"I didn't receive my item. The tracking says it was delivered by DHL but I had the package sent to my office which was open during the time of "delivery". I requested refund, made a claim through PayPal - they won't help. So I'm just out $60. I won't be shopping with them again."
"I got my order within their estimated time, unfortunately one item was not correct and I was worried about what the process was going to be, thankfully it was not what I was expecting at all! At first I got an automatic email to Inform me that someone would get back to me soon, I was a little weary since to me that meant I would probably be waiting a day to get a response but to my surprise they got back to me within minutes! With an immediate solution to my problem. All of my worries vanished and while the item I wanted was out of stock their customer service was so amazing that I almost completely forgot about that detail. I’m 100% pleased with how quickly my issue was handled and the quality of support I received. "
"I've been shopping on DollsKill for a couple years now & the success + growth of this company is important to me because there really is no other shop like it. I wish something like that was around when I was in high school. Anytime I have a question or if something with my order is jacked up, they always respond to me almost immediately & solve whatever issue I have in whatever way satisfies me. Love DollsKill, highly recommend! "
"Dolls kill’s items are high quality and reasonably priced. The customer service is fast and helpful, with nice employees, in my experience. "
"I've shopped here for many years and I am constantly browsing the website for more things to buy :) I've bought many different outfits, Halloween costumes, accessories for photoshoots & am always super excited to get a package. They have excellent customer service, both via email, text, and FB message, and I've also returned stuff successfully with no issues when something didn't fit right. Love Dolls Kill!"
"Overall great company and good customer service. Quality of clothing is also better than expected!"
"I live for Dollskill!! Not only are they're clothes unique and fabulous their customer service is dank. I have had two experiences where I needed their help and they were very quick to respond and help me out. I know you're probably thinking "twice, that's a lot.", but honestly I shop there frequently.. (like a little too frequently.."
"glad that i’ve found this amazing site !!! im shooked :) choosing like crazy!!! want all of them"
"I will say, I usually have to contact customer service every time I order something from Doll's Kill (no exchanges and returns only for store credit), but they are always SO speedy and helpful. Plus the clothes are cute AF. :)"
"The apparel is so good and original, I loved everything. There was a tiny problem with one item that was damaged and customer service was so fast and good, they credited the price of the item onto my account. Special thanks to Daniela who took good care of me! Love xxxx"
"I accidentally ordered my order twice and customer service was so efficient and helpful in cancelling my order. 10/10 would recommend. Very nice. "
"I ordered a dress and some earrings from Dolls Kill. The quality of both items was absolutely amazing! The shipping was extremely fast as well. I believe they shipped my items the next day after I placed my order. Also, their customer service is excellent! I emailed them with some questions. They answered promptly and responded to all my needs. I definitely look forward to shopping at this store again very soon! "
"I love Dolls Kill. I order from them A LOT and recently I had a messed up order. They gave me store credit for one product and told me to keep it, the other product I was sent the wrong size and they told me to give it to a friend and sent me the correct one for free. Amazing customer service. I will be shopping here for many years to come. "
"I received the incorrect item so got in touch, their response was fast, I was not asked to return the incorrect item, and I was sent the correct item for free. I also did not have to pay fees when it got into the UK. The customer service was very friendly and helpful and the clothing is the best, would recommend! "
"This was my first time buying from Dollskill. I loved the clothes that I had purchased. I had been waiting a little while for my parcel so I messaged customer service, and I received a reply straight away, they were helpful and nice. "