"USPS messed my delivery up and I let Dollskill know and they did whatever they could to keep me updated and even reshippes my order! Super empathetic, great customer service. Not to mention the cute clothes! I have bought clothes from here before and will continue to do so. "
"Every time I emailed the support times they always get back to me so quickly and have always resolved my mistakes!! "
"i order from dolls kill about twice a month and i have always received great service and product "
"I have placed one order so far with Dolls Kill even though I love everything already, their outstanding customer service and attention to making shopping with them a great experience is incredible. Highly reccomend dolls kill wowie "
"Had a problem with something from opening day and was greeted with amazing customer service and was treated like a king. 10/10. Fastest email response ever!"
"it was my first time shopping with them and although the website had crashed and stuff they were super comprehensive and kept me up to date! cant wait to shop with them more in the futures ❤️❤️❤️ ily bbs thanks for all the help"
"I am very satisfied with the service that Dolls Kill provide. They are always very helpful and ready to solve any issue might arise from any order. I want to thank especially Vanessa from the Customer Service Team who showed me great efficiency and courtesy in dealing with my order. Thank you so much. And of course, the clothes from Dolls Kill are always amazing. "
"I almost shop exclusively from Dolls Kill. Sry not sry. They're my ride or die and I've literally namedropped them so much I'm no longer welcome at parties."
"Beautiful products but if they arrive with a fault you'll never get your full money back. If you leave in the UK, they don't cover the cost of the return. So that was £10 extra I paid for some earrings I will never wear. They also don't really refund you, only send you credit to spend more in their shop. So you are technically forced to spend more. That was my first time buying there and I am really disappointed."
"I loved my jeans which I bought online except the fact that it took longer than 21 days to arrive. As well as, I didn't receive the skirt that I ordered and then was told that I couldn't have the skirt as they were out of stock after paying for it. To numerous days to sort out and the fact that the all of the people working for customer service there did not make it any easier to understand what went wrong. Not happy with my experience and still haven't received my refund for the skirt. "
"I was excited when I found their website because I love the look of their clothes, but they don't stand behind the quality of their products. Furthermore, their customer service is very poor. I have bought several items from their online store. One of the items included a pair of shoes which started falling apart after wearing them for one day. Their return policy is that they don't accept worn items. I asked if they could make an exception since the product fell apart so quickly after wearing it, but they wouldn't make an exception.
Furthermore, they show items to be in stock on their website which are not in fact in stock. This happened with two items that I purchased and in one case they didn't inform me that the item wasn't available, so I only discovered that the item had sold out when I received my package with the other item I had ordered. When I contacted them about it, they told me that they had sent me a message about the item that was no longer available. So, I searched my inbox and found no such message.
Finally, the processing time for items is very slow compared to a lot of other websites.
Buyer beware! "
"The clothes are such great quality and I won’t go anywhere else for festival wear, the customer service is really good and SUPER helpful. LOVE DOLLSKILL 10/10 recommend to everyone!!!!!"
"Dolls kill is an amazing shop with the latest amazing products items . That you will love yo show off all the time . The service is super easy and always look out for there customers. Love this shop and recommand you all become addicted dolls kill too "
"I am not 21, i am an adult male who spends more than most people on your site.
Your phones do not work, answers and hangs up every time , your chat agents are not smart enough to type correct English.
I paid for overnight service , got half the order. Agent was not willing to return the money i spent for over night shipping even though they did not ship as promised!
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"Personally, I've always had great service from Dollskill. I've ordered numerous times in various volumes and never had issues with recieveing everything I ordered correctly! Even their returns process was fairly simple and painless when I didn't end up liking something. Customer service is also helpful if you read the FAQ beforehand. Overall, love them for their selection and they're always including new and older indie brands into their stock."