"I placed an order for a pair of shoes for my daughter but they were too small. I called and spoke with Marina who was extremely sweet, professional and very helpful. She went out of her way to help me get the new reduced price of the shoes verse just swapping them out. It’s refreshing when you encounter good customer services now a days. "
"I’ve been shopping with Dollskill since 2017. I’m NEVER disappointed. the sizes run true to form. Everything ships on time. I’ve gotten everything from stripper heels, swimwear, accessories, boots, pants, t-shirts, you name it, & they are ALWAYS poppin. Willow & KillStar are my favorite brands. Thank you dollskill for being true to being authentic. I’m gonna Shop her til I’m 100 years old. ✨"
"Upon accidently discovering this amazing website, I fell in love at first sight!
Not only do they supply the most exquisitely bad-a** shoes and clothes you'll ever see, but in addition to this, the support team for customer service is impeccable!"
"Excellent customer service. Changed my shipping address ASAP "
"I had a great expecience with customer service when I had to change my shippment address. They helped me so fast, and now I can wait my order with calm. So nice!!!"
"The customer service is amazing! I didn't know that the package I ordered was being sent to my old address until I looked at my confirmation order and so I had text the number and they changed the address right away. I'm very grateful!"
"Dolls Kill accidentally sent me The wrong product and within that day I already received an email saying that they have my correct item and it’s going to be shipped out immediately. Not only were they effective and efficient I get to keep the item that was originally sent to me."
"Was so excited to put in my order however I forgot to expedite the shipping! Lindsay from customer service came to the rescue and successfully was able to cancel my order in a lightening fast time which enabled me to reorder without any downtime so I still got my sale deal, was not double charged and now I will get my order speedy fast! Very excited and impressed with this customer service! Thank you so much! You are the BEST!"
"I had spent so much time on the phone with fedex trying to figure out my order which had been stuck for two weeks. In one online chat with dollskill they connected me with a REAL person named Jennifer. She was super helpful and really prompt with her response. I wasn’t waiting forever I wasn’t shuffled around. Dolls Kill is kinda winning the customer service game TBH, if Jennifer is a representation of their standards. They replaced the order fedex lost. It was so EASY."
"I had a problem with an order and after a few mail everything was resolved. Super easy and they very very nice about everything. "
"Multiple associates at DK helped me when I was stressing over 2 orders I messed up on. Brooke and Elisa answered me back quickly, and were SO nice and helpful. I wish I could give you guys 6 stars and buy you lunch. Thank you for working weekends and handling business like a boss. LOVE YALL AT DK! "
"I ordered an item of the wrong size. The return exchange process was super easy and the reps were great. I had purchased it originally at a sale price and when I needed to do the exchange, the price had gone up. But they credited my account for the difference which was great!"
"Great service! I ordered a jacket and when it wasn't delivered as scheduled, Jennifer went above and beyond to correct the problem. I got my ordering two days after she stepped in. "
"I ordered shoes in the wrong size and they sorted everything out for me. Had replies within 5 hours by email and on Twitter. by the next day my account was credited full amount including my express delivery payment and I was able to order the correct ones To arrive before I go out on saturday! As a uk customer I found the website confusing as I didn’t realise things were in the us and once it comes to uk we have to pay a Extra handling fee (Thanks ups lol) but Thankyou to the dolls at dollskill for sorting my problem right out!! I’m now waiting for my two pairs of beautiful heels to arrive and can’t wait to order more. !!"
"I buy everything but my groceries here! I love the literal **** out of this company. PHENOMINAL customer service., sales that will drive you into bankruptcy, and styles that are unique to who you are! I get at least 3 compliments a day on my clothing. At least 3! They hhhave an Afterpay option to if you find that a BOGO sale is happening and want to do yourself a solid! Just do it... "