"Ordered a sonic toothbrush, with free shipping and $5 coupon code. Arrived in a few days as ordered."
"I purchased rechargable batteries and a charger from Drugstore.com. They were both listed as "in-stock" when I purchased them, but two days later only the batteries have shipped. I called to check on the status of the charger, and was told it is out of stock and will be shipped in two weeks. They did offer me a $5 credit on my next order, but I doubt I'll be buying from them again.
On the plus side, customer service answered the phone quickly and was very friendly and apologetic."
"I just received the BEST customer service from drugstore.com. I had placed a large order: about 8 items, with Qty 1-8 on each item. The large box arrived quickly with all items in pristine condition - but, for an item that I had ordered in Qty 8, there were only 6 in the box. I wrote an email to drugstore.com explaining the order fulfilment ommision, and, the next day, I received an email from customer service offering a credible apology for the item omission, and letting me know that they are sending the two omitted items that day with expedited shipping.
From other vendors (not drugstore.com), I've been asked to ship back the entire order that was sent to me, and, after they got it and verified it, then it would be fulfilled again correctly. And, then, when I complained about having to ship back what I received, only then was I was offered a refund for the missing items.
I like the drugstore.com solution SO much better.
a) convenient - I don't have to do anything.
b) satisfactory - an apology with immediate resolution: they are shipping the missing
items, expedited and at their expense.
c) fast - quick response and quick shipping. They didn't have to use expedited shipping, since I already have six of the eight items (which will last me for a long time). But, they went the extra step and expedited the shipping to minimize my inconvenience.
I rarely find online vendor customer service this fast, satisfying and convenient."
"This is the third time drugstore.com has botched the charge information and stopped the order. This medication is for a serious chronic illness, and one cannot abruptly stop the meds. Worse, it's a standing order with automatic refills. I will stop using this company as soon as I can get a new prescription."
"I placed my order (prescription) on Feb 18th 2010 and it is still not here. I contacted customer service and they told me that they were waiting for my Doctor to verify my prescription. Where they just gonna keep on waiting and not say anything to me, if I didn't contact them first? They did contact me and told me TO CALL MY DOCTOR AND HAVE THEM CALL DRUGSTORE.COM! WHAT?? Well, I did just that and the next day the Doc verified the order.. HOWEVER... you would think as soon as they got the verification that it would be shipped out, especially because I have contacted them 3 TIMES!! My order staus is telling me that I should receive it by the 9th of March.. REALLY?? I HAVE TO WAIT ALMOST 3 WEEKS for my meds!! This is absolutley ridiculous and uncalled for.. So much for trying to save a few bucks!!
Last word.. if you don't mind waiting almost a month for medication, this is the place for you!!!"
"I've ordered from Drugstore.com 4 times now, and overall have had good experiences. Only thing is with their sale items, sometimes it can be confusing due to their website layout. I hope this aspect can be improved in the future."
"It is now February 10, 2010 and I have not received my order, nor have I received a response to my THREE requests for status. You either have something wrong with your website, or your customer service person is not doing their job."
"Purchased a Waterpik from Drugstore.com through Bing. Item shipped same day and I received Bing cashback two days later. Would buy from again."
"I've ordered from them many times. Only complaint is lack of padding when shipping. I recently ordered three bottles of something and there was no padding so 2 bottles were cracked and leaking when they got here. May have had something to do with the sub freezing temperatures here. But otherwise, prompt shipping and a great website."
"For the last 3 or 4 times I've tried to use the free shipping offer that Drugstore.com has emailed to me, their system has removed the free shipping coupon at the very last stage of the checkout process. The free shipping appears in the cart and then disappears at the next step. If you order from them, watch the math - rescinding an offer at the last minute is duplicity at the extreme. "
"certain items way over priced
examples:
20 mule team borax~$10 @ drugstore.com alice.com-$3.50
st ives 18oz lotion ~$6 @drugstore.com alice.com-$4
dawn hand renwal 190z $5.79 compared to $2.90 at alice
try: http://www.alice.com/referral/6162256B
$10 off $50
FREE SHIPPING with EVERY order
Another great website for home essentials"
"Rx was lost at the post office. I called USPS to reschedule, but it never arrived. After two weeks I called drugstore.com to cancel order, but was told they would not refund the order-only reship! Terrible customer service! I called 5 times to explain that I could not pick up rx due to post office mishandling and needed the medication asap.
Do not order RX's here-it is not worth the time & stress!"
"I've been ordering from this company for years. Extremely reliable and in the case of mistakes they always act immediately to remedy it. Orders always come timely within a few days."
"This was my first time ordering "something" from Drugstore. Being a 1st time customer, I was able to get a discount ($5) off my order. Drugstore had a lot of products along with great prices compared to other places, but didn't have a product that I wanted, but I was able to find an alternative which suited my needs. My order got free shipping and shipping speed was ok; took 8 days. I forward in doing business again with Drugstore."
"I have always had great experiences with drugstore.com....great variety, fast free shipping, good prices, great customer service. A UPS shipment was recently lost and drugstore resent the shipment quickly with no hassle and no charge."