"Being a 50-something year old male, I never had heard of Dolls Kill until recently. However, a MUCH younger family friend is a regular customer/big fan, so when I went to pick out a birthday gift for her I first checked DK's online customer ratings (which are stellar, particularly given that people generally bother to post only when they are NOT happy!) and then went the e-gift card route. Like me the squares at Chase Bank apparently weren't familiar with DK, so they kept rejecting my CC charge! DK alerted me to that issue by email within minutes of the order (at around 4:20 AM Eastern!), so wanting to make sure that all would be OK with the gift I hit Return on that email. Despite them being on Pacific time, within only 7 hours I got an email from Elisa at DK. To say that she was helpful would be a real understatement. Elisa not only solved the problem STAT, but also was so kind, cheerful and humorous during our exchange of several more emails that she lifted my spirits during what otherwise had been a rotten day, and quite literally managed to turn my frown upside down! I have dealt with countless customer service functions over the decades, but have had nothing even close to this fantastic of an experience. It is VERY rare to find someone who can be so cool, chic, friendly and funny yet still be able to handle their biz so professionally and solve others' problems so quickly and expertly, but Elisa definitely has that TOTALLY down! I don't know what her exact job title or salary is, but Elisa is a REAL asset to DK, assuredly deserves a raise, and has the very valuable and rare knack of being able (and via email alone!) to take someone like me who has never heard of DK and instantly make me a huge fan, promoter and definite return customer. I sincerely hope that she is regarded and valued just as super-highly by DK as she now is by me, and I can attest from countless experiences with it that the customer world would be a MUCH better place if there were a whole lot more Elisas out there. ELISA - KEEP UP YOUR STELLAR WORK, GREAT 'TUDE, WARM PERSONALITY, SINCERITY AND TRUE HELPFULNESS AND NICENESS THAT I WAS SO FORTUNATE TO BASK IN ALBEIT TOO BRIEFLY TODAY, AND T.C XOXO!!! Steve "
"I accidentally entered the wrong shipping address:( so I immediately emailed them! Paige got back to me right away. She helped me change the address and now my order is on track to me! Thank you Paige you're an angel!!"
"Anytime I need help with my orders, dolls kill is always so helpful and I love that they provide a label whenever I need to return something. "
"I love ordering from this website because their clothes and their shoes are very good quality! Everytime i order, it does not take long to arrive. And their customer service is very knowledgeable, which is a plus!"
"My shoes broke so I emailed them and they fixed it up for me brilliantly, I'm super happy with How nice the lady I spoke to was "
"The online customer service was great! They accommodated me well on an order mistake. I am very pleased!"
"I ordered a couple things last week and one of the items from the set was missing. I emailed dollskill to let them know and they got back to me almost immediately and made the whole process of getting it resent to me basically painless. I will most definitely be ordering from here again! "
"Quick and nice repsones from th team! "
"Always incredibly impressed with the entire ordering and shipping process! My last order had some hiccups on the part of the delivery service and Dollskill was quick to correct it and make sure I was pleased. I also really enjoy the texting service they offer as it’s very convenient and the girls are always so friendly! I have no complaints for the past or present and would highly recommend this company to my friends and family. Special thanks to Kaylin & Yurixie from customer service! XOXO"
"Ok, Dollskill have very unique items but it’s really important to have an educated, fast and understanding customer service. It’s always so easy to reach customer support and they solve the problem right away. Special thanks to customer service agent Paige. Thank you for your time and help! "
"I had an issue with my order shortly after it was placed. Paige, the email rep was so helpful in getting it resolved! Definitely a positive first experience with this company"
"I see ads for Dolls Kill all of the time but never ordered. I found a pair of boots that were sold out in my size everywhere else so I ordered from them. I couldn’t get access to my email for my order information and called and had the info emailed to another address. Their text feature is great, too, so I could get my tracking number! The shoes came SUPER quick, with only $5 shipping. I ordered on a Friday and they came on a Tuesday. I’ll definitely not be so hesitant to order from them in the future!! Thank you!! Xoxo "
"I had a problem with one of the items i received and they went above my expectations to make it up to me! Thank you for being so amazing, big luv x"
"They helped me with changing my address and it went down so quickly and they are all so sweet to their customers. I Love them. I'm excited for my package. "
"I order from DK, quite a bit. The shipping is great (the rush shipping is INSANELY great even during holidays) they restock items frequently so fear of missing out/buyers regret is never a big issue. And returns are simple, free, and fast. If I ever have any my questions/concerns are always validated and addressed immediately by someone kind. I love DK!"