"The Rx portion of my order was lost in the mail (they track via USPS and it never showed delivery). You have to wait 10 *business* days until they will reship but I ordered well in advance of my needs. After the 10 days they sent me a free replacement via overnight UPS.

Things do get lost in the mail and aside from the mandatory waiting period (which I can understand), drugstore seems to handle the situation very well."

"I'm very unhappy with my recent purchase experience at drugstore.com. They delivered my order to the wrong place, apologized and substituted another order with one-day shipping. The second order never shipped. Their ordering process seems to be very disorganized. Their customer service was ineffective in resolving my problem. I will not use them again."

"Items arrived in 1 week. Excellent time for overseas shipping. The prices aren't the cheapest nor is the extra shipping for US Territories, but I really needed the items I ordered.

** Update **
They no longer ship to US territories, too bad..."

"Great transaction and fast FREE shipping (over $25 to qualify). Emails were quick and items arrived within the next week. "

"Do NOT believe their estimated shipping time for the economy $2.99 shipping. Supposed to be here June 8-12, USPS tells me today it may arrive anytime up till June 29!! They should be shipping USPS Priority Mail. Ship their cheap way and expect your package to take up to a month to arrive!"

"Drugstore.com had the best prices on the items I ordered, and they shipped them to me in less than 6 days. That's outstanding, considering I'm in Japan.

The 30-item order was missing one minor item. I emailed drugstore.com about it, and they were able to do a turnaround and get the item shipped out in less than a day. It was one of the more painless episodes I've ever had with any customer service department.

I will most definitely be buying from drugstore.com again. My experience was very positive, the prices were competitive, and the shipping was fast."

"I have been a drugstore.com customer for three years. I have placed four orders for myself and one order as a gift in the past three months. I have nothing but good things to say about my shopping, billing, and shipping experiences with this company. The product selection is terrific, the navigation of the website is easy, prices are generally good, and I love the customer reviews. I have received all of my shipping confirmations within just a few hours of placing my orders (when ordering during the business day). I've gotten free shipping on everything, which usually takes 3-4 business days by UPS ground, and comes well-packaged. All of my orders have been complete without problems. I can't vouch for the customer service, as I've never needed to call them! I highly recommend drugstore.com."

"This order never showed up till April 30, 2007. I tracked the order and found that it had been returned to sender because it had been damaged in transit. I therefore contacted their customer service and a representative placed the order again for me on April 30, and to compensate for the delay, assured me that it will be sent out by 3-day shipping on UPS, and that the order will definitely reach me latest by May 4.

As of May 5, my order still did not reach me and I contacted UPS who told me that though they received the billing information on May 2, the package did not actually reach them till May 3 and since 3 day shipping does not include Saturday delivery, it will be delivered only on May 7.

I contacted drugstore.com customer service again on May 5 to ask who screwed up this time, and they readily owned up to their mistake. However, when asked to address their mistake, the best they offered to do was an in-store $25 credit against a FUTURE order!!

This was the last straw. Not only did I not receive my order nearly month a later, they offered NO compensation for what they clearly admitted was their fault, and instead want to credit me with $25 drugstore dollars against a FUTURE order!

I will never be returning to this store again, and would like to caution anyone who thinks of using them in the future. If you don't need your item soon (or ever), go ahead. If you have a short term need for it, shop elsewhere, this company don't deserve your business.

"

"I have too bad experience with them. I have ordered from them twice: in the first time, I have ordered two kinds of moisturized lotions, and the quantity was three of both of the lotions. They sent me, however, five lotions of the first kind and only one lotion of the second kind.
In the second time, I have ordered from drugstore six large moisturized lotions, but they sent me five large moisturized lotions and one small moisturized lotion (different type and cheaper than of what I have ordered!!!).
Strongly, I do not recommend any one purchase from this store.
"

"Pros:Good prices, rewards earned, large selection. Cons:really spotty customer service, plus shipping is slow. I have placed 3 orders with this company and had problems with 2 of them. Drugstore.com does offer free shipping on a lot of items, but charges when you go over a certain weight. So while I was placing my first order ( a large one), I carefully kept it under the maximum weight but ended up being charged for shipping. I brought it to the attention of customer service--they said they would refund the shipping cost after the actual shipment was sent. 2 weeks later, no refund, but c.s. was very apologetic and gave an extra $5 plus the refund when I contacted them again. 2nd order, no problem whatsoever. 3rd order, they sent a wrong item (particularly frustrating because it was the item I really needed). No response to my first e-mail notifying them of the problem after 4 days. I sent them another e-mail last night but haven't heard anything yet.Update: I did get my refund and a return label for the product. Overall, I would use this merchant again only if it was the only way to get a specific product."

"This is my first review. I think I've been saved a lot of problems by avoiding sellers with bad ratings, so now it's time for me to provide input. I never had a bad experienc with drugstore.com. I've ordered twice from them and in both cases, the order was processed quickly and delivery was fast."

"Terrible. Paid for 3 day select and order didn't even go out for three days, constantly emailed for status... told would upgrade to overnight, but didn't and didn't ship untill it was supposed to arrive. Cust svc was terrible. "Eve" was unapologetic and dismissive. Avoid this place and use sephora for beauty and walgreens for other!"

"Failed to fulfill entire order. Tried to charge more for sale items. Customer service is rude and unaccomodating. Just excuse after excuse after excuse. No reason to deal with this Mickey Mouse operation when there are so many reliable competitors."

"execellent!!

i bought vitamins and other healthy supplies on druggstore.com twice, their price are good, delivery is very quick, and products are all in very good condition!!

I highly recommend this store to everyone!"

"Beware! I placed an order on the 20th only to get an email on the 23rd that there was a problem with my order and I had to call in. When I called in they said that they had accidently sent my order to the wrong person who called and let them know. When i called in I was asked if I want to complete the order or cancel it. I had ordered personal items and I do not like the idea that someone knows what I ordered and now has my address. They offered nothing more than an apology for the inconvencience. I will never use them again."