"I put in the wrong mailing address and they were able to fix it, although they were closed on the weekend (phone customer service) they offered text message and the response time is fast! They solved my issue and I am a customer forever. I already love the products they offer, on top of great customer service! Win win win"
"Customer service was not only able to help me out with an issue I was having, they were super quick about it too and very kind! "
"One of the best customer service departments, ever. Kayla was super helpful when I forgot to change my adress and placed an order already and she promptly made sure it was changed. Great lines of communication, awesome service and the products are always amazing. "
"I ordered a pair of boots and the day I received them I realized they were too small. I went to Dollskill to start a return and found that it is FREE to make returns. Wowza About 3 days later I wasn't sure how long I needed to wait for my store credit so, I reached out on a Saturday. Explained that my return was in the mail and they were in the middle of their bday celebration and had items I wanted to purchase. Within an hour a woman named Ciya came to the rescue fast-tracked my return. I went ordered the items. In time to get them on sale. With all the other companies robbing us blind with return charges and restocking charges. Dollskill has won my heart and my business. Bright Blessings Thanks to everyone at Dollskill you Rock!"
"I made a mistake on my order after hours on Friday (yesterday) and even though they weren’t open again until Monday they already resolved my issue over text! Super convenient!"
"I placed an order and then realized I ordered the wrong size boot. I emailed dollskill and Nicole got back to me super fast! Helped me cancel the wrong order and reorder my boots. My order
Shipped fast and I absolutely LOVE my boots!! Hat and makeup! My second order I texted them and someone got back to me in a few hours. Highly recommend these guys! Their stuff is awesome! They also have a payment plan! Whoop!"
"I ordered with the wrong card and instantly realized after and I sent them a message in the order confirmation email and Kayla helped me immediately. I shop with dolls kill all the time and I have never had bad service. Clothing may be edgy but the customer service is definitely not lol thank you"
"I was very frantic because of an unauthorized purchase when someone was on my phone. Customer service canceled the order right away and returned my money back. So grateful!
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"returned an item but I saw that my store credit hadn’t been put in my acc, shot them an email and they immediately put the money in my account no questions asked! they were really nice my representative was Jordan, thank you again!"
"I have been shopping with DK for a few years now and I am so thrilled with this company. I have NEVER had a bad experience with any questions, returns, etc. The team responds faster than any customer service I've ever seen!! Also let's talk shipping. I tend to always just pay the extra 5 bucks for 2-3 day shipping because my.order ALWAYS gets shipped within 24 hours and lately on the same fricken day!!! I do miss warehouse wednesdays on snap chat but I will shop DK as long as my wallet allows. I always feel 100% confident when I shop with DollsKill"
"Had a order get sent back to dolls kills by the mailman for whatever reason. I contacted them about the issue and it being a time sensitive thing I was worried we wouldn’t get it in time. They responded within a hour and gave me online store credit to place the order again to insure I’d get it on time. Y’all are awesome. Thanks Jordan!"
"I made a mistake on the address when I placed an order, usually companies will give a hard time or say no when changing shipping address but this had no problem whatsoever."
"My parcel got lost in transit and Kayla from customer service was quick to contact DHL and get my package replaced all without me even asking. So wonderful. Wish I would have came to customer service quicker, as shipping with Dolls Kill is always amazing, efficient and quick - even though I live in Canada! - and now DHL has me waiting extra long. But it's okay! Thanks for your awesome customer service, DK!! "
"Today I preordered a pair of shoes from dolls kill and I was so excited cause I'm a student so I'm always short of money but I just LOVE dolls kill stuff, so never been able to afford anything but I recently was able to so rushed to place my order. Found out I had ordered the wrong size and sent an email to customer care and Kayla was so quick to respond and sorted everything out for me which totally calmed me down. Nice to know that they are there if you need help at all, she was a lovely and helpful person so Thankyou ! ****"
"I had a package come in and one of the items was damaged. (These things happen "