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5/5

2003-02-21

"Ordered three games from these guys in mid December, they had good selection of XBox and PS2 games. They shipped the items requested and they arrived on time. Seems to be a very good company, I would buy from again."

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5/5

2003-02-18

"I ordered an expansion for Everquest on the 17th at 2:30pm and it arrived today the 18th at 11:30am. I did pay for second day, but did not expect product this fast. Their website is very easy to use. Will definately buy from again."

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Delivering products on-time
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5/5

2003-02-16

"Ordered three games from (EB Games) in mid December, they had good selection of XBox and PS2 games. They shipped the items requested and they arrived on time. Seems to be a very good company, would buy from again."

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5/5

2003-02-15

"My first purchase from EBGames (EBWorld) on the suggestion from a co-worker and some friends. Their prices were the lowest I could find on the games I purchased (Project Gotham Racing and Outlaw Golf both for XBOX) Order was placed late Tuesday night, email confirmation was received on Wednesday and the package arrived Thursday night and that was with the least expensive 3 day delivery.

Would definitely do business with them again.
"

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Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
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5/5

2003-01-31

"ordered dynasty warriors 3 for my ps2, very fast and cheap shipping, came in great condition and customer support is very friendly and helped me out alot. would recommend"

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Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
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2/5

2003-01-09

"The processing was slow. Ordered it NBA 2k3 on Wed, payed for 1-day air, needed it on Friday. Processing took 2 days and received on Monday. Overall ok experience"

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5/5

2002-12-21

"Very good communication, fast shipment, would highly recommend this company. Everything they said they would do they did. You can't say that about most online stores."

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Is committed to quality products and services
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Is trustworthy
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Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered

5/5

2002-07-26

"This place was easy to ude, they shipped everything fast, prices were cheap, and the product (a PSX Game) came unscratched and no cracks whatso ever."

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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-07-01

"Bought quite a few games online from them, good company"

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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-06-03

"I've always had a good experience with EB's physical stores. Their employees are easily the most friendly and casual retail people I've ever dealt with. No hard-sell, and they'll tell you if a game sucks or not. They've talked me out of buying several games that I ended up hating when I rented later. Their online service is just as good. Prices were comparable with the middle-lower end of mail-order, and free 2 day shipping is nice. Especially when it arrives in 1 day. Selection could've been better, but after the $100 PlayStation2 price drop, it's not surprising at all, everyone seems to be low on stock.
This is always the first place I go to find a game, especially out-of-print or rare games.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-05-14

"Most of my Computer games are bought through ebworld (it was known by a electronic boutique when I first order from them years back). All item were in fine working condition. No problem on this department.

Same can not be said for my experience buying console games, however. I ordered FF VIII (Yes, that was a while ago) and came defective. e-mailed customers service, sent the game back to them...and nothing ever came back. I waited so long, I had forgotten about that incident until about 10 months later when I bought FF VIII on a bargain bin at a local store.

I had no need to return any other itmes, and my contact with tech support was, and still is, on the zil side.
"

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1/5

2002-05-14

"I purchased Metal Gear Solid 2 for Playstation 2 from Ebworld back in October. The game wasn't slated for release til sometime in November. In November it arrived promptly, although it bothers me that they ship their items in large boxes with no padding whatsoever. Anyway, this isn't my problem with them. I played the game and it seemed to be working fine, but at key points in the game the sound simply didn't work at all, such as at the ending sequence (well over 45 minutes in length). Verifying this with a friend I found my game was indeed defective. So I sent it back to them after speaking with a representative on the phone who assured me I would get a new copy that worked, and they sent me back what I thought was another copy. I had already played through the majority of the game, so I was in no rush to open it back up. A few weeks ago I opened it up only to find it had been resealed - and a poor resealing job at that. The plastic sealing tab on top the DVD case had been placed over the cover insert, which resulted in ripping the insert. What makes this even better is that I checked the disc out, same errors in the same places. Could it be my PS2? No, because I've checked it on other systems as well. I can almost certainly say they resealed my copy and sent it right back to me. Ebworld has far from the best prices around, and now I see they don't have the best service either. I will not be giving them my business in the future, and I wouldn't advise anyone else to either."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-05-02

"ordered item 7/19/01, got item next day!!! This is my second order and both arrived next day!!!

Thanks guys.
"

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5/5

2002-04-10

"I have bought many items from ebgames.com and the all of them have come nicely packed in the packing peanuts. No damage was done to the items and all of it was what I ordered. I definitly recommend ebgames.com!"

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5/5

2002-04-03

"I purchased Xenogears for the PSone in march, wich is a currently out of print (for lack of a better word), not thinking to get it anytime soon, but seeing as I've ordered from them before and they clearly said it wasn't in stock I went for it anyway. Well two days later I get an email saying they got one and it was on the way. Pretty good. I really like the fact I know they are not yanking my chain on things. A lot of sites have great prices but is it in stock? When making a purchase it is one thing that I really like to know cause if I spring for 2 day shipping I want it in 2 days (or 3 depending on the time of day)so even though I found it cheaper on another site, the site couldn't even tell me if they had it. So both times with this company have been good with me. They rock."

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