"I emailed dolls kill about a concern I had with a package, and spoke to the most wonderful customer service representative, Nicole. It legit made my day speaking to someone who was so kind and friendly, I felt like I was really taken care of so well! Plus they responded to my email in only a few minutes!! Will definitely be shopping at dollskill again xoxo"
"They are so amazing and took care of everything. I needed to change my shipping address and they got back to me that day and fixed it that day within 10mins. I’m so obsessed with their clothes and now I just love them even more! "
"Love this store, so many cool shoes and accessories and unique items. I just wish they had a better return policy but the customer service is awesome!"
"I had two experiences with the customer service for my order. The first being, I needed to change the shipping address after I had already placed my order and the customer service took care of that quickly and efficiently. The second experience I had was that the bralette I ordered came, but inside the package was a thong for the set instead that had been mislabeled when packaged (not the dollkills fault I assume, but the manufacturers) . I contacted the customer service with photo evidence and an explanation of the problem and was swiftly taken care of. The representative was very clear and helpful and they took care of me beyond the expectations I had. This gives me a lot of confidence in their brand and I will definitely be shopping here more. "
"I Love Dolls Kills Clothes!! I always receive my clothes quickly and they’re always just like the pictures!! Wonderful customer service!!
Thanks Doll Kill
Xoxo "
"I recieved a jacket for a Christmas gift, but was unfortunatly sent the wrong size. I’ve never much cared for talking to customer service, and have NEVER returned something when unhappy with it, I usually just sell it.
I messaged DollsKill through facebook, and was pleasantly surprised by how quickly I was replied to (sending pictures was also MUCH easier than through email) They are sending me the correct size jacket FREE OF CHARGE, and I get to give the M one (which is too small) to a friend "
"I emailed Dolls Kill about a few different general customer service questions. Every single time they answered and helped me in less than 10 minutes! I have never felt so respected and cared for by any other customer service team! If for any reason you need to email or call (they always answer) Dolls Kill, you will be taken care of immediately!
I would also be ungrateful and foolish to not mention Jahna! She was usually the person to contact me via email and always responded quickly. Thanks to her I felt like my emails were taken seriously and definitely boosted my admiration for the effort they put into taking care of their customers! Thanks for everything, Doll!
"
"Dolls Kill always has great selection and variety on their site. Returns are super easy and customer service is a pleasure to deal with. Recently I've enjoyed their all inclusive marketing (like using multiple size girls to model the same clothing). Keep being awesome! "
"Cutest customer service ever. So nice to talk to and very fast responding. "
"I accidentally put the wrong zip code on my order, so I emailed Dolls Kill and they responded so quickly! They helped me to their fullest extent and I greatly appreciate them! Love this website and the people behind it! xoxo"
"I just ordered some items and when paying with paypal it changed the shipping address to an old one. I contacted DollsKill via email and they answered back very quickly and changed the address! Great costumer service so far, can't wait to get this package!! :D"
"I've had awesome and friendly service from several reps each time I have ordered or had to deal with any questions or issues. I surely wish many more companies would be the same. Thank you for caring about your customers. "
"I ordered a palette and when it arrived, one of the shades was destroyed. It literally exploded all over my bathroom. Luckily it was really easy to contact support and get the replacement palette. I’m suuuuper greatful "
"Immediately after ordering, I checked my email, like I always do to make sure the confirmation had gone through, only to find that I'd somehow ordered 2 pairs of boots instead of 1. I sent an email, asking if there was any way the purchase could be altered (I know the FAQ says you can't, but I wanted to make sure, because I emailed within minutes of the purchase). Ciya emailed back within 10 minutes: they not able to change the invoice, but were able to cancel the purchase (full refund) so that I could redo the purchase with the one pair of boots. I've never had customer service go so quickly or pleasantly somewhere before. Definitely would recommend DollsKill to anyone looking for alternative style clothes/shoes."
"When I emailed them with a problem, they messaged me back instantly. They were very generous and fixed everything quickly and painlessly. I love the familiar but professional way that they communicate with their customers- I felt very taken care of by their staff!"