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Verified
5/5

2019-01-06

Return/Exchange

"Dollskill’s customer service has to be the fastest and easiest support I’ve ever had, Nicole was super helpful and was even reaching out to me on a weekend when they aren’t even supposed to be open! She made it so that all I have to do is drop off my package with their labeling making it easy, she also was very personable throughout the whole process leaving me feeling good about my exchange!"

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Verified
5/5

2019-01-06

Customer service c:

"Their customer service was extremely helpful and pleasant. I love love love when brands make you feel like a priority and dollskill is definitely one of those brands. They responded even though it’s the weekend and were incredibly nice. 10/10 would buy from them again! "

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Verified
5/5

2019-01-06

Amazing Customer Service

"Dolls Kill has awesome and gorg clothes, shoes and accessories! Fast shipping and they're customer service is wow! My go to brand when I need something new, weirdo & different!
Love it!
"

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Verified
5/5

2019-01-05

Refund babes

"Fab! Dollskill refunded and got back to my email so quick! So understanding, will always be doing my shopping through these babes ****"


Verified
5/5

2019-01-05

colors may differ slightly irl, but quick and friendly customer service!

"I returned some items I changed my mind about to Dolls Kill from Singapore around mid December. A couple days into January I hadn't heard back yet, I assumed because of the Christmas and New Years rush. I was worried because the return policy is 30 days, so I sent an email asking if they'd received my returned package. Sooner than I expected, I got a reply the very next day letting me know they received the items and added the store credit into my account. I was so happy! The response was so quick and the customer service was so friendly! :D

Just a bit of feedback regarding the items I returned; the pictures on the website are very light/bright, so some of the items appear to be a lighter color than they actually are in real life. I saw something I thought was white but reading the description they provided informed me it was actually pale pink, and when I bought it, it was clearly pink in person whereas it really looked white online. Some pastel colored items I ordered looked darker/more saturated in person as well. Some I wasn't too bothered with so I kept them, but I returned the others.
"

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Verified
2/5

2019-01-05

Horrible quality clothes great customer service

"I must say that I’m very upset with dolls kill I ordered a wallet and a pair of earrings about a year a go which I never received cause they claimed that it got lost in the mail I got a $20 store credit which is cool but ..let’s fast forward to a year later I received a package from them which contained a pair of earrings,lingerie,dress 2 belts and a swimsuit and a 2peice crop top high waisted skirt set which added up to $53 ($75 would have been the price if I didn’t have store credit) and let’s just say that the clothing was very cheap the dress was really short and too tight the belts were cute but designed horribly the lingerie was to big as if it was stretched out but I can grow into in the swimsuit was also extremely small even for me and I’m a XS and the matching set was also small but it looks great on me and I can also make it work I’m just thankful for the store credit and the fact that all my items was on sale cause if not I would have been **** **** "

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Verified
5/5

2019-01-04

My Favourite Shop

"I have been shopping with dollskill for a number of years now and it’s honestly the only place I shop. It has a wide range of quirky and cool clothing, accessories, shoes and more that are great for pretty much all occasions. The customer service and personality of dollskill in general is welcoming, helpful and kind. All issues I have had have been resolved quickly and easily, just a few emails and you’re sorted. I recommend dollskill almost on the daily it’s the only site I’ve found which holds so many different styles and tastes at such high quality with quick shipping. I live in Australia and I have received my pacakages quick and on time every time (bar one incident which was quickly resolved). I highly recommend dollskill for a quirky and fun store with a great community, customer service and products. "

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Verified
5/5

2019-01-04

Great experience!

"This was my first (of many, I predict) experience with Dolls Kill. I love their products, but the customer service was really amazing. I encountered a small issue, and it was resolved super fast. Communication was great and I really appreciate Brenna's help through everything! "

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Verified
5/5

2019-01-04

Unique, accomodating, and efficent service

"I was helped with a unique situation by representive by the name of Chenoa, via phone. Her service was beyond exceptional and the company was very accomodating, despite the specific situation transendinding policy. I was extrenely pleased to find that they could help me when i was otherwise discouraged. Knowing their employees and company are so helpful, gives me confidence in bringing my business to Dolls Kill."

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Verified
5/5

2019-01-04

best costumerservice!!!

"Stupid me messed up with the shoes sizes (US - UK).
Dolls answered my questions at once and helped me perfectly!
Once again - thanx a lot!
You are gorgeous! Luv u
"

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Verified
5/5

2019-01-04

Stolen package

"I had a package stolen out of my mail room on New Year's Eve. Happy holidays to me right?! Dolls Kill gave me full store credit for the missing items which greatly lessened the sting. I am very grateful! Great costumer service!! Thank you "

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Verified
4/5

2019-01-04

Customer service is great

"I wa originally very upset as the shoes I ordered for Christmas did not match the description at all. I also had little time to return them. I contacted customer service and they were very compliant. They immediately tried to help me and fixed the website image to match the shoe. I appreciate their quick responses and dedication to keeping me happy. "

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Verified
5/5

2019-01-04

Customer Service is Everything

"The great thing about DollsKill is that they have amazing customer service. Everyone is so nice and they always respond very quickly. I have a little bit of trouble finding stuff that actually fits, which is no fault of DollsKill of course. So whenever I have to return stuff they are always super nice and give me the store credit very fast. I do wish we could get the money back instead of getting a store credit, but it's alright. Overall, the customer service is what keeps bringing me back. "

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Verified
5/5

2019-01-04

Wonderful customer service!

"I emailed dollskills customer for help with cancelling an order. WIthin twelve hours a representative had emailed me back and cancelled my order. I was very very pleased to see such fast and responsive customer service. I would recommend this brand to anyone looking to buy online. "


Verified
5/5

2018-12-27

Great customer service

"My order arrived very fast! I live in Australia and it only took about a week which is amazing. The items were in good condition apart from one, but customer service was incredibly helpful and sorted that out immediately :) very impressive "

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