"Wow!! This company rocks, their customer helped me with an issue I had with an order and even made an exception to made sure I was happy with my outcome. At first I said “never shopping here again” thinking there was no way I would get help and be happy about it.. but once I actually got in touch with them everything was fixed and with the best outcome! I even got an extra discount on a future order!! Thank you guys so much for helping me and creating a loyal shopper ❤️ Thank you, thank you!!!!!!! You guys are awesome!!!"
"They always reply promptly when I have a question and have incredibly killer styles. Thanks for being so great!"
"I had a small shopping issues but they helped me fixed it right away. They were super nice and attentive. I’ll for sure buy more stuff in the future. I love most of all their items! "
"I decided to try the texting service, and the response I got was so quick! They called me “doll” too, which is my favorite thing to call people, so even more brownie points. Love you guys!"
"Excellent client service, and loved my item "
"I always find something I can’t go on without when I shop thru DK! It’s like its own alien babe/boss ****/goddess sister brand/shop and I LOVE it. And they’re so sweet and helpful regarding customer service. Looking forward to meeting the babes out in SF or LA and seeing the store(s) .... so proud of you dolls for kicking ****!!! And looking hella cute while doing it ;) LOVE!
xoxoxo
Luci bb "
"I LOVE the shoes, since I was introduced to DollsKill’s website 3 weeks ago via instagram I’ve ordered 5 pairs of shoes and my 18 yr old daughter loves the site too. Thank you for not discriminating against models with tattoos btw"
"After making a stupid error with my purchase I contacted customer service who were brilliant. The delivery was quick and the quailty is excellent . Very happy!"
"Love this site!!
Ridiculously awesome boot selection and prices!! They respond right away if u have any questions, will definitely purchase again from them! "
"After panicking because I had submitted an order with my old address, they quickly helped me change the shipping address before any damage was done! There are so many ways to contact them and they all worked. Even the texting! Felt like there were actually people on the other side who were responsive to their customers' needs. "
"So their website is a bit wonky, but they were instantly helpful in correcting my order, thanks Brooke!
And I have to say, the punk/goth/pop gear is fairly damn **** :) "
"They have a great selection of clothing. Awesome customer service and the “afterpay” method that they offer is a bonus! Definitely would recommend!!!!!"
"I’ve never had a bad experience with Dolls Kill. They have such sweet people working there that make you feel like you’re more than just a customer. By far the best customer service I’ve ever seen. Very welcoming to everyone, very sweet and genuine, and they never make you feel judged for anything, no matter who you are. Literally feels like talking friends. "
"i ordered shoes that were way too small for me, so i contacted the help staff about returning them. the lovely brenna was there to answer all of my boring questions & she was super super friendly, polite, & respectful!!! woo!
the only issue i had was just a teensy bit of dismay when i found out the shoe’s listing was reupdated to say that a size up was recommended - a couple of days after i had already bought the shoes. it wouldve saved me the effort of having to return the shoes, but nonetheless, super duper customer service, REALLY fast shipping (my package went all the way from the us to nz in a week!) and the prices are great. theres a nice balance between affordable & a little more for quality items. "
"USPS, like the geniuses that they are, lost 4 packages of mine from 4 different retailers (including Dolls Kill). I reached out to Dolls Kill to try to get a replacement since I had been waiting for them and I wanted to snag 'em before they sold out. To my amazement, they put a replacement in the mail for me almost immediately and let me change my address to avoid dealing with my local Post Office. Super prompt responses and super helpful! Alyssa was a lifesaver!!! (Ngl most of their stuff is too out of budget for me as a broke college student but definitely gonna buy more from there when I can in the future). "