"This was my first experience with this store and it turned out great. They already had the cheapest price I could find for Frontline Plus, plus they had an additional $20 discount bringing the total down to a true bargain. Throw in free shipping and it was a steal!
I placed my order on Thurday night and it arrived Tuesday morning. Not bad at all considering it was the 4th of July holiday weekend. They also threw in some free dog biscuits and a sample of dog shampoo. I also noticed they have a great program where you earn store credit on every purchase. On my small $50 order I earned $2.50 in drugstore dollars! I definitely plan on making future purchases from here."
"I purchased the Braun 7781 Epilator from Drugstore.
The listed price was 129USD and I got a 20USD discount on that. Also since I shopped through Bing, I got a 10% cash back from Drugstore and hence the effective price of the product was 98USD.
The transaction was perfect, got free shipping via UPS. Got the tracking number the next day after I placed the order. Product arrived well packed and in perfect condition.
Had a great experience with Drugstore and I got it a lot cheaper (30% less) than the next best online option -Amazon.
I would highly recommend Drugstore as my experience was not even close to the negative reviews mentioned below. "
"I've been shopping at drugstore.com for a long time and have always been very pleased with the communication surrounding my orders, the shipping speed, the free shipping for larger orders, and the ease of re-ordering. Their prices are decent and ordering is very easy, so I'll continue to use them. I've never had to deal with customer service though, so no opinions on that front."
"I ordered Water Pik Ultra from this store. Price was lowest I could find on the web. Cheaper by $1 from Amazon and $5-10 from stores like Welgreens, sears, target, etc.
Package arrived in a week. Free shipping/No Tax. Well packed. Couldn't be happier."
"The over priced me, then canceled the order entirely. Then I reordered and they charged me twice.
Customer service DOES NOT EXIST HERE. The one email I received was both rude and completely useless to solving my problem.
.01¢ would be a gross missuse of a penny if you spent it here."
"I will not ever waste time and money dealing with drugstore.com. again.
MERCHANDISE
Not any better than the neighborhood drugstore - worse in customer service.
PRICE
Gimmicks for supposedly saving money but prices are comparable with Target and Walgreen's. The hassle you have to go through dealing with them is not worth the trouble.
If you add in shipping cost if there are any, you're better off going somewhere else. Tandhe prices with shipping addied in have to be more than just going to Target - same prices but without shipping.
The only free sample I got from drugstore.com was the mess in the box when it arrived. The cleansing lotion I ordered was smashed and leaking all over everything in the box and through to the outside of the box.
PLACING AN ORDER
I had to start over completely 4 times just as I was completing my order because ofirst one thing then another - all set up by drugstore.com.
CUSTOMER SERVICE
Does not exist. drugstore.com would not accept the description in the emails I sent them about the damaged shipment and kept demanding I call them and wait on :"hold" until they got to me. Then, they would listen to my problem and decide what they might do about it. There was no glimmer of hope that they would replace the damaged product. Nevermind all the time spent cleaning up the mess and the delay in starting the regimen the dermatologist put me on.
SHIPPING
Shipping is free for orders over $49. My order qualified for free shipping. Maybe that is the reason no packing materials were placed in the box with the 6 items I ordered.There was only one small piece of bubble wrap loosely tossed on top of the shipped items.
Merchandise did not arrive when stated - was sent late.
PACKAGING
The merchandise was not packed. Everything was just put in the empty box, and a small piece of bubble wrap placed on top - not even tucked. The lotion cleanser leaked all over everything - other items, inside the box, outside the box. Luckily, it was a cheap box so it absorbed the leaking lotion instead letting drip on anything outside the box.
FINAL RECOMMENDATION
After over a week of getting stalling tacticsand being subjected to obstructionist strategies in trying to get my damaged product replaced, I have to be logical and say it's better to pay the same price for merchandise and get it from a merchant that can be trusted.
I don't need the aggravation this company put me through just trying to get them to make good their damaged delivery.
AN ASIDE
Just out of curiosity, I looked up the company, it's status, and it's officers and directors. Folks this is a penny stock - going for less than $1.50 a share, according to Reuters.com. I wouldn’t give you even a penny for it.
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"Ordered on Thursday Feb 5th and received items on Feb 9th. Packed perfectly and order received exactly as ordered."
"I won't do any more orders here... I've done many, and while they lure you into spending a bit more to get that free shipping, it takes forever for them to ship. Not convenient when you're running low on drugstore items. Then, within hours of placing your order, they make sure that you cannot cancel it because it is "processing". My most recent order has been "processing" for a week now and STILL has not shipped but can't be canceled. Go figure."
"I've used DS.com for years, with excellent satisfaction in products and service. You can ask for USPS shipping, e.g. to PO boxes, if you are sick of UPS.
However be aware that their packing is only average, compared to other retailers. I might be a bit skeptical about ordering glass bottles. And while their free-shipping offers are fine for my largish orders, plan in advance that those can take 10-12 days."
"I was able to find everything I needed and then some. I used a $10 off coupon when your cart exceeds $50. So I was able to get a few items for "free" basically.
I ordered late Christmas Day, so I wasn't expecting to hear of any shipment notification anytime soon. To my surprise, they sent me a shipment notification the next day. Wow!
My one regret was not with Drugstore.com, but with UPS. My package was suppose to arrive the 30th of December. But they delayed it and it came almost a week later. On top of that, they didn't even ring my doorbell, even though it was 8PM! I'm getting sick and tired of UPS. I've had nothing but bad experience with them.
To sum up, Drugstore.com handled everything perfectly. They packaged everything very well and I was able to get some extra money on my next purchase. I just wish they used another carrier, like FedEx or USPS. Nonetheless, I will still shop at Drugstore.com. Thanks again and keep up the great work."
"I was little skeptical ordering from Drugstore.com as rating was low. However, it turn out very well. I ordered on Sunday and item arrived in Tuesday with Free shipping. I will definitely shop again in the future."
"Fast shipping, items exactly as described. I found many coupons online. Recommended"
"I had no problems at all with this website. I have ordered a few times from them and other similiar sites as well. The only thing I disagree is there prices keep changing all the time to more money. Somtimes they charge tax and sometimes they don't. Depends if your gonna get free shipping or not? I feel this store is good for items you don't want to buy in the regular store or can't find them. "
"Awful experience! Part of my order took 5 days to process, then they shipped it to some random address on the east coast (I live on the west coast). Customer service could not figure out why, then needed my credit card info to send me a free replacement. I cancelled the order and hopefully will get my money back. Other stores have comparable prices with much less hassle, will not be returning here."
"I usually shop here for vitamins and skin cares products, they have review systems for products which is pretty good, since I don't know which one to buy. Prices are good, and coupons are available for first time buyers which makes the purchase better, but sometimes prices changes pretty fast, one vitamin I bought has increased $4.50 right after I bought it, awwww, hope it goes back to the cheaper price when I need it again in 1 month.
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