"We have used discount mugs for several different events and everytime we get what we need, when we need it, and it's a great product!
Thanks!"
"Karl was very helpful with my first order...in a matter of minutes...design complete, to my liking! Thanks...will use again!"
"I have ordered from discount mugs many times but this was the first time that I have had them print anything on products for me. The site was a little confusing for me but I chatted with a nice fellow named Karl and he was beyond helpful to me. They make the process as easy as possible and their customer service is outstanding as well as their products. Thanks"
“Thank you too, Dallas Glassner! We always want to ensure that our customers are completely satisfied not only with the quality of our products but also with the kind of customer service we provide them. We're glad that we've achieved doing it to you. We hope to do more business with you again soon!”
"We are really pleased with these! Having gotten this first order for 25, we just placed another order for 250 for our non-profit. "
“How does the saying go? The more the merrier! We are so glad that you are pleased with your product Hinda! The re-order process is quite simple when you are ready to order more - we sure hope you do! ”
"Thanks for your help solving the problem I was having Pauline took care of it super fast!!
"
“Hello! Thank you for allowing us to accommodate your promotional needs. Please contact us should you need further assistance in the future.”
"thank you for all your help with my design. Looking forward to receiving the products for our store."
“It's our pleasure to help you, Joann! We also look forward to hearing again your thoughts when you get your items. Feel free to reach out to us if you have additional concerns. Thank you!”
"Wanted personalized favors for our 40th wedding anniversary, selected a shot glass and it was personalized with our names, date, two scrolled hearts in red and Cheers to 40 years!
The glasses are beautiful, processing and delivery time was great."
“Cheers to beautiful shot glasses & a great experience too! We are so glad you selected us to be a part of this very special occasion Winnie! Please send us photos including the glasses at your event, we would love to see the outcome! ”
"I have been a customer since 2013. Customer service always helped when any problem occurred and was addressed. I will continue to use them and recommend them to others. "
“Hey Ernestine! We're proud to have worked with you all throughout those years and we still look forward to partner with you for more years to come. Customer satisfaction is always at our utmost priority and we are guided by our principle to put our customers at the center of everything we do. Thank you for your trust. Always call, chat, or email us if you have concerns, we will be more than happy to extend help.”
"Prompt service. Great products. Responsive to issues that can arise."
“Cheers! It's testimonials like yours that drive us to continue what we love to do - making our customers happy with their experience with us. Thank you for your continued patronage. We hope we can do more business again soon! ”
"Easy to design and helpful customer service but not great quality"
“Hi Christina, while we are glad that we've met your expectations related to order convenience and good assistance, we still regret that you consider the quality of the products you received as average. A member of our customer care team has emailed you to discuss more details about your feedback. We assure you that we are definitely interested in making this right for you.”
"Placed an order. There was an issue with the initial vendor selected. Customer service contacted me and resolved it quickly. Order received in time for event. "
“We aspire to keep our customers satisfied with their overall experience with us. We are pleased to hear that while there may be some issues on your first chosen item, we still were able to deliver them to you just in time when you needed them. Anytime you have additional concerns, you can always reach out to us and we'll do all attempts to resolve it for you. Thank you for your review. ”
"Had a last minute, special art, rush order. Personal assistance from customer service made it happen! Order to door in 6 days!! Been working with Discount Mug for 3 years... and always a great experience!"
“We are truly thankful for your trust to us, Michael. We value you as a customer and want to do everything in our power to ensure that you are completely satisfied from the moment you place your order until you receive them on your doorstep. We look forward to providing you your promotional needs again soon! ”
"We ordered some black mouse pads and to be honest for the price we didn't expect much but they are really high quality and the printing is phenomenal. They are exactly as expected and their prices were the lowest out of any of the over a dozen of companies we looked at."
“Quality products at low prices? You've come to the right place Jorge! Thank you for taking the time to express your satisfaction with our products and services. Please come back and shop with us again, we would love to continue to do business with you!”
"My order arrived way ahead of the time expected. The assistance given to me was excellent ."
“We are so happy to hear of your pleasant experience. Thank you kindly for your feedback, and please do not hesitate to contact us should you need further assistance. We are always ready to help !”
"Ronnie Reyes takes customer service to a new level. THE BEST!!"
“We value your feedback and are so happy to hear that you were satisfied with the experience, Elizabeth! Feel free to call, chat or email us again if you have further concerns about your order. Ronnie and his team will be glad to help you out again.”
"My order was delayed more than 2 weeks and I called for resolution they offered me a discount of 20% and I had to call 3 times for the discount to be processed. "
“We're deeply sorry to hear that this has happened to your order, Samuel. We've noted your feedback and arranged discussions how we can prevent similar incidents from happening again. Please let us know if you have additional concerns and we'll be more than willing to address them with you. You may call, chat, or email us anytime.”
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:
“We're delighted to hear that Karl was able to provide great assistance to you during your design process, Daniel. You can always contact us whenever you have additional help needed. We are readily available to address your requests or concerns. Thank you!”