"I love Dolls Kill, and I’ve never once had a bad experience. Even when a mistake was recently made, it was quickly and seamlessly corrected. "
"They are great!
I have received my package in 3 days from USA to Switzerland!
They have made small mistake (but due to the fact that they are so great, they have so much work) of sending me the wrong item, BUT RESOLUTION TOOK LIKE 5MIN! :)
They wrote me that I can keep the product and give it to someone and they immediately sent the correct product - where else does this happen?
Keep doing the good work - I'm return customer! :)"
"I love this site. And I love the ease of returning products and receiving store credit almost instantly if you do need to return something, so you can get to shopping ASAP. Also, if you need help with anything Lindsay is kind and so helpful. She’s very good at explaining store policy and assisting with returns. "
"Lindsay was great at addressing my issue with my order I received. Got everything squared away quickly and professionally. Will be back!"
"Amazing! They go above and beyond, had a return and they took care of it with no quibbles or stress, even though they’re 8hours behind, the lady sorting the issue was hot on the case and responded to every email very quickly.
Big up to Marina, absolute hero just living her life and smashing her job. "
"Dollskill is the ****! Not only do they have amazing products but their customer service is the best! "
"I’ve been a (religious) dolls kill shopper for the past 4 years I would say. Always had quick shipping quick responses from customer service but I’ve never returned anything from an online store before until now. I’ve always been so nervous to do so due to bad experiences in the past with other online stores. Dolls Kill made it super helpful and easy to start a return and send everything back with ease. They provide the shipping label (not sure if that’s mandatory for every online shop) but again this is the first time in a while where I decided to return some items that didn’t fit or I just didn’t like the way they looked on me. All I had to do was pick everything up and drop the invoices and return slips (they email those to you, just have to print) all I needed was a box and UPS sells some for a pretty good deal and that’s it. They pack it up if needed and you’re good to go. Then they issue your store credit a couple of says later! The return shipping is pretty quick also. Thanks DK again. Much love for the last 4 years and to many more! "
"So, I ordered a cute little set from you guys and was sent the wrong item, I then immediately contacted you guys a customer support, and that's when Daniela was there to help me. She was very very helpful with correcting my items and making sure that everything was corrected as soon as possible! I'm using these items for a photoshoot, and I will be tagging your brand with this, and I was very excited that she was able to fix this situation for me as soon as she could! Daniela is absolutely amazing! Thank you very much again and I look forward to keeping on keeping on with you all!
XOXO
Remixx"
"I had some trouble with the address and wrote the Dollskill support. They helped me so much along the way. They were really Nice, answered all my questions and really tried to fix my mistake (they succeeded). Also they answered really fast. Marivic thank you so much you're the best! "
"When I went to order I couldn't change my shipping address and it was too late! My order was already submitted. In a panic I called and emailed to get it resolved because now my order was being shipped to California and I live in Texas. Yikes!! It was outside of business hours and I feared my order would already be processed by the warehouse. At 1am I got a responce email from customer service and Marivic had resolved my issue. Now my order is being shipped to me and I cant wait! Marivic was so nice and very helpful in resolving this issue for me. "
"Dolls kill never been mean to me lol. Always respond and look out for me. Love you killers"
"I got the wrong item in the mail, dollskill replied basically immediately and helped me with the mix up. They were super personable and prompt. I left the interaction feeling satisfied even tho I’d gotten the wrong item. Rare for a big brand like this!"
"DK is **** sick, l love it. Customer service is tight."
"I shop at Dolls Kill *a lot* because they are one of the few sites that has cute, trendy clothes for us bigger girls. I recently bought a jacket and received the wrong size and within a day, they had already shipped me a new one and told me I could keep the original and gift it to a friend. Cannot rec highly enough!"
"I love Dolls kill clothing , they are so on trend & the whole shopping experience is great , they are my one stop shop for club wear & very fast shipping. They have an amazing customer service Tiffani was very efficient & quick absolutely no hassle . They are the only online website who are super affordable & cater to party , clubwear , youthful , summer vacay , festival / carnival type of vibe "