"I had not checked resellerratings before making two orders from drugstore.com. After reading the reviews I was quite worried and decided to cancel hours after my order. Canceling was troublesome; it took at least an hour for them to send an automated email stating that I couldn't cancel. I had to call in to cancel but I could only cancel one order, the other one was already sent for shipping. Wow that's fast for a Friday evening, processed, packed, and ready to ship...but UPS doesn't process shipping on weekends, and what's so hard about cancelling a processed order?...huh, oh well.

They said I could send the items back in for a refund, but the whole reason for canceling was so I wouldn't risk dealing with missing items, shoddy packaging, or receiving the order weeks later like in some of the other reviews.

But the cons end there, the package shipped Monday morning, June 30th, and was scheduled to arrive on July 3rd, but UPS was delayed and it came the following Monday (not drugstore.com's fault.)

Packaging wasn't the greatest but all my items were there and were fine, and the price I got them for was a bargain. At least I can say I might do business with them again."

"Very Unsatisfied. Got used/old bottle of Redken conditioner, will never order again."

" order Pandigital 11-Inch LCD Digital Picture Frame and received as expected. brand new and good packaging. Open the frame . It works fine and no problems at all. Recommend this merchant. Will order again"

"They still have great service for shipping,but the prices went up much more then other online drugstores. I can get the same items at Walgreens for less and save on shipping charges. Somethings are easier to buyonline,but at least give shipping when you order a few items and they equal to $30.00"

"Horrible Customer Service through email. I ordered two items in two separate orders on may 4. Early the next day, May 5, I tried to cancel one the orders and received an email back stating the order was already prepared for shipping and could not be cancelled. I received one of items in 4 days but the not the item I had tried to cancel. I gave it 10 days and emailed customer service telling them I hadn't received the item. I received a response back stating the item hadn't shipped until May 9, and to allow 10 days from that date. So they lied about the ship date so they could refuse to cancel the order! I allowed until May 23, still no item received. I emailed customer service again, and the response was sorry, we will refund you the $5.99 shipping that you paid so you could mail back the item to them. How can I mail back an item I have NEVER received? I have since logged a case with paypal against drugstore.com for fraud. I will see what response I get from that. "

"Horrible customer service. Would not wish this type of service on my worst enemy. RUN AWAY!!!"

"I ordered 6 items as a first time customer, but I only got 5 of them when my shipment arrived, even though the invoice in the package claimed that everything was shipped. I guess that the cost of the missing item pays for the free shipping that I received as a first time customer. If they can't figure out how to put 6 simple items in a box and send them without screwing up, I won't be ordering anything from these morons ever again! "

"These guys had the best price for Philips/Norelco 8140 XL shaver. Online order was rejected the 1st time, but went ok when I retried the next day. The shippping was prompt. The shaver had a defective plastic cap that usually sits on the head to protect it. But I called up NorelcoUSA and eventually got the plastic thing shipped for free. No big deal! Overall good experience"

"Items were literally just thrown in the box. Two of them leaked all over everything else. One item was sent wrong thing entirely. No invoice or packing slip to be found. I've emailed them but I'm not holding my breath. Did receive in 2 days (paid for 3 day shipping) but that's only because of UPS."

"I wanted to update this message: after calling them and explaining that they had never properly answered my messages online, they DID replace my order at no charge, and they did it very promptly! So I will continue to place orders with them.

They sent me a package and the contents spilled in the box. I wrote them several emails and never got a proper answer. Each time I wrote them, they sent me an automated response that had NOTHING to do with what I wrote! "

"Well, what can I say. Drugstore.com went from a top performer to a real bottom dweller over the Christmas 2007 holiday season.

I placed my order on Dec. 12th, which included several items that were gifts for the Christmas holiday. Ordering online on Dec. 12th should have allowed plenty of time for shipping of the order with standard shipping. I had ordered before and had packages arrive in only 5 business days using standard shipping.

This year I had to call about my package after it was still in "Processing" status after 5 business days. I was told my order was packed and ready to ship and should ship that night, or the next day without any problem, and was assured that I would recieve my package by Christmas. A few days passed (now the 21st of December) and I called again that morning. I was told again my order should be on it's way, but there was no way to expedite the shipping at this point in the order process. I also had used the e-mail order support system. Finally on the 21st, I recieved an e-mail from a customer service associate that my order had been shipped, and they had used UPS overnight service to ensure I recieved my package by Christmas eve.

Christmas eve (and day) came and went. The next few days also came and went. My order finally showed that it has shipped the day after Christmas (with one item left off due to back order). I assumed that meant it was shipped express and should arrive the next day. It did not. Finally when it arrived today (29th) I found that the box showed 2 day express UPS shipping, but wasn't shipped until the 28th. Surprise Surprise... I had been lied to over and over by customer service.

Hey Drugstore.com - WAKE UP!!! Don't bite off more than you can chew. Hire appropriate numbers of pickers, packers and shippers during the holiday season. Also, have the decency to admit that you can't handle the volume, and compensate your customers, and quit lying to them."

"I am absolutely amazed with drugstore.com's shipping. I ordered three weather stations, six bottles of Jergens liquid hand soap, and one Elizabeth Arden mascara. The soft soap had been packaged with plastic wrapping over it to ensure it did not leak onto the other things in the box. I give drugstore.com high praise for excellence in packaging and, believe it or not, I RECEIVED MY ORDER THE NEXT DAY. I placed my order on November 28, 2007, about 9:30 a.m. and I received my package from drugstore.com on November 29, 2007, about 2:00 in the afternoon. Absolutely astounding! Thank you, drugstore.com. You're my online drugstore for over-the-counter products for life!"

"I received my package quickly, but inside was someone else's item and packing slip. The outside shipping label was indeed for me...everything inside the box was intended for another customer. Talk about secure ordering...I now had access to this person's name, address & purchase info!

I emailed drugstore.com to let them know I had another person's order shipped to me & was still awaiting my actual order. When I received no reply at the end of 2 days, I called the customer support number. I was told that they would not "re-ship" my actual order to me unless I provided them with a credit card number over the phone. I had orignally paid for my order via PayPal, since I found drugstore.com by following a link found on the PayPal website & PayPal was a payment option during checkout. I explained that I use PayPal because of their security features...I have a credit card on file there & am confirmed. I was told that my order would not be "re-shipped" unless I put a credit card on file with drugstore.com & the only other option available to me was a refund. I was told that I could place my order again once my funds were released back into my PayPal account. Needless to say, I chose the refund. The final kick in my already frustrated mouth was that I was instructed to print up a return mailing label from their website & mail the box I received back to them. Grrrrrr!!

I ordered, paid, received some other poor customer's package and personal info, had to take the time to contact drugstore.com in order to resolve the error, was told my order could only be "re-shipped" if I was willing to jump through another hoop by entrusting my credit card number with them (yeah, right!) & was then told I had to be inconvenienced further by trekking the wrong package back to the post office in order to mail it back to drugstore.com. Geesh...all this work with no reward of receiving the item I actually ordered.

Thanks, drugstore.com. I won't be gambling my money on a purchase with your company ever again! "

"I have placed orders with Drugstore.com for a couple of years without incident. However, I just got a prescription cancellation notice and they have no hard-copy of the prescription in my file. I waited on hold to talk to a pharmacist for over 10 minutes until the customer service rep gave up and put through a request to have it mailed back to me. He said I could call back in a week if I don't receive anything. I guess it's back to the corner CVS for me."

"I decided to order from Drugstore.com because I had a coupon for $10 off and was able to get free shipping on my $20 order by paying via Paypal. I placed the order on the night of 11/6, a Tuesday. I checked the order status the next day and they said that it was shipped via USPS Mail. It wasn't until 11/19 (Monday) when I received my order. On the box though it says it was actually shipped 11/9 so they lied about it.

As you can see from my review history, I make a lot of orders online. I have gotten free shipping from many companies but this is among the worst service I have ever had. They lied about the shipping it on 11/7, never e-mailed me about it and it took 8 business days to get here. They must've shipped it via parcel post or media mail since it took so long. It actually probably would've been cheaper for them AND faster if they just packed it in a padded envelope and shipped it first class instead of putting a "