"I placed an order on 7/18/2006 with 2-days shipping. For 2 days shipping they charge extra $15.99.
Today is 7/21/2006 and my order status says “Processing” and it has not been shipped yet.
So I canceled the order but got respond back, that they can’t cancel it, and not shipping it also. So I’m giving them rating they deserved.
Updated on 7/26/2006
Finally they canceled this order. All this cancellation process should have less headache.
"
"Highly recommended retailer. Outstanding customer support even when the USPS screwed up shipping. Customer service was outstanding. Thanks"
"In my experience this company has anything but fast shipping and I'm wondering IF I'll even get what I paid for.
I ordered on the 4th and did not get the shipment confirmation email until the 7th. I call customer service and they explain that the order wasn't actually "shipped" but instead simply left their distribution center. (huh? this sounds alot like Buy.com crap) Never the less, they charged my credit card on the 7th BEFORE they shipped anything. It's also no surprise that the USPS confirmation number they referenced in the same email resulted in ZERO information from the US Postal Service website. Now it's the 16th, still no package, no USPS information and Drugstore.com tells me I have to wait till the 21st before they will issue a reorder or allow me to cancel. Another thing thats annoying is their deliberate refusal to publish a Customer Service phone number (or any number for that matter) on their website...every other drugstore I've dealt with lists their phone number so why can't they? I finally had to call their corporate office to get the number. I don't know if my package will show up or not but I do know that I'll never again deal with a company that charges my credit card before they ship the merchandise."
"Another tale of super-fast shipping.
I placed my first order on Tuesday, and even with the free "standard" shipping, my items arrived on Thursday.
Very pleased. Will use again.
Note: I live in NYC; order shipped from NJ."
"I've ordered from drugstore.com three times now and have been amazed every time. They must work 24/7 or something. For instance, I ordered some items at about 1am, just before bed. By the morning, when I got up I received an email that my items had been dispatched. The following day, they arrived. Also, like the previous reviewer I only opted for 3-day shipping and my items arrived the next day!!!
Amazing service! Beats any other online store I've used!
UPDATE: I've since used drugstore.com another 3 times. I'm located in New York and each time that I've ordered, I have chosen Standard Delivery. Each time the order has arrived the very next day. They remain the best online store I've ever dealt with and I've been buying online since at least 1997. Admittedly, I've never had any problems with the products I've ordered, so I've never had to contact customer service for any reason, but for pure order execution, they cannot be beaten. "
"Very competitive prices, easy to use website, and best of all, they had what I was looking for, in stock, when many others did not.
Although they offered free shipping (for my purchase of over $49), I opted for the 3rd-day shipping for an additional $3.50. That turned out to be a good choice, as I received the shipment the next day!
Their communication was excellent, with emails sent for every stage of the transaction, including tracking information and links.
Drugstore.com also offers "points" for purchases that may be accumulated and redeemed as discounts on future purchases.
I have had no cause to use their customer service, so I can not comment on it.
Based on my experience, I recommend Drugstore.com without reservation."
"Very pleased with their service. There was a nice sale on a product I had trouble finding in local stores, so I ordered a bunch. The minimum order to avoid shipping costs was $25, so I also had an impulse buy to push me over the limit. They have a nice feature that tells you how much more you need to buy before your shipping is free.
The shipment arrived 7 days after I pressed the "confirm order" button, and was complete.
Also, drugstore.com has a fairly complete selection of items. If I have need of something they sell in the future, I will certainly consider ordering from them again."
"Can't cancel an order (shows as "processed" days before it ships). Show 'free shipping' all over, then nail you with shipping charges on some items. Customer Service responses are slow and lacking useful content."
"Order placed through Dr. Weil's MarketPlace, everything came as ordered and on time.
Received order confirmation email and shipment confirmation email with tracking number.
Would use again.
Edit -- twice I've ordered a product containing fish oil, and received bottles with at least one broken capsule, apparently because they didn't put cotton batting in the top of the bottle. They offered to replace the order for free, which is good service, but I'd rather not have this happen every time I order that product! Still a mostly satisfied customer."
"WITHDRAW REVIEW ASAP. DO NOT WISH TO PARTICIPATE ANY LONGER.
"
"GREAT Prices, fast shipping. Free shipping on most items. (even on USPS!!)
But, what makes this store great, they are an official GNC vender. So, they accept the GNC gold card. I usualy save 50% over in store, GNC prices!"
"DrugStore.com is a great store. I found the product I was looking for at a reasonable price and free shipping. USPS ended up making a mistake with the shipping. DrugStore.com was able to resend the order and do it with overnight shipping, free of charge. A great way to handle the situation."
"Ordered Feb 02nd, shipped 03rd UPS, arrived on-time.
Website & ordering was easy to use and get order follow-up info. Search could be better."
"I have ordered from them numerous times and have always been very satisfied with everything. Confirmation and delivery are always very reliable. Their customer service is great One order I accidently recieved a smaller size of a product, I notified them via email and they apologized and immediately sent out the proper sized product. I would definitely recommend doing business with them. "
"I've regularly ordered from Drugstore.com since I first discovered it over 2 years ago. I do still visit real (read: not online) drugstores (for things like soap, shampoo, toilet paper, etc. It just seems too lazy to buy these types of things online), I really enjoy being able to find things in drugstore.com that I cannot find in regular stores, or that I would be too embarassed to buy in person (yep, I'm one of those people).
Another thing I love about Drugstore.com is that you get free shipping when your purchase is $49 or over (and my order is always more than this amount anyway, I stock up for a couple months at a time). Also, you can purchase high-end makeup through their sister site Beauty.com and have it all billed and shipped to you in the same box!
Sure, sometimes SOME of their prices can be a few cents or a couple dollars more than some brick and mortar stores, but c'mon! You don't have to waste gas driving to the store, and you don't pay sales tax, I think that kind of evens out the price.
They also have special deals everyday, and there will occasionally be sales on certain items. One thing I really enjoy about this store (and Beauty.com) is that you can leave reviews on the products you've tried, and read other people's reviews on other products as well.
One annoying thing about drugstore.com is that if you write a review, they tend to slightly modify your entry without permission. I find that slightly annoying (though they don't completely change your review, they just replace some words or take out that paragraph where you're babbling on and on about the product. hmph.)
So in conclusion, I will probably use Drugstore.com for as long as it exists. GO DRUGSTORE.COM!"