank you for your purchase and the positive feedback. We are happy to hear that you had a 5-star experience!”
"Good experience purchasing from them and received helpful customer service during the transaction. Only wish is that there was more shipping information. Received notice my pallet shipped but I have no tracking number or any way to know when it will arrive. "
“Thank you so much for sharing your thoughts, Whenever you have a similar issue please contact us at support@directliquidation.com and we will give you an accurate update on the status of your order. We will make sure to note your comments and continue to work hard to meet your expectations.”
"Los mejore estoy feliz. Yeyyyy"
“Muchas gracias por su rating de 5 estrellas, cuando nuestros clientes ganan nosotros ganamos. Estamos muy alegres de que haya tenido una gran experiencia. ”
"Needed help with combining shipping and the staff helped me set it all up!"
“We really appreciate your comment! We will let our customer support team, they will be delighted. ”
"Very chaotic and confusing process. I have had to call them 10 times to solve my issue. Every time I talked to customer service they told me something different. Now when I have an issue I will call customer service 2-3 times to put together the correct answer. They say it is an easy process but that is simply untrue. If it is your first order please beware that a lot of time and money will be wasted. Customer service is very polite, patient, and responsive though."
"I have a Bin Store in Indiana just got a great mixed load. great for bin as well retailer needs Grow your business with Direct Liquidation."
“Thank you so much for taking the time to leave us a 5-star review. We will continue to work hard to always meet your expectations! ”
"Everything worked great and in good condition will most likely order another pallet"
“We are really glad that you had a great experience with Direct Liquidation, thank you so much for your feedback!”
"great communication , speedy shipping"
“ We are glad that you had an amazing experience! Your feedback helps us improve the quality of our goods and services.”
A rep from Direct Liquidation, Support_, has responded:
“Hello Rodney, thank you so much for sharing your experiece. We apologize for any inconvenience caused during pickup, but we're pleased to know that the issue was resolved promptly. We really appreciate your business and look forward to serving you again.”