"I’ve never bought anything before from this website but after seeing an ad for their super cute shoes I decided to purchase them. I accidentally shipped my order to the wrong address and immediately flipped out on myself. But luckily their customer service was amazing. They have a number you can call or text! Like how great is that. They’re quick to respond and so nice. If I could give it 6/5 stars I would. I know where I’m going to be splurging all my money from now on :D"
"I ordered a pair of boots one size up from my size and got them 4 days later. Tried them on and they fit perfectly and feel so good. They don't hurt my feet and they're almost easier to walk in than sneakers or flip flops, seriously. I'll be getting more stuff from here in the future. I also really enjoy the afterpay feature. "
"I have been shopping on dolls kill for over a year and I always have had such an amazing experience with their customer service specialists. Buying online can be slightly problematic for me because am pretty small but have a larger bust so some things just don’t fit right. I’m constantly exchanging items and purchasing new goodies and whenever I have an issue or question they are so quick to respond and give me all the information I need. Also they constantly showcase smaller brands and companies which I really love! Forever a DK girl :) "
"dolls kill always has helpful, informative and genuine people working to help u with ur issues !!! i’ve been shopping with them since 2014 & have yet to find another online based company with this great of service. && clothes are always as described // pictured, and never look or feel cheap. highly highly recommend !!"
"i firstly had a problem with the custom fees here in portugal (which has nothing to do with dollskill) and alexis was stupidly fast (even with the timezone difference) to reply and also super helpful!!! unfortunately i had to return my order, but once i emailed them about it they were, again, super fast to reply and they immediately gave me my store credit!
unfortunately since i’m from portugal, i’ll always have to deal with really high custom fees, but i’ll find a way to manage! thank u so much alyssa and alexis for ur help! "
"I received my order and one of my items had a small hole in the lace. I have ordered from them before without issue and love their products, so I contacted customer service about the hole. They quickly responded trying to remedy the problem. They gave me options and allowed me to chose what worked best for me and it all worked out. They were very attentive and worked with me. I will definitely buy from them again!"
"Alyssa helped me find my size and helped me with returns, she was really patient with me! Also the things I kept I loooove, so so cute "
"Shopping experience has been up to par dust far. Customer service is GRATE"
"I love this store so much, for the unusual outfits, customer service (AMAZING!!), and the quality of the goods! So worth the money, and I've never had so much confidence wearing their brand!! "
"1) how amazing is TEXTING customer service? Yup that exists
2) I was sent a damaged item + they refunded the credit into my Acct so fast. Didn't even have to go through the trouble of sending it back
3) 5 stars 4ever"
"Forever a doll! Able to receive a store credit for returns FREE OF CHARGE! My last return took a little longer to get there but their awesome customer service rep was able to give me a store credit so I wouldn't miss out on my cart. Thank you so much! I love all of their items! "
"I accidentally ordered something to my old address and they corrected my shipping information as soon as I texted their service number. Immediate relief and very helpful— I’ll be ordering from them again for sure!"
"I Order Frequently From Dolls Kill. Always On Time W Delivery. Awesome Quality. V Rare That There Are Ever Any Mishaps W This Company. I Recieved An Order From Them W 9 Items, One Of Which Was A Different Boot Than I Ordered. They Got Back To Me Right Away, Gave Me A Tracking # & Told Me The Replacement Was Shipped For Free W 2-3 Day Shipping & They Would Notify Me Once Shipped."
"Text service is pretty amazing and speedy! Elisa and Leah were very helpful."
"Amazing selection, good prices and quality, and superior customer service!"