"I ordered at Dresslily.com and unfortunately the bikinis i ordered didn't fit very well.
But the support team was very obliging and kind and they solved my problem very fast and without any discussion.
I was really surprised and very pleased.
I would order any time again. "

"I love to shop at Dresslily because of the extensive product selection, prices, and customer service. I'm actually blown away by their customer service. They do aim to please. The products I've ordered so far have been surprisingly high quality for the price. "

"I bought four items in this order, some necklaces and a bracelet, wow, I was surprised about the quality! when I use them people think they are brand jewelery.
I am really satisfied and I recommend you this company."

"All of my items met or exceeded my expectations. The prices are fantastic and shipping is free. Please note the sizes, I am 5'2 and 155 pounds, I order size XL for dresses and blouses and they are all a perfect fit. Items are well packaged, and the website says it can take up to 60 days for shipping, but my order was at my door within a month."

"Although package took about a month, it's normal because of free shipping and it doesn't really bother me. I take it as a surprise gift for myself a month later. All the products that I bought look exactly like the picture, some of it even better. Quality is also great for the price I paid and with proper care, the product lasts long. Have purchase twice with DressLily and will definitely purchase again."

"I was introduced to dresslily by my roommate recently. I have since ordered 5 items in 3 orders total. So far all items have arrived within reasonable expectation of time that was set before I completed my order for each individual item has its own projected shipping and handling turnaround time. Although sizes tend to vary from item to item, as long as you check this size chart for your proportions then you will avoid those issue for the most part. 1 of my items arrived damaged, I reached out to dresslily support who responded within 24 business hours of each message with all of my communications with them. For a company that does not seem to be based in North America, they seem to be rather fluent, courteous and prompt with their responses. 1 item I had a problem where my arms didn't fit in the sleeves, when I completed the review saying as such it triggered dresslily to contact me based on their concern with this item. This shocked and amazed me as most places will not take it upon themselves to resolve these trivial matters. Overall I am extremely pleased with the clothes I have received (even the damaged one) and really love the loyalty program they offer and how it works it very ingenious for both the company and the customer. Offering the option of submitting product review and pictures of clothing being worn by customers for points, which can be redeemed for $$ off your order is a perk. Gotten numerous compliments on the items and will continue to make purchases with this site. Absolutely love it. Just read the literature and one should not have any misconceptions about sizes and shipping time-frame etc, otherwise contact support and they will usually work with you to promptly resolve the matter. Great communication from staff and shipping overall love dresslily!!!"

"I have been a DressLily customer for a few months now. I have found their website to be very easy to look around and manage and have ordered several swimsuits, dresses and tops. I have had some minor issues with sizing on a couple of items and customer service responded quicky and were able to resolve my problem in a very timely manner. I would recommend highly buying from their website. It does take some time for the products to arrive (2 weeks) but you do have the option of them arriving sooner. To me the items are worth the wait."

"I ordered two items from Dresslily. Upon receiving the items they were too small. I contacted the wonderful support at Dresslily who worked with me and refunded money to me. All was done in a more than efficient and timely manner. I would advise anyone to shop with Dresslily."

"This company does not deliver! I ordered a bathing suit in June and it still has not arrived. The shipping number is invalid. Total waste of my money and time. Please do NOT order from this company.

This is what I received today after they read my post:

Your support in changing the negative review and updating the rating on the https://resellerratings.com would be highly appreciated.

We will offer Big gift after you done this.

Thanks for your support and kind understanding.



Yours Sincerely

Dresslily Customer Service

"

"I ordered a shirt, and it took Dresslilly almost one month to ship it to me. And when I received it, it was the wrong shirt! And not something I would wear either.
So, I sent Dresslilly a request for a return, but they never provided a process by which I wouldn’t have to pay shipping fees, or any other solution for that matter. And not even the threat of a bad review here had any effect. I think they don’t care, and I found their so-called customer service to be a joke; a few days ago, as a follow-up to the ‘support ticket’ I received a satisfaction questionnaire a few days ago.
My recommendation would be, if an item is taking way too much time to ship, cancel the order if you can—because that means the item is probably out of stock."

"I am very happy and satisfied with all the arders I have made on Dresslily website. The quality of the products is good, customer service is very helpful. Very happy"

"I ordered two items from this store about a year ago; one of them arrived in a good time frame - no issues. The other one did not. I submitted a ticket so that the issue could be sorted out, which was not answered for several weeks. Even then it took months to have a new product sent to me. They reimbursed me, though. Their customer service, although slow, did keep me happy. In the following months, they continued to contact me and when i responded, they did not take weeks to get back to me as they did before. It seems that if they need to talk, they will. But if you need help, they will take their time. As long as the product doesn't get lost in the mail, everything is fine. Also, their sizes run very small. Quality is so-so. "

"I found the dresslily site from a google advertisement. I've only ordered a few items so far, but was really impressed with their customer service and the expediency of which they handled my questions/concerns. I have to say it does take a little bit longer for shipping, but it's well worth the wait. Everything I ordered was just as pictured and you can't beat the prices!"

"I highly recommend Dresslily.com to anyone who loves a good bargain and free shipping! It's been my personal experience in dealing with Dresslily that this company offers quality merchandise and very good customer service to their customers. Shipping times are reasonable and they allow customers to use PayPal to protect their purchasing experience. Two tips to make shopping with Dresslily an easy experience: pay for your purchase directly from your checking account through PayPal to avoid delays and transaction fees, and order clothes one or two sizes larger than indicated because clothing sizes run smaller on their site than those in the U.S. If your purchase is too small, I believe Dresslily has a good return policy, but at these low prices, it's easier to give it to someone you know and order another in a larger size. Check out their watches; they are very reasonably priced and good quality! "

"Had couple of good experiences with this vendor (bought clothing as well as jewelry). Items exactly as described (and same as on pictures), priced very nicely. One time (between several orders) there was a problem with shipping, customer service helped me out quickly to my satisfaction."