"Hey! These boss-**** bitchez helped me out IMMEDIATELY after I emailed them about canceling an order that was processed incorrectly. Due to their return policy, I was worried that I was not going to be able to get a refund back to my card, but they went the extra mile to help me out! Now, I can try again with my discount properly added!
Can’t wait to get my new shoes!
So thankful for the excellent service!"
"Fedex **** up my delivery and returnd the shipment to Dolls kill, but Daniela on the support helped me and I couldn't be more satisfied! Super good help and service! ❤️ "
"Amazing quality items! Every time I received something , I’ve been more than satisfied & whenever I needed help with a question customer service was on top of it ! Nice as can be and handled the matter in minutes :) will continue shopping here ! "
"I love dollskill and what they have to offer, from the amazing unique pieces, to their excellent customer service, I love and appreciate all. Everyone I scroll on their website I end up with a ton of items in my cart and I can only dream to fill my closet with their beautiful pieces. Everyone needs to check dollskill out, you won’t regret it.
#neverfailstoamaze"
"i ALWAYS shop on dollskill. literally always! i’ve never had an issue with my packages until yesterday i received one that was torn with 2 out of 4 of my items missing. immediately contacted customer service and they sent me those 2 items, for free! "
"I had ordered some bottoms and they accidentally sent me the top instead. Now, I had got this for a festival im going to pretty late towards the date I'm leaving so I contacted customer service and Elisa responded immediately and advised to the warehouse and got my order practically a day later!! I'm blown away with the help I got.... my two online store are dollskill and fashionnova, and fashionnovas service is TRASH never talked to a live representative or help at all really. So this just exceeded my expectations I'm excited for my order! Thanks Elisa!!!"
"There’s no place like it on the internet; a shopping wonderland - the kind of wonderland Alice fell into! Quirky, fun and a madd trip, there’s no place I’d rather splurge $$$ than Dollskill! If that’s not enticing enough: their customer service is A+ 100 "
"Luv the clothing the bags the accessories what can I say if u Wan some fun in your dressing and stands out here’s the place "
"I have never experienced such good custom service before. My order never arrived so I contacted the carrier and they said they never received it. I then went on to contact Dolls Kill and just asked if they knew something and without anything I got a mail that they thought it might had been lost in transit so they had resent my order, just like that. 4 days later I got my package all the way over in Denmark. The service really works, they respond very fast despite the time difference and then they are so kind. Will definitely recommend this place! Even for those who are not so trusting on online shopping, they make it nice and easy for you even if something goes wrong."
"I have made several purchases from this site and always been happy. They have the newest trends and styles available and you will be sure to stand out. Their support staff is always super helpful and all my items have came in a timely manner. I recommend them to all my friends and will continue to use them for lots of my festival attire. This particular purchase was for their shadow Anthem drop crotch joggers. They fit perfect and are so comfy. I wear them all the time. Thanks DK!!"
"The best store with the best service. They always make sure you find your perfect size or get the item you want. I’m so happy they are around bc there is no other store like it! Thanks for being you dollskill!! "
"I love how active Dolls Kill are on Instagram, they always so customers modeling their cute stuff, it's nice to see how to style things. They have really unique and cute stuff, great quality too!!!"
"So I had ordered a few items from dolls kill for a present for a friend and I was wondering why the shipping date kept being pushed back later and later by the delivery company. So I contacted dolls kill over the phone and explained the issue with a super friendly girl name Sarah. She immediately took down my email and contacted the shipper/delivery service herself and had an answer about the shipping issue within hours of me asking! That being said I was assured my package was arriving on the original date despite the tracking info! All in all super great customer service! Already ordered more goods! "
"The Dolls Kill is a global online fashion brand for young people of all genders. I love orderings some items from dollskill because they have unique clothes are really awsome. Great price ."
"The website makes everything look fancy (perhaps due to the relatively high prices, especially for what you get). But when I received my order I was SO disappointed with the quality. Everything looks and feels cheap, breakable and uncomfortable, the fabrics make you sweat heavily and there’s lots of unnecessary plastic/waste from the packaging. BUT WAIT, THERE IS MORE. The worst part is that I ordered a pricey bracelet which on the website looked like it was made of metal. Guess what? It was plastic mixed with TOXIC chemicals with an actual health warning on it, saying it can expose to lead (which is deadly). What the heck? Are they trying to poison their customers? Furthermore, they don’t actually take returns, they only give you store credit (and I sure as hell don’t want anything else from their shop, so had to throw the dangerous “jewellery” away).
If you order from UK, you’ll be surprised by an extra £25-30 charge to clear the shipment from customs, which makes it all even more overpriced. Of course they don’t warn you of that on their website.
Lastly, as someone said, they address you as “doll” and “babe” which from someone who has never met me is pretty odd, especially when you express disappointment."