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Product & services pricing
3.75/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.47/5
Customer service:
4.47/5
Return/Replacement policy:
4.25/5
Featured Review


Verified
5/5

2023-06-02

So helpful...

"We were having a hard time getting our logo to upload correctly. Aarol was awesome. Did all the leg work for us quickly and efficiently. I have used Discount Mugs before, but never via the chat. Awesome choice!"

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Rep reply posted 2023-06-02
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for sharing this awesome feedback! We're glad that we were able to help you with your order. Aarol will be happy to hear this. Looking forward to more business with you!”


Verified
5/5

2023-06-01

Aldona2023

"I was very happy with the customer service. The agent was so helpful. He was able to resolve my design problem and quickly."

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Rep reply posted 2023-06-01
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“These feedback keeps us motivated! Thank you so much for these kinds words and we're gald to know that we were able to help you with your order. Looking forward to more business with you.”


Verified
5/5

2023-05-29

Wine Glass Order

"Ordering from Discount Mugs was super easy! I found the wine glasses I was looking for, added my logo, and was able to see several options to decide the best deal for my new winery. Alvin assisted me with a small order glitch, he was very helpful and professional and fixed my order in less than a minute. I look forward to order other branded items in the future."

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Rep reply posted 2023-05-30
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for sharing this positive feedback! We are so happy to know that we were able to help you with your order. Looking forward to more business with you.”


Verified
5/5

2023-05-26

Super Helpful and Professional

"I needed tax exempt information and Lanie Cuesta was a tremendous help. "

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Rep reply posted 2023-05-27
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“This is awesome! Thank you for sharing your positive experience. We are glad to hear that we were able to help you. Looking forward to more business with you.”


Verified
5/5

2023-05-26

Incredible customer service

"Had to order 5 separate bags for different locations with different designs and Lanie did an incredible job getting everything lined out."

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Rep reply posted 2023-05-27
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We are so glad to hear how happy you are with our business. We are always here to help. Lanie will be happy to hear this. Looking forward to more business with you.”


Verified
5/5

2023-05-26

Great Customer Service!

"Wonderful service; kind, and caring."

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Rep reply posted 2023-05-27
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for this awesome feedback! We're glad to hear that you had a great experience with us. Looking forward to more busines with you.”


Verified
5/5

2023-05-25

Helpful customer service

"The customer service rep helped me with all my questions and needs before placing my order. Thanks for your great service!"

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Rep reply posted 2023-05-26
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for taking time to leave this awesome feedback! We're glad to help you with your order.
Looking forward to more business with you.”


Verified
5/5

2023-05-25

"Great customer service. Helped us all the way through our many design changes."

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Rep reply posted 2023-05-26
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Providing the best customer service is our duty! Thank you so much for this feedback. We are glad to hear that we were able to help you with your order.
Looking forward to more business with you.”


Verified
5/5

2023-05-24

Best Chat Ever

"Juan was extremely helpful, guiding me through the process and facilitating my order. I’ve used online chats that were a bit frustrating. This experience was stellar!"

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Rep reply posted 2023-05-25
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for sharing this positive feedback! We care so much for our valued customers. We're glad that you appreciate our efforts to help out. Juan will be happy to hear this.
Looking forward to more business with you.”


Verified
5/5

2023-05-23

Wonderful Experience

"Lanie Cuesta was wonderful and helped me with both of my orders as well as helped me pick out which items I needed to order."

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Rep reply posted 2023-05-24
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for sharing this positive feedback, Rebecca! We're glad to know that we were able to help you choose the right items for your needs. Lanie will be happy to hear this. Looking forward to more business with you.”


Verified
5/5

2023-05-18

Excellent Customer Service

"Great Customer Service chatting online with Representative Madonna to process tax exemption and advertised discount that never sent properly to email. Hoping the products are as good as the experience in placing the order. "

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Rep reply posted 2023-05-19
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for taking time to share this positive feedback. We're glad to hear that you had a great experience in placing your order. Our team is always here to help you with anything. Looking forward to more business with you.”


Verified
5/5

2023-05-16

Super easy, super helpful

"I wanted to put a white logo on a bag, but didn't have a copy of our logo in white. I chatted with Discountmugs.com and they changed my logo to white and put it on the bag for me. It was so easy. The customer service was AMAZING! "

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Rep reply posted 2023-05-17
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for this amazing feedback! We're glad to hear that we were able to help you with your design. Looking forward to more business with you.”


Verified
5/5

2023-05-12

Lanie Review

"Great. Lanie was really wonderful to work with and very helpful. "

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Rep reply posted 2023-05-16
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for this awesome feedback. We're glad to know that we were able to help you with your order. Lanie will be happy to hear this. Looking forward to more business with you.”


Verified
5/5

2023-05-11

Great service!

"Alvin did a masterful job and aiding me in placing my order for some golf ball caddies. They are for an American Legion golf tournament and I'm sure my veteran buddies and friends will proudly display them on their golf bags."

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Rep reply posted 2023-05-12
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for this awesome feedback! We're glad to hear that we can make your event extra special! We hope that our veterans will love the products! Looking forward to more business with you.”


Verified
5/5

2023-05-10

Great experience overall

"This is my 1st time ordering from Discount Mugs and it has been a wonderful experience so far. The selection, pricing, and the customer service have been wonderful, and Lanie was able to help me with rush shipping to get our order in time for our event.
Will definitely be back for our future events.
"

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Rep reply posted 2023-05-11
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you for this awesome feedback! We're glad that we were able to make your first experience wonderful with us. Lanie will be happy to hear this. Looking forward to more business with you.”