"My sister found dresslily in June. She is a beautiful girl, only 16 years old. I reminded her to watch out as I could not believe the prices with nice dresses were lower than I expected. Ema said that she wanted to try as one dress was so charming. Okay, I agreed. Even she was cheated, the price is not expensive, just have a try.
Surprisingly，the site didn't disappoint Ema. When she received the dress, she was so happy and swear that she will continue to choose other products.
One day, I have nothing to do and decide to try the web. When I browsed the site, one Long Sleeve Dress attracted me. I hesitated a while and bought it finally. It's cheap, I didn't think the risking.
I have to say that shipping time is slow as I wait more than 20 days. I contacted their customer service, they are kindly to answer my question and tell me the details about my order status. They also present a discount for me for extra gift. I'm satisfied with their service although I had not received my order.
About 32 days, I get my order. It's the same description. Dresslily didn't disappoint me again. I will remember that, if I ever should buy anything from dresslily again.
All together, Dresslily's products are not expensive but good quality. Especially the customer service is brilliant included very fast response and a great outcome.
Con: Shipping time is longer than I imaged, but considering it's from abroad and I didn't choose the faster shipping, I accept it. It worths!
Thanks!"
"excited for my purchase.
i give you 4 star cause my ship has not arrived yet but its on the way by DHL, I did my order and as they say on the web page they : Total Delivery Time = Processing Time ( 3 days ) + Shipping Time ( I choosed 3 to 7 days ) . after the 3 day processing time , DHL sended to me a tracking number and now my purchase arrive in less than 7 day ... my next review will be about the quality of the item
thanks dresslily"
"I LOVE DRESSLILY!. I've placed literally many orders over the last three years or so,
Their service is very good, they really care about whether or not their customers are satisfied.
Some times, no matter what issues I have with the items, they always resolved them.
Many times I can order items and can have them in good condition. Shipping is fast, the PRICES ARE CHEAP. You should not miss this site!!!! I recommend them to every one."
"I don't know why so many people dislike dresslily customer service and products. But for me, there is no bad experience happen. I placed order in August and received my order on 09/12. I choose the shipping method 7-25 business days and received in 15 business days. So excited! I didn't expect that I can receive the order before 09/30, but it did. When I opened the package which was included the invoice, I was so happy that the dresses I ordered are beautiful. Although the color is a bit shallow, but the quality is great! Next day, I choose one to wear and go shopping. It's attracted many praises. I feel happy and more confident. I recommend dresslily to my neighbourhoods and family.
Recently, I placed my second order at dresslily. I contacted the customers service team to consult the shipping time. The guy named Fay was kind and friendly. They always answer my question in 24hrs promised.
I'm not sure when I get my second order, but considering the good quality and lower price， I'm willing to wait!
Many thanks!"
"I ordered two things for my birthday. A month passed, nothing, not even tracking information. Two months passed, I contacted them. They told me to call my local post office. I called, and the tracking number they gave me is invalid. OK, so I tried contacting them 3 more times. Word of advise for everyone, SAVE YOURSELF THE TIME, THE MONEY, AND THE INCONVENIENCE. Its obvious that this company does not care about their customers.
Check your records again sweetie, I sent many emails, reviews, replies to orders. Your excuse for "weather and delays" does not explain why its over 2 months. As far as the "solution" you gave me? It was to call my local post office. I called them and the tracking number was INVALID, as mentioned in my review but obviously you DO NOT CARE ABOUT YOUR CUSTOMERS enough to even read the review thoroughly and respond with correct information. And the best part? THERE IS NO CUSTOMER SERVICE NUMBER. So my emails get a generic reply that does not help what so ever and I'm back at square one? Pathetic excuse of a company."
"I have ordered two shorts from dresslily,when i received the items,one of the item has a little issue.But after contacted the customer service,my problem is solved .The other item are very beautiful,many people asked where i have bought it.This is the first time i purchased here,i will place more beautiful things soon."
"So far I have been pleased with the service. I should have looked more closely at the size chart before my order.Quick response and resolved my issue. I am happy to receive a good resolution..I got my money back as they promised.Easy to order, shipping takes a bit of time but I received everything eventually and its all good quality for what I paid. I love your merchandise style and you have reasonable prices. Your company has treated me with my first purchase very professional. I would recommend you to my friends and family,thanks Dresslily."
"I would leave zero stars if possible. I'm wondering if this company is a real company.
I ordered a mermaid blanket for my daughter's birthday which has now passed. Delivery was supposed to come 4 days ago. The tracking number leads nowhere. DHL (the service they use for deliveries) has not heard from them. They took my payment. Emailed them twice last week; no response. I emailed them earlier today as well, but not expecting a response. They have no phone numbers available to speak to a real person. When Googling "Dresslily," you'll find a dozen websites dedicated to illustrating their horrible customer service, or lack thereof.
SHOP ELSEWHERE!!
P.S. In creating a user name for this review, "pissedmama" was already chosen."
"I have ordered many things from Dresslily and I'm satisfied. The products looks like in the pictures!
The shipping time it's fast enough and some of the products arrived even earlier than expected. The best things to order in this site are shooes, lenjerie and jewelry. All of them are amazing!
I have ordered a pair of very beautiful red shooes and I'm very satisfied! They are just so beautiful! "
"I ordered the little kids' purple mermaid tail blanket. LOVE IT! Shipping was prompt, and customer service has been top notch! I will order from Dresslily again!!"
"I ordered a shirt, you sent me an mail it was mailed on 09/02/2016, it is 09/16/2016, still nothing!! I cannot contact you to find out where is my order? You only chat with someone preordering. No customer service response for anything I tried. I am going to contact Paypal and get a refund. This company ****, will never order from you again
Okay, saw your response...it's now 09/19/2016, still no delivery....your poor response doesn't fix your scam. "
"I use this site a lot to buy wigs for cosplay and finding wigs for original character cosplay. They have a great selection and great prices. Shipping is quick and all the wigs are great quality and incredibly soft. "
"A little upset pt order in on Aug 16, 2016 and still have not received the order. Contacted and sent a tracking, last time there was activity was Sept 6 2016 :(
"
"I will say that DressLily stands behind their products and customer service is key to their success. They sent a survey about the wig I ordered, the wig wasn't exactly as the picture provided online. I didnt want to send it back due to the travel involved, I was just going to keep it. When I explained in the survey my displeasure they provided me 2 options about my purchase; a full refund or a credit with points. I was willing to try another wig, so I took the credit with points. I appreciate the willingness to make it right. I received my new wig over the weekend, I haven't really had a chance to look it over but I will keep them posted for sure. Great customer service!"
"I ordered a red off the shoulder shirt in size M with white lace and 2 pairs of sunglasses pink and purple
when i got my package i opened it and it had everything i ordered it all matched the image of the items i saw online and the good news is that the shirt fit and the glasses weren't broken
the glasses and shirt are in really good condition and they are the right size fit
over all i am very satisfied with this site because they care for quality and take good care of their customers :D :D "