"I was after a pair of specific Filas for such a long time and finally found them on Dolls Kill. I ordered them but unfortunately there was a slight misunderstanding with the UK/US sizing. I emailed customer service and got a super quick and helpful response. The team went above and beyond with the mix up and resolved the issue within a day. I mean the store alone is amazing but 5* customer service makes it soooo much better. I highly recommend shopping here, great and unique items at great prices. I’ll certainly be shopping there again (waiting for payday…) "
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I fell in love with Dolls Kill not only because of their unique and high quality items, but also for the brilliant way they promote their stuff.
There is a whole philosophy /ideology behind it against stereotypes, prejudice, misconventions and social misconceptions.
They seem to embrace what has always been the outcast, what has considered to be the ugly, the strang and they do it with great beauty, educated knowledge and humor.
I absolutly love it!
Moreover, Dolls Kill promotes vegan and cruelty free products, which is a must for the way I live!
On behalf of me and the animal kingdom thank you Dolls Kill!
I also wish to thank customer service, in particular Brenna and Bree the supervisers, who had made sure I would be compensated for unexpected payments I had had to pay custom&Fedex for delivery to my country.
Descency and moral values seem to be guidlines for Dolls Kill team.
Cheers!
"
"Order a pair of lovely boots and had a question about the customs ect ! The response from the customer service was immediate and super helpful!!!! The shoes arrived in amazing packaging and condition and even faster than what was said!!! "
"I ordered a pair of shoes that were unfortunately too small and reached out to customer service to initiate the process of returning them. Holland from customer service replied the very next day with a shipping label and made the process very pleasant and truly painless. A week later, I reached out to Holland again to check on my store credit status and again, Holland replied with much efficiency and detailed in his reply email to me how I could use the online store credit I have on my account. Thank you Holland - you’ve made online shopping so hassle free !!! "
"Just got my new shoes in today and cheezus, I'm in love! I got the inverted cross wedges under the Trickz N' Treatz label. They pretty sturdy! The St Peter's cross cut out looks amazing! Clean lines. Overall construction seems really well. And the best part, They are comfortable and if you have wider feet like I do, they are not pinchy! I've been hoarding Dollskill things for a while now cause *shoes*. 99% of the time everything fits correctly. Btw, I hear a crap load of negativity about customer service... Rude this. Won't respond that, babble, babble, b*tch, b*tch... they have never failed to help me and have done so in a quick manner. Never rude, have always listened to whatever issue or issues, I've had. Text them you guys, it's faster, trust me. Chat is great, too.
Also, I could care less about the controversy. "
"Loved how easy it was to show via DollsKill. The respond promptly and really make an effort to help you out!"
"I love your store! I have already placed two orders on your website and I am totally satisfied with both of the transactions!"
"Their customer service team is always extremely helpful and always has swift replies. I recently had a small issue with an item, which wasn’t a problem - i’ve had no issues in the past with them, and their stuff is always amazing quality, and super cute. Stuff happens! Their customer service team was just amazing when it came to helping me fix it! Quick replies & genuinely cared about my satisfaction as a customer. And of course, when ordering a replacement, I goofed and put the wrong address, and they emailed me within 2 hours of emailing and corrected my error. Symone, Laura, and Jennifer are all amazing customer service representatives, who were all so kind and compassionate. Which tends to be lacking in other companies these days! I always look forward to ordering from them again - their shipping is always quick, never comes damaged, and their tracking updated so frequently so someone like me - who stalks the location of their packages - is at ease. An amazing company, and a superb customer service department. If you’ve ever had doubts about ordering from them - i’d rethink that. Some of the best experiences every time without fail. Currently waiting on another order, and super excited for it come! "
"I accidentally gave the wrong address so my order was sent back to the sender. People from customers service replied fast and were very nice and understanding. They helped me fix the problem and now they will resend the stuff. "
"Amazing customer service❤️. I had a thing that needed to be changed on my order, i texted the problem to the phone number they have on their website but didn’t expect to solve my problem so quickly. I got a response in a minute after i texted it. The agent i talked to was super nice and it took care of everything in couple of minutes."
"I have a product canceled and the refund didn't happen. After 1 email, the issue was resolved. "
"I needed my orders canceled because I accidentally place an order and I got a quick reply ! Thank you so much symone for the help!!"
"Symone for President!! I received the best, most excellent customer service on Dollskill. Symone helped me update the shipping address ASAP while my order was in processing (which I thought was impossible!). Symons supported me through my panic and reassured me every step of the way. I have always had great customer service and support with Dollskill with my past inquiries. The Team is always quick, responsive and caring for your issues."
"I had a minor issue with my order but when I emailed customer service they replied the very same day! Not only were they super quick and helpful with getting the issue fixed, but they were also very kind. I really appreciate the wonderful service I received :) "
"I was glad to see there were many options to contact the seller about my issue. The text option is great! The person behind the scenes was quick and solved my issue immediately and In no time! I love the fact that they have plus size!!! Shout out to you guys!! Will definitely be doing more shopping here in the future. "