"When I ordered the shoes I bought the wrong ones came in! They were in the right box but wrong Shoez! I quickly emailed customer service and they replied so fast and on a weekend when it shows on the site they are off!! Everyone who I spoke to was soooo f***ing amazing (and super adorable) it felt like I was talking to a friend instead of some customer service rep on the other side of the computer lol !! They Showed a tremendous amount of cooperation and really cared about getting my problem resolved!!! Walked me through the whole process of how to return something cuz personally this has never happened to me before!!! So shout out to dolls kill for really caring about thier customers!!!! "
"I love the ability to text customer service! It was so convienient and they were so helpful when fedex was taking forever to deliver my order "
"My mom put the wrong email and when i returned my package i couldn’t access the credit. Alyssa B. responded via text right away and was super sweet. The text feature is so great, especially since so many people have anxiety about calling. Thank you so much Alyssa B. , and Dolls Kill! "
"The return/ exchange process is so hassle free. Just let them know your issue and it is resolved within minutes. The texting option is also a nice touch rather than waiting for an email response."
"Have been ordering from dollskill for years and have never had a problem, Returns are so easy and you get great customer service! Highly recommended "
"If I ever need help, they email me almost immediately! I love every item I have ever bought from them and just adore them so much! If you want to be cute for a decent price shop here! You always feel welcome! "
"Sometimes the products are hit or miss (or missing lol), but the customer service has always been smooth, fast and friendly. I couldn't be happier with how my issues have been resolved. Returns are easy, respond time from customer service is very timely and overall a wonderful experience in that aspect."
"I've been ordering from Dolls Kill for about an entire year now, and I can easily say that they're one of my favorite online outlets for clothing. It was just yesterday that I had to contact the store in question for an order of mine, and it was handled with such care, ease, and professionalism that I immediately felt relieved. They're just so easy to work with! The clothes are amazing, the shipping is fast, all of my items are in their proper condition, and I'm never left disappointed. It's always nice to not have anything bad to say about a company."
"Great stuff and awesome customer service! Quick, easy, and not to mention very helpful. One of my favorite online stores. Cheers!"
"The Best Customer Service Online! Thank You Alyssa!! Quick Replies, Great Problem Solving And Magnificent Customer Service! I Appreciate It Dolls Kill Keep Up The Good Work With The Team!! "
"Amazing experience with Brenna, got a wrong item and within 20 mins or so of sending them an email, Brenna had already responded letting me know the correct item was being shipped and linked me on how to return the wrong item. Great customer service, just one more reason to love DollsKill "
"First of all EVERYTHING i order from Dollz Kill is sickening and always fits as expected. Their customer service is amazing. The rep i worked with was very quick to respond and when my packages were stolen, they helped me get news ones and gave me a credit for the item that was no longer available. I will forever F**K with them!"
"Great customer service, and fast shipping! Super sick that you can text them for questions as well!"
"I ordered $200 worth of clothing and one item came in wrong. I emailed dollskill and they quickly replied (noon the next day). It took a few emails but soon enough she had worked out what to do. Alyssa was very helpful and said that I could keep the item that was accidentally sent and then she sent me the correct item using store credit. Alyssa was so sweet and helpful and made my buying experience just that much better. She saved me the stress of it all. "
"I was stupid and wrote my address wrong, I made sure to contact costumer service and they responded super quickly! shout out to Jahna :')) my package is still lost in the sauce but she told me she'll get it redirected when it gets back to the warehouse. Jahna if ur reading this u rock sis. "