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Verified
5/5

2018-12-27

AMAZING CUSTOMER SERVICE

"I ordered for the first time from Dollz Kill right after moving and my order ended up getting lost in transit. The support from Dollz Kill was incredible. Easy to get ahold of, fast responses, incredibly professional, and they got my order re sent to my new address. I couldn’t be more happy with the service and quality of products. "

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Verified
5/5

2018-12-27

Awesome clothes and the best customer service

"I am from Argentina, you can't buy clothes, shoes and accesories like that in my country. The design and quality from the clothes is excellent, also had a lot of sizes, and that was great because I'm too thin and it is very difficult for me to buy clothes online without try it and for my surprise all the things I bought have a perfect fit! Also I want to give a five stars rating to the customers service (in special for Marivic who has followes all my orders) I had a trouble with the customs of my country and she helped me and she didn't stop until they solved my case. I will definitely buy more things!♥"

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Verified
5/5

2018-12-27

Great customer service

"I ordered a package to a friends address and they sent it back but I didn’t get notified about it’s return. When I eventually found out it had been returned and got in touch with them, they replied quickly each time and were very helpful, giving me store credit and offering a refund once purchased to match the price of the items when I bought them. Love u guys thanks so much!"

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Verified
5/5

2018-12-20

Fab customer service!

"Ordered a pair of boots in the wrong size, didn’t realise until the next day. Tried my luck and sent an email the next day asking to cancel the order before it was sent out, even though the website says orders can’t be cancelled. The customer service was so unreal, my order was cancelled and I got a full refund in 3 days. Will definitely order again (just in the right size this time) "


Verified
5/5

2018-12-20

I love this site!

"Dolls site has awesome clothes, shoes and accessories! Fast shipping and they're customer service is bomb! My go to when I need something new and different!"

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Verified
1/5

2018-12-08

Don't buy from them

"DONT BUY FROM DOLLSKILL. So I'm just gonna vent about his because there's litterally nothing else I can do ? So I used to be the biggest fan of that site till they **** me over and got away with it.
In AUGUST I bought 112$ of stuff 4 items all on sale that were regularly priced much higher then 112$ so the value of everything I bought was higher then the price obviously.
They sent it out couldn't find the address so it was returned to sender .. this happened a second time even tho.. I had double checked and verified it was the correct address...
So I still haven't received it and at this point it's already been weeks not to mention I had payed extra for fast shipping... so emailing and calling their company to try to resolve this they tried telling me they couldn't send the items because they didn't have them in stock. THATS **** BS you sold it to me you must have it especially since ya know you've sent it out twice to the wrong address.
So then they try to give me store credit... 17$ anyways?!?!? Not only did the value of what I bought come out to way more then the 112$ I paid for so their store credit won't be nearly worth what I had bought... But they didn't even give the full **** amount that I paid ?!?
Then trying to fix that I've been calling and emailing them multiple times only to be ignored on all calls and all emails are auto responsive that goes in a circle of endless non useful bs.
So I call the bank.
They can't reverse the transaction because they can't find it in my transaction history?!?!? But wtf. Because I never got that money back and I didn't receive the store credit of 112$ either ?!?!? So good job DOLLSKILL. You've skammed another one. Well done.
"

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Verified
5/5

2018-11-24

I feel loved

"First of all, the site has everything I want. So I was super excited to go shopping on Black Friday, but when I messed up my shopping information I was so scared. But they have so many ways to get in contact and they were so quick to respond and everything got fixed and I feel so loved. I’m so excited to get my stufffffff! Just in time to continue being thankful, Happy Thanksgiving Doll’s Kill! Ready for Christmas now "

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Verified
5/5

2018-11-22

Dollskill is amazing and so is the customer service!

"First off, they make AMAZING rave clothes and everything I got is extremely high in quality. I payed for overnight shipping but they didn’t end up making it to me in time, so I was issued a refund promptly for the shipping. Additionally I was missing an item in my order and it was shipped out the day after they realized the mistake which is really amazing! Overall I am so happy at how nice everyone is at dollskill. It is also extremely easy to reach customer service as they have a texting option. Thank you dollskill! I will definitely be a returning customer for future raves!!! Also, they accept Venmo which is so dope!"

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Verified
5/5

2018-11-22

Fantastic Customer Service

"I’ve ordered several times from DOLLS KILL and I love their stuff, super unique and cool. Their customer service is stellar and they are always quick to respond. The best! Thank you ****"


Verified
5/5

2018-11-21

Super Helpful!

"Had a wonderful experience with a shipping mishap, super friendly service!"

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Verified
5/5

2018-11-20

Very helpful!

"I was sent the wrong item and they quickly resolved it and let me keep the item I received. Cant wait to show off my outfit on my instagram @kaylinlanette !"

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Verified
5/5

2018-11-20

Such a Doll

"My customer service agent was wonderful and helped me out as much as possible. They were such a sweetheart and I’m happy to have nice people working for this company!!!"

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Verified
5/5

2018-11-19

Awesome

"I love the fashion from Dolls Kill it's rare to find good style anymore. "

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Verified
5/5

2018-11-19

great customer service

"helped me immediately when i emailed and were super polite x"

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Verified
4/5

2018-11-18

Credit Memo

"I absolutely love Dolls Kill! They are really sweet and make you feel like your talking to your best friend lol only thing I don’t like is the fact that they don’t do price adjustments online, because they only have 1 store which is a million miles away from me...other than that great experience every time "